Lithia Volkswagen of Des Moines

I really appreciate Javonte & how he treated my husband & I . He listened so attentively to me . My husband & son thought my car was starting hard over the Holidays. My husband had me take my car in . He had I . He listened so attentively to me . My husband & son thought my car was starting hard over the Holidays. My husband had me take my car in . He had my car checked out . They found nothing wrong Jovonte kept me well informed. Thanks, Javonte you did Great Joan Dickey More

Noah was great help. First time car buyers that felt overwhelmed and he went above and beyond explaining the prices to us. Very respectful with our decisions as well First time car buyers that felt overwhelmed and he went above and beyond explaining the prices to us. Very respectful with our decisions as well More

2017 Passat with dead battery? towed to Lithia on New Years Day. Sent Email and left contact info. Was about due for service and thought it would be days as we had a limited rela towed to Lithia on New Years Day. Sent Email and left contact info. Was about due for service and thought it would be days as we had a limited relationship with Lithia and had purchased new and serviced with a different VW dealership. Jacob’ called me the next morning and was all over it. Great communication and had the vehicle ready by the end of the day. I was afraid of sticker shock when it comes to VW maintenance; but could not complain. It was a great experience considering the lack of previous experience with Lithia of Des Moines, previous experiences with our local VW service, dropped it off uninvited on New Years Day…. It’s all about relationships and communication. I look forward to working with Jacob at Lithia of Des Monies for any future service on our Passat More

Fast and professional. Comfortable lounge chairs+ coffee and snacks. Explained the service and what else was needed. Comfortable lounge chairs+ coffee and snacks. Explained the service and what else was needed. More

Terrible experience and service. Wrong parts, delays, overcharged, failed to install a part they charged for, told us a price for a repair which didn’t include the full price they t Wrong parts, delays, overcharged, failed to install a part they charged for, told us a price for a repair which didn’t include the full price they then charged us. Worst experience I have ever had with a car dealership. More

Very friendly, pleasant and good to work with. Waiting area nice and customer friendly. Kept me informed on the progress of the work being performed. Waiting area nice and customer friendly. Kept me informed on the progress of the work being performed. More

My service advisor Emrah usually gets me in real quick and keeps me posted on what’s going on during the process. They get the car serviced asap and always offer me a ride home if necessary. and keeps me posted on what’s going on during the process. They get the car serviced asap and always offer me a ride home if necessary. More

Great customer service. Oil service was quick, as expected, and staff was nice and accommodating. Oil service was quick, as expected, and staff was nice and accommodating. More

Lithia seems to be well maintained & clean. I’m completely satisfied with the work done on my Tiguan. Thanks I’m completely satisfied with the work done on my Tiguan. Thanks More

An amazing experience. Christian was amazing to work with. Everything went perfect and we are happy! Christian was amazing to work with. Everything went perfect and we are happy! More