Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a Review

Lithia Volkswagen of Des Moines

Johnston, IA

Overview
Employees
Reviews
Vehicles
not yet
rated
0 Reviews
Lithia Volkswagen of Des Moines: Iowa's Top VW Dealer At Lithia Volkswagen of Des Moines we offer an extensive selection of new Volkswagen models and used cars, trucks and SUVs. Conveniently accessible from I-35/I-80, we are located at 5200 Merle Hay Road in Johnston, Iowa. Approximately twenty minutes from downtown Des Moines and a short drive from Ankeny & Waukee, our sales department is open Monday through Saturday to help you buy or lease your next car. View our hours and directions to find the best route to our auto dealership.
Contact Dealership
View Awards

5200 Merle Hay Rd

Johnston, IA

50131

Directions

By Type

Showing 1,730 reviews

November 13, 2023

Although woefully understaffed on a weekend (who isn't these days?), the dealers and managers were helpful, accommodating, followed up on questions, and were courteous hosts. More

by FlyingSherpa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Woodard, Sales, Sejad Dubinovic
Print
Nov 14, 2023 -

Lithia Volkswagen of Des Moines responded

Thank you so much for your wonderful review, and for choosing Lithia Volkswagen of Des Moines! Best Regards, Steven Martelli Manager Stevenmartelli@lithia.com

November 07, 2023

I went in for a service because my engine oil lights came on. Jontay was the BEST help during the stressful process. If you are thinking of going into a random mechanic shop…I would stop thinking and just go More

by Hayden Lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JONTAY Williams
Print
Nov 08, 2023 -

Lithia Volkswagen of Des Moines responded

Hayden, Thank you for taking the time to share your thoughts on working with Jontay and our service team. We're glad to hear we delivered such a great experience!

November 02, 2023

Never come here for service. On two different occasions I dropped off my car for service at 7:00 am and nothing was done by 4 pm. Stay away from this dealership. More

by cmoe73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon Bills
Print
Nov 05, 2023 -

Lithia Volkswagen of Des Moines responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

October 27, 2023

Jontay could not have handled the appointment any better. He was efficient, kept me informed, and most of all was considerate and respectful of MY time. More

by sam.tvrdik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jontay Williams
Print
Oct 29, 2023 -

Lithia Volkswagen of Des Moines responded

It's great to hear that we were able to help you out, Sam. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lithia Volkswagen of Des Moines!

October 19, 2023

Greeted promptly. Jontay was friendly and professional and my car was in and out within an hour. Pleasant experience More

by shejo1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jontay Williams
Print
Oct 19, 2023 -

shejo1977 responded

*

Oct 20, 2023 -

Lithia Volkswagen of Des Moines responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Lithia Volkswagen of Des Moines, we look forward to having you as a valued customer for many years to come!

October 19, 2023

Very friendly and helpful. Know me by name and always greet me the minute I walk into the dealership More

by bandage.flexes_0z
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Halstead
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Oct 20, 2023 -

Lithia Volkswagen of Des Moines responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 08, 2023

They quickly diagnosed the problem and even validated it was covered under warranty while I dropped it off. They covered the repair at no cost under warranty without any hassles! More

by ARR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
5 stars to Jacob!
Print
Oct 09, 2023 -

Lithia Volkswagen of Des Moines responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Lithia Volkswagen of Des Moines, we look forward to having you as a valued customer for many years to come!

October 05, 2023

The dealership kept me apprised of the status of my vehicles process as I waited. They were up front with what my costs were and went over everything that was done. A very professional and pleasant exp More

by Bishop88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jontay Williams
Print
Oct 05, 2023 -

Lithia Volkswagen of Des Moines responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

October 04, 2023

1 year check, oil change and recall dial was done swiftly and good. Thank you More

by PeterGreat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emrah Tabakovic
Print
Oct 05, 2023 -

Lithia Volkswagen of Des Moines responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Volkswagen of Des Moines, we look forward to having you as one of our valued customers for many more years to come!

September 25, 2023

Friendly and prompt service. Detailed service statement describing the work that was done. Wait time was not long. More

by ldkutzner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emrah, Tabakovic
Print
Sep 26, 2023 -

Lithia Volkswagen of Des Moines responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Lithia Volkswagen of Des Moines, we look forward to having you as a valued customer for many years to come!

1
...
8
9
10
...
173