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Lithia Toyota of Odessa - Service Center

Odessa, TX

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78 Reviews

78 Reviews of Lithia Toyota of Odessa - Service Center

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March 25, 2024

THIS REVIEW DIRECTED TO ■■SERVICE DEPT. ■■■ With greatest appreciation I observed EXCELLENT representation of their workers' TEAM WORK in SYNC. Kiara & all the Service Advisors there i More

by ROSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KIARA SAINZ
Mar 26, 2024 -

Lithia Toyota of Odessa responded

Thank you so much for taking the time to share your positive experience with our service department. We are thrilled to hear that Kiara and our service advisors, along with our technicians, provided you with outstanding service and communication throughout your visit. Your feedback is greatly appreciated!

October 28, 2023

Thank you for the great service department Raul, thanks for setting up our map. Thanks More

by Bluemoon.rl5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raul Medrano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2023 -

Lithia Toyota of Odessa responded

Thank you, Bluemoon.rl5, for your kind words regarding our service department and Raul's assistance with setting up your map. We appreciate your feedback and hope to continue providing excellent service to you in the future.

September 23, 2023

Service department is a nightmare. Took my 2020 Corolla in May, 2022. I was told my vehicle was having a problem that numerous other vehicles were having. I was told it would take a More

by Jcurryjd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jacqueline and Thomas Hansen in service
Oct 18, 2023 -

Lithia Toyota of Odessa responded

Thank you for taking the time to voice your concerns. Please reach out to us at (432) 614-0339 to further discuss your concerns. Thank you and we hope to hear from you promptly.

Oct 18, 2023 -

Jcurryjd responded

Yes, I expected as much. Put out a friendly helpful face on social media while stabbing their customers in the back and robbing them for things that were not authorized. If you have your vehicle serviced by Lithia and you go to pickup the vehicle, Lithia makes you sign a piece of paperwork about all of the things you brought your vehicle in to have repaired. They won't let you have your vehicle back until you sign it. That does NOT mean you have to go along with it. You can add anything you want to the paperwork you have to sign. I personally wrote that I was signing in protest because they would not return my vehicle without me signing. Crooks! I don't have to worry about people not coming to you because I have been told by many that I am NOT alone. You make it a practice of robbing people. I just wish I knew before I brought my vehicle in. You all do NOT want to help anyone. You just don't want the publicity that a complaint on a website brings nowadays.

November 07, 2021

Pleasant courteous, knowledgeable. Constantlychecking on Pleasant courteous, knowledgeable. Constantly checking on the vehicles that are in for repair. Goes the extra mile for his customer More

by Blkchrome216@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Rodriguez, Billy Whittemore
November 30, 2017

Happy (Long time) Customer Oscar Rodriguez make servicing my vehicle easy. I am a loyal customer to this dealership because he goes out of his way to take the stress out of veh More

by LandCruiserlady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Rodriguez
October 12, 2017

GREAT SERVICE I WILL GIVE A RATING OF 110 PERCENT. I WAS MET BY OSCAR RODRIGUEZ, ALWAYS COURTEOUS AND POLITE. HE KNOWS HIS STUFF, VERY KNOWLEGEABLE AND ALWAYS A SMI More

by Tequila'Roze
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Rodriguez
October 11, 2017

Excellent service I'm very satisfied and would recommend this dealership to friends and family. Very prompt and polite. Great follow up care. Service department is the More

by Danita Perez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Rodriguez, Mike Phillips
September 25, 2017

Negligent, abusive, rude Came to pick up my Toyota after completion of repairs. Despite informing the service adviser that I would be there that day, my paperwork was lost. Th More

by Chris Collins
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Billy Whittemore
August 07, 2017

very helpful Sales person was very helpful in getting my vehicle in for a change of oil. She is a great sales person, have bought my last vehicles from her. More

by Kari13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angela Adauto
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 16, 2017

Recall, 15,000Mile Service My 2016 Prius had a recall. I entered my service request online and received a confirmation email from Isaac. We discussed what I needed done besides More

by Jmcw52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Isaac Espinoza
1
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