Lithia Volkswagen of Des Moines- Service Center

Kevin in service was awesome! He was very helpful in explaining to my daughter what the issue was and what she can do to prevent in the future. explaining to my daughter what the issue was and what she can do to prevent in the future. More

I bought my car in to have the 90k mile service and it was completed quickly. My car runs like a champ. Thank you Linda!!! was completed quickly. My car runs like a champ. Thank you Linda!!! More

Service team had an old phone number to contact me, my mistake. When I called for a update and requested a shuttle pick up, I provided my new number. Service rep said no problem. Never heard another word. mistake. When I called for a update and requested a shuttle pick up, I provided my new number. Service rep said no problem. Never heard another word. No call from the shuttle driver, nothing from the service tech. Found a ride before they closed for the night to pick up my car, service team had left for the night 30 min prior. If my purchase contract didn't have free oil changes, I'd start looking elsewhere. More

This was my first time taking my vehicle to this location, as I just moved to Iowa recently. I took my vehicle in for its first oil change and had some brake questions. Kevin was great! He asked lot location, as I just moved to Iowa recently. I took my vehicle in for its first oil change and had some brake questions. Kevin was great! He asked lots of questions to get a better understanding and then I was in and out the day of my appointment. It’s good to know that my vehicle and I are in good hands here in Iowa! More

Absolutely wonderful experience! Very professional, courteous, and friendly. Extremely impressed! Thank you for also working us in during COVID-19. Stay safe and thank you for your services! courteous, and friendly. Extremely impressed! Thank you for also working us in during COVID-19. Stay safe and thank you for your services! More

I was in for my 50,000 mile service with tire rotation. I had scheduled an appointment and everything was done in about an hour and a half. Philip was friendly and helpful. I have confidence our Passat is w had scheduled an appointment and everything was done in about an hour and a half. Philip was friendly and helpful. I have confidence our Passat is well cared for here. More

First visit to Lithia VW. Was impressed by all the employees. Having a business of my own I always will observe other company employees and how they interact with customers when they don't think anyon employees. Having a business of my own I always will observe other company employees and how they interact with customers when they don't think anyone is watching. They did very well! More

I have traded or leased cars from Lithia for over 30 years, I have been happy with the service department and with my salesperson Brian years, I have been happy with the service department and with my salesperson Brian More

I enjoyed working with the staff and they kept me informed about my Passet. The dealership has a very nice waiting area, even with COVID there is plenty of room for waiting. informed about my Passet. The dealership has a very nice waiting area, even with COVID there is plenty of room for waiting. More

I appreciate them getting my car in for service at the time of my scheduled appointment. When they are on time, it makes my day. time of my scheduled appointment. When they are on time, it makes my day. More