Lithia Subaru of Oregon City

Great service Glad we got help from Ryan, he was great help and tried making the process fast and simple. I really recommend him. He did a great job. Glad we got help from Ryan, he was great help and tried making the process fast and simple. I really recommend him. He did a great job. More

My Experience Brian was very friendly and helpful. He even drove my 2nd vehicle back to my house with me when I did not trade it in at the dealership. Mark had a Brian was very friendly and helpful. He even drove my 2nd vehicle back to my house with me when I did not trade it in at the dealership. Mark had a great personality and I really enjoyed working with him. Andrea was great! She overheard me talking about my interest in the remote start feature. She engaged me in conversation and explained all the details about the Starlink service and her personal experience with it. She was extremely helpful and knowledgeable. The dealership pricing was over what I had seen at another dealership, but when I provided the other dealership's price sheet they gave me the vehicle for the same price and that included pulse (an added feature they had already installed on the vehicle normally a $299 cost). Overall I gave the dealership 4 stars due to the value they quoted me for my trade in. I was quoted $523 for my trade in and they quoted it as fair condition. The vehicle was in great condition and I told them so. After leaving the dealership I went to Carmax and they appraised it at $1200. The evening before meeting and working with Brian, I had gone to the dealership and was introduced to Kiki. She walked me outside to show me the vehicle I was interested in, but did not seem very interested in helping me. When I mentioned that the lighting was not the best and I would probably come back the next morning she said that was fine and left me so I could get in my car to leave. Then I recalled that they have an inside area with lighting where I would be able to see the vehicle better (Kiki didn't mention it). The vehicles were pulled into the garage where I looked at them and Kiki did not interact with me at all to explain any features or ask if I had any questions. When I was done looking at them I went back inside and Kiki was more concerned with moving the vehicles back out on the lot than helping me in any way. I got the feeling I was bothering her by asking for assistance, which should not happen. Thankfully while Kiki was moving the vehicles back...I met Andrea who was awesome as I previously mentioned above. Kiki never came back to talk to me before I left the dealership that day and the next day when I came in and met with Brian (a much better experience), Kiki came in a bit later while I was there and she still didn't acknowledge me, while Andrea saw me and immediately said hello Melissa, remembering my name. Kiki has great reviews on this site, but I had a bad experience working with her. Thankfully, everyone else I interacted with was great. More

Great Service by David Meltzer I bought a Crosstrek a few months ago and had an excellent experience with David Meltzer. He gave me continued follow up and a thorough explanation o I bought a Crosstrek a few months ago and had an excellent experience with David Meltzer. He gave me continued follow up and a thorough explanation of my new car. I had some problems with Joshua in the financial department but I understand he is no longer employed which makes this review of him not applicable. As a Costco customer I expected to have no pressure in buying extra features such as the extended service agreement. David offered but most importantly he honored by decision to decline. Joshua did not do that and I understand that he left the company the next day. I ended up getting it and regretting my decision. The Lithia company was very fair about giving me my refund in a timely manner and with David's continued follow up and care is why I am giving it 5 star rating. I took responsibly for my decision at the time but asked for a refund and it was given to me much to my relief. My only suggestion is that once a person, especially a single elder woman, says no thank you that it should be honored by all departments. Thank you David for helping me through this process. I love my car and I felt very lucky to have you as my salesperson. More

Great experience Nice guy, Ryan is a friendly and we recieved excellent attention from him. I Absolutely recommend Ryan, glad we got to meet him and work with him. Nice guy, Ryan is a friendly and we recieved excellent attention from him. I Absolutely recommend Ryan, glad we got to meet him and work with him. More

Fantastic customer service Brian stuck with my girlfriend and I as we looked at car after car. When we found out the car that we picked out wasn’t going to work with our budget Brian stuck with my girlfriend and I as we looked at car after car. When we found out the car that we picked out wasn’t going to work with our budget I figured we would end up leaving empty handed. Brian helped us weigh every option even we thought it was a lost cause. The finance manager we spoke to ended up working some magic and he had some parameters that we had to stick to but he assured us he would be able to make it work. After a long search through the parking lot we decided to test drive a 2012 Jeep Patriot. Sadly Brian had to move half the parking lot to make the car accessible but it was worth it because that’s the car that we decided on. After six hours in total we are now happily signing papers on our new car. More

Catherine Never in my life did I think I’d be a proud new owner of a Jeep, but here I am. Thank you to Brian and Tim in finance for all of the help. You guys ar Never in my life did I think I’d be a proud new owner of a Jeep, but here I am. Thank you to Brian and Tim in finance for all of the help. You guys are awesome! More

Great experience! Very helpful, smiling and friendly. Made the car buying experience very joyful! Will definitely be a return customer! Very patient while my kids wer Very helpful, smiling and friendly. Made the car buying experience very joyful! Will definitely be a return customer! Very patient while my kids were present. Would definitely return to him for a car sale in the future. More

Great, Straightforward Experience For my first time purchasing a vehicle on my own, I came prepared in every way except for having a solid idea of what I wanted. Brian really helped me For my first time purchasing a vehicle on my own, I came prepared in every way except for having a solid idea of what I wanted. Brian really helped me out by asking me questions about my needs and helping me find a suitable option for my active lifestyle, desire for comfort, standards of safety, and my budget. No sketchy "sales shark" nonsense here! More

Dishonest After talk with Gene Rude about the price, and we are set to purchase the car. called Gene at 2 pm and set up the time at 2:30 pm to test drive. 2:40 After talk with Gene Rude about the price, and we are set to purchase the car. called Gene at 2 pm and set up the time at 2:30 pm to test drive. 2:40 pm I show up. Gene Come out and told us that the car we want already sold this morning and they have some another car for us to look at. Very dishonest business, if you don't have the item in stock just let the costumer when they call. don't wasting costumer time and try to sell another the car More

Mr. Sparkles We put Trish though the gamete. I wanted to see other models and she listened. Not only to what my budget was, she gave us time to figure out what we We put Trish though the gamete. I wanted to see other models and she listened. Not only to what my budget was, she gave us time to figure out what we wanted. We ended up in the car we were meant to be in. Thank you Subaru for having such an amazing staff. Also please keep a manual as an option. I purchased my first automatic and struggled with it. I would like to give props to Oregan City Lithia. We were welcomed to Oregon in a magestic way! More