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Lithia Subaru of Oregon City - Service Center

4.8

100 Lifetime Service Reviews

1404 Main St, Oregon City, Oregon 97045

100 Reviews of Lithia Subaru of Oregon City - Service Center

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October 25, 2018

"Fantastic Service"

- Happy in Oregon City

I have been going to Lithia Suburu for service since I purchased by 2007 Suburu. Bobby Fischer is absolutely the very best customer service individual I have ever worked with. He is fast, accurate, too the point, no BS, get it done and done right, respectful and kind. You can't ask for better service and I will be coming back for as long as I own a car.

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Recommend Dealer
Yes
Employees Worked With
Robert Fisher
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 31, 2018

"sloppy oil change brought home oil stained my driveway "

- dissatified

I brought my 2017 dodge ram in for first oil change the tech that did the work evidently when removing filter spilled oil all over it ran down on the frame steering components into the passenger side wheel assembly and hub the tech never bothered to clean or wipe oil off any of the oil. when I brought the truck home my neighbor told me my truck was leaking oil. My driveway is stained. So I called the service manager to complain he said he was sorry. but didn't know how he could fix this. So I decided to bring the truck in on the next day to ask him to clean up the mess . he started our conversation that he was not going to get down and look at oil all over every thing. he became very argumentative and said he would do what he could. the took the truck for about 10 to 15 minutes it was back to the service. area. still have oil on side of engine and steering and wheel assembly. They still didn't wipe any water off so now I have water and oil dripping in my driveway.I have my bought last 2 vehicles from lithia .I plan to tell them why they will no longer have my business. I am going to dealer ship and going to cancel extended service contract and lifetime oil change. I Also wonder what the D E Q might think of them sending car and trucks down the road with fluids dripping from them. Great customer service

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Recommend Dealer
No
Employees Worked With
service manager
March 02, 2018

"Helpful Service"

- Duane Kroseman

We purchased our Subaru from Mark Turanski. From the moment we walked in the door, he was helpful in addressing our needs and concerns . We wanted to change the tires on our car, and he made it happen to meet our financial requests. As a customer, this was very important to us, and we appreciate his extra efforts.

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Recommend Dealer
Yes
Employees Worked With
Mark Turanski
December 30, 2017

"Cole Sundwahl is an amazing employee!"

- Vesta

Cole was charged with taking me to and from the dealership while I was having some services done on my car. He is a very personable young man and I hope the dealership takes note of what a great asset he is to the dealership. On one of the rides I asked him what motivated him to want to work for Subaru. Without skipping a beat he explained that he had a Subaru, really liked it and wanted to learn more about the mechanics of the car. Good luck to you Cole! I will be hoping for a nice blast of snow on the mountain for you!

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Recommend Dealer
Yes
Employees Worked With
Sherrill Smith
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Cole Sunwahl/Sunwall/Sundwahl
December 08, 2017

"After service low brake fluid warning came on the way home"

- Graham

I took my 14 Forester here for it's 60K service today (12/8/2017). The experience was fine, everyone was friendly and they were faster than expected. Unfortunately on my way home I got a warning that the brake fluid level was low. In my opinion, this is something that should definitely have been caught by any sort of quality inspection, which leads me to believe they didn't really bother to have anyone actually inspect or drive my car before returning it to me. Now what do I do? Do I assume everything else they did was OK? This is the safety of my family I'm dealing with. I drove all the way back to them for them to fix this error, but I wasn't happy about it, and didn't know what to ask for. Do I trust the same shop to look over the rest of their work or pay another shop to make sure it's all OK? I don't have confidence that they did a good job on anything and I'm a little frightened to ask them to do more work after making a glaring error like this. I wish I had gone somewhere else, so I could feel better about driving around in my car right now. The reason I took it to the dealership was specifically to avoid this kind of thing. As I don't know a whole lot about cars, it's really difficult to find somewhere you can trust.

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Recommend Dealer
No
Employees Worked With
Dayna B.
December 04, 2017

"Great job by the service department"

- Todd Cherner

My Subaru Legacy had a leaky sunroof and I called all the Subaru dealerships in Portland. None of them would even pick up the phone in their service department. I was very frustrated. A guy at AAMCO ended up recommending us to Lithia Subaru (the Subaru in Oregon City) and said it had a great reputation. He did not lie! At Lithia Subaru, Daniel took my call and answered my questions over the phone. I then took my car in the following workday, and Daniel greeted me, re-explained to me the job, and took care of it ASAP. I was super impressed at his professionalism and efficiency. I'll be going to this dealership for all my future service on my Subaru. I literally could not be happier with their service and work.

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Recommend Dealer
Yes
Employees Worked With
Daniel Perry
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
December 02, 2017

"Simply the Best"

- OnlySubaruwilldo

How about a dealership that will listen? How about a dealership that will deal with you straight up and tell you like it is with your vehicle? How about a dealership that is efficient, kind and has your best interest at heart? Excellent service. I can always count on Gary Chartier, Service Advisor and Connor, the mechanic to take care of me and my Subaru. Thank You

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Recommend Dealer
Yes
Employees Worked With
Gary Chartier
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Connor, the mechanic - So sorry I do not know his full name
December 01, 2017

"Excellent and Economical Service"

- Benjamin

Our 8 year old Subaru Forester has been to the service department at Lithia Subaru twice and both times they saved me money by not replacing parts or doing work that did not need it. They will be my first choice for purchasing a new Subaru.

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Recommend Dealer
Yes
Employees Worked With
Gary Chartier
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Tyler (mechanic)
November 20, 2017

"A unicorn sold me a car and made my day! "

- Annika Renee Sinkey

It was Halloween, so the unicorn thing isn't just a metaphor, Kiki (the sales associate) was actually dressed as a purple unicorn. From the moment I called Lithiia Subaru I felt taken care of. There was a gentleman who was helping me as well, but Kiki is who I saw when I came down to the lot. I had restrictions on what I could buy and how much I could put down. I was in a real jam that week, because... life. But Kiki and another gentleman (Alex?) really made things happen for me. They were flexible, patient and made sure they put me in a car I would be happy with, under terms I could manage. I couldn't be happier with my experience. I had a positive and unique experience, and one I will always enjoy thinking about. And I couldn't be happier with the car they were able to get me!

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Recommend Dealer
Yes
October 29, 2017

"personalized aid"

- frenchfrog

Patricio Soler helped me install a pairing of my I PAD with my car stereo system. I did not buy my '15 Subaru from Lithia so I appreciated that much more his friendly and capable help.

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Recommend Dealer
Yes
Employees Worked With
Patricio Soler
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