Lithia Subaru of Fresno - Service Center

recall repair and maintenance I went in for a air bag recall replacement, maintenance and a problem with a steering wheel shimmy, Luke Fisher was my service advisor. He listened I went in for a air bag recall replacement, maintenance and a problem with a steering wheel shimmy, Luke Fisher was my service advisor. He listened to all my issues and made recommendations as to the one problem I was in for. He explained the the recall issue would take a several hours to replace and the shimmy problem sounded like perhaps it might be my brakes. He offered me a rental and made arrangement for rental co. to pick me up. He was very thorough with his explanations of what would be done and the cost estimate. Luke called that evening and explained that the air bag replacement and engine maintenance was finished but that the other problem was that my brakes needed work and that the car would not be ready until Tuesday. Luke called me Tuesday and explained that an oil leak had also been detected and a gasket had to be ordered and wouldn't be in till either Wednesday or Thursday depending on how quickly it was received. Wednesday afternoon Luke called to let me know my car was ready. I really appreciate the helpfulness of your staff and their commitment to make every effort to satisfy your clients. I was very pleased with all the explanations on the work that was done and happy to have my car back in a timely manner. Thank you to Luke Fisher for his assistance and your mechanic for finding the oil leak. Please continue with all your good work and service. Mary Garcia More

Love your service. When I came in for my service, I was told it might take a long time but Rick, my service advisor, told me he would try to get me out as soon as possib When I came in for my service, I was told it might take a long time but Rick, my service advisor, told me he would try to get me out as soon as possible. (I don't live in Fresno.) Rick also told me they had a shuttle that would be able to take my friend and I somewhere to eat lunch and back again. This is a wonderful service for those of us coming from out of town. My car was done within 1/2 hour after we had returned, and Rick explained all the work that had been done. I feel very confident that the people working on my car are knowledgeable and they do good work. More

Service Everyone has been very helpful. I highly recommend this dealership. Hope they stay helpful to all their clients. Thank you for all the help . 'Til ne Everyone has been very helpful. I highly recommend this dealership. Hope they stay helpful to all their clients. Thank you for all the help . 'Til next time. More

Outstanding service department This service department is more responsive and pleasant than Lexus! What a nice place! Everyone was very pleasant and listened carefully to what I This service department is more responsive and pleasant than Lexus! What a nice place! Everyone was very pleasant and listened carefully to what I told them . More

Total Redemption My first experience with Lithia was to say the least...disappointing. I had a 9:30 appointment and by 11:30 my car hadn't even been looked at. They My first experience with Lithia was to say the least...disappointing. I had a 9:30 appointment and by 11:30 my car hadn't even been looked at. They explained that the cashier had overbooked appointments for that day, 10/21/17. I thought "I'm never coming back here again". Needless to say I did return the following Saturday 10/28/17, I signed in with the same service rep Michael Jepson and I really feel like he made a point of getting me taken care of ASAP because of my previous visit. I only needed the service department to figure out what part I need for my problem; so as far as the actual repair I can't speak to that until it's done. I can say that Michael Jepson presented himself as a very courteous, and professional employee. More

Great service The service for my oil change and tire rotation was great, they were quick and efficient and the waiting room was nice. The service guy was very frien The service for my oil change and tire rotation was great, they were quick and efficient and the waiting room was nice. The service guy was very friendly and knowledgeable. More

Most thorough service ever From the initial arrival to seeing me off my experience was great. Mike Jepson kept me informed every step of the way and all the staff was very helpf From the initial arrival to seeing me off my experience was great. Mike Jepson kept me informed every step of the way and all the staff was very helpful and friendly. More

Recent service experience Lithia Subaru took care of our service needs much faster than the competition. I was very impressed with that and look forward to building upon this n Lithia Subaru took care of our service needs much faster than the competition. I was very impressed with that and look forward to building upon this new relationship. More

Good experience I brought my new Outback in for some service work and a check on a couple of issues. My concerns were listened to and adressed by more than one perso I brought my new Outback in for some service work and a check on a couple of issues. My concerns were listened to and adressed by more than one person and although my major issue (radio) ended up being “It’s a feature - not a bug!”, Subaru was contacted to determine this and a problem report was filed. I am sure that SOA will come to eventually realize their error (“It’s a bug - not a feature!”). I appreciate the personal discussion with the technician and Luke Fisher went above and beyond with the rest of the service visit. Recommended! More

Very Good Experience I took my sti in for recall work, and everyone was very polite and helpful. I really appreciated having a curtesy car, for otherwise I would not have I took my sti in for recall work, and everyone was very polite and helpful. I really appreciated having a curtesy car, for otherwise I would not have been able to get this done for months. Thank you. More