Lithia Volkswagen of Des Moines

Purchase Aziz did very well in all aspects of purchasing the car. I would definitely recommend him to others and would love to purchase from him in the future. Aziz did very well in all aspects of purchasing the car. I would definitely recommend him to others and would love to purchase from him in the future. Just like to also say thanks to Randy in finance very professional. More

Tanked my Credit Score The car buying experience was good excluding the financial side. The only complaint that I have is that the financial department ran at least seven (7 The car buying experience was good excluding the financial side. The only complaint that I have is that the financial department ran at least seven (7), yes seven, separate loan hard inquiries for my credit. That dropped my overall credit scores from 84 to 103 points depending on the bureau. I have seen this complaint submitted in reviews for Lithia in the past. If you come to Lithia be sure to ask who and how they are submitting loan requests! More

Pathetic service When the turbocharger went out on our 2013 Passat the dealership took two and a half weeks to replace it. During that time, they never offered us a l When the turbocharger went out on our 2013 Passat the dealership took two and a half weeks to replace it. During that time, they never offered us a loaner vehicle to drive while our car sat on their lot waiting to be repaired. When the turbocharger went out for the second time, we were preparing to go out of town for Thanksgiving. I asked about a loaner vehicle and they told me that it was their policy not to offer loaner vehicle until our car was inspected by their mechanic. Our car sat on the lot for a week and we missed our vacation. I will drive out of state to find a better dealership who will, in fact, take care of their customer after the sale. More

Easy Car Buying Experience Aziz and the other employees are Lithia Volkswagen were friendly and helpful! Buying a car for me is always a little uncomfortable, but Aziz and his m Aziz and the other employees are Lithia Volkswagen were friendly and helpful! Buying a car for me is always a little uncomfortable, but Aziz and his manager helped to make the process as painless as possible. My mom and I really appreciated their patience and help. Would definitely recommend. More

Great Experience Aziz helped both my friend and I get used cars from the dealership. He was super friendly and personable. It was the easiest and most stress free expe Aziz helped both my friend and I get used cars from the dealership. He was super friendly and personable. It was the easiest and most stress free experience I've had while car shopping. More

Check engine light Dennis did a great job assisting me with the problem with my vehicle. He also had an individual lined up right away to shuttle me back to work. Dennis did a great job assisting me with the problem with my vehicle. He also had an individual lined up right away to shuttle me back to work. More

Amazing Service! Alex my sales associate was outstanding with his work and dedication to getting me the car I needed. I cam in looking for something cheap, but he got Alex my sales associate was outstanding with his work and dedication to getting me the car I needed. I cam in looking for something cheap, but he got me into something affordable and with the best value. Thanks Alex and Lithia for giving me the best value i can carry forward!! More

Best first (and hopefully last) car buying experience. I wasn't sure what to expect, it being my first time buying, but i shall say it was superb. I figured it'd be pushy sales people, overwhelming lin I wasn't sure what to expect, it being my first time buying, but i shall say it was superb. I figured it'd be pushy sales people, overwhelming lingo or numbers talk, and stress (i mean all of the stress). But what i walk into and out of was the best exchange and purchase i have ever experienced. I first started talking online with a rep from the dealership,Christa, after inquiring about a car online. I set up an appointment to come in and look, although after studying the inventory online i found one that suited me more. when i walked in i wasn't sure how to react, but i was greeted with smiles and welcoming people. I was then introduced to Aziz, my car salesman, he participated greatly in making this a great experience. i was asked about how often i drove, to where, how long. how many people i took with me and how much space i needed. it turned out the car that matched my needs, and had awesome mpg, was the one i had looked into earlier. I then was invited to take a test drive, in which i figured i would be given a sales pitch. However it was instead a very personable and enjoyable conversation as i experienced the features of the car first hand. When we returned Aziz then went over the cars very wonderful components, safety, and comforts. I was also informed of it's sturdiness and what and where it might need maintenance. i was shown a Carfax in detail; we went through the whole thing as to understand how well the car had been taken car of, and that it was a good solid car not a clunker waiting to happen. every question i had was given honest and straight forward answers, no dodges or excuses. He did his best to address any concerns or worries that arrised, from thinking it over to finalizing. The buying process was thorough and easy, the payments i have monthly are very reasonable. Even the trade off and send off was a great experience, it was a very welcoming place with an easy friendly atmosphere. More

Very happy with my first car purchase experience Dealership was very helpful and friendly they worked with me on what i was willing to have as a payment each month and gave me what i thought was a fa Dealership was very helpful and friendly they worked with me on what i was willing to have as a payment each month and gave me what i thought was a fair trade in value for my vehicle i will definitely consider them in the future with any further car purchases More

Pleased! Love my new Jetta! Alex was friendly and honest. He did everything he could to get me the vehicle I wanted. I would recommend all my friends and fami Love my new Jetta! Alex was friendly and honest. He did everything he could to get me the vehicle I wanted. I would recommend all my friends and family when they are ready for a new or used car! More