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Lithia Volkswagen of Des Moines

Johnston, IA

4.8
1,730 Reviews
Lithia Volkswagen of Des Moines: Iowa's Top VW Dealer At Lithia Volkswagen of Des Moines we offer an extensive selection of new Volkswagen models and used cars, trucks and SUVs. Conveniently accessible from I-35/I-80, we are located at 5200 Merle Hay Road in Johnston, Iowa. Approximately twenty minutes from downtown Des Moines and a short drive from Ankeny & Waukee, our sales department is open Monday through Saturday to help you buy or lease your next car. View our hours and directions to find the best route to our auto dealership.
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5200 Merle Hay Rd

Johnston, IA

50131

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Showing 1,730 reviews

October 18, 2022

Was very friendly environment didn’t feel pushed I to buying the vehicle! Also Cato is amazing! More

by dhn0103
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I also worked with Cato who was amazing!, Faris Kudumovic
Oct 19, 2022 -

Lithia Volkswagen of Des Moines responded

Thank you so much for choosing Lithia Volkswagen of Des Moines! Congrats on your new purchase, and let Faris or Cato know if we can be of any more assistance!

October 16, 2022

Tried to work with Christian. Made an appointment and everything. We were able to test drive a $42k vehicle. When we arrived he was just too busy to assist but we did a test drive More

by Frustrated 1
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christian
Oct 20, 2022 -

Lithia Volkswagen of Des Moines responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

October 07, 2022

I had my car serviced there and the customer service was terrible. I call repeatedly to try and get an update on my vehicle and each time they said they would speak with my 'advisor' and get back to me. The More

by Karli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Emrah
Oct 07, 2022 -

Lithia Volkswagen of Des Moines responded

Good morning. I am very sorry to hear about your experience. I would like to be able to look into it further and get more information from you if possible. We are working hard on improving our communications with customers and I would like to find a way to turn this experience around for you and rebuild our business relationship. Please reach out to me when you have time. My direct contact information is below. Thank you. Mark Mears - Fixed Operations Manager markmears@lithia.com 515-727-7035

October 06, 2022

Best car buying experience I've had! Chandra Hendricks was my first contact and I have never dealt with anyone better! Brian Braak and Ferris were great as well! Highly recommend this de More

by kenlindeen65
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chandra Hendricks , Brian Braak, Faris Kudumovic
Oct 06, 2022 -

Lithia Volkswagen of Des Moines responded

Ken, Thank you so much for your excellent review! We are so glad that Chandra, Brian, and Faris had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else.

October 01, 2022

Alex was very helpful in getting me into my new Jetta. Great experience, I would recommend. More

by Brittney
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Henson
Oct 02, 2022 -

Lithia Volkswagen of Des Moines responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Alex here at Lithia Volkswagen of Des Moines.

September 29, 2022

Great experience provided by the service department and Emerah was awesome to deal with. I would recommend them! More

by Dbasic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Mears
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emrah
Oct 02, 2022 -

Lithia Volkswagen of Des Moines responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Emrah met your expectations. Thank you again for choosing Lithia Volkswagen of Des Moines, we look forward to having you as a valued customer for many years to come!

September 29, 2022

I came in wanting to finance and keep my lease. Alex helped me quickly and made the process easy. After the paper work Dwayne walked us through the financial part. Both gentlemen we great to work w More

by LMathre
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dwayne Hill, Alex Henson
Oct 02, 2022 -

Lithia Volkswagen of Des Moines responded

Thank you and congratulations on your new vehicle! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Volkswagen of Des Moines.

September 16, 2022

Volkswagen went above and beyond and picked me up from work. I was able to finish paperwork quickly and leave the lot within an hour. More

by Brad P
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dwayne Hill, Faris Kudumovic
Sep 16, 2022 -

Lithia Volkswagen of Des Moines responded

Thank you so much for your kind words, Brad, and for taking the time to leave us this wonderful feedback!

September 13, 2022

The Volkswagen dealership and Christian were great! Very easy to work with, patient with all my questions and i didnt feel pushed or rushed! I hadn't ever bought from a dealership only private parties More

by Liz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Woodard , Dwayne Hill
Sep 13, 2022 -

Lithia Volkswagen of Des Moines responded

Liz, It's fantastic to hear that Christain provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Lithia Volkswagen of Des Moines!

September 09, 2022

On line booking worked and car ready within stated time of 90 minutes. More details on what was done to the car would have been helpful. More

by david
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Halstead
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2022 -

Lithia Volkswagen of Des Moines responded

Thank you, David! It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Lithia Volkswagen of Des Moines!

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