Kevin Caldwell

Fast and professional. Comfortable lounge chairs+ coffee and snacks. Explained the service and what else was needed. Comfortable lounge chairs+ coffee and snacks. Explained the service and what else was needed. More

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I’ve spent over 2. 5k at this shop. Four days later my car starts making a loud humming sound. Took it to another mechanic and was told that VW replaced my old cv axle w 5k at this shop. Four days later my car starts making a loud humming sound. Took it to another mechanic and was told that VW replaced my old cv axle with a non VW part and it’s causing noise. The service advisor told me he would give me the axle at their cost which is great, but now I have this loud buzzing sound coming from my car and I feel like my cv axle wasn’t repaired correctly and now I will have to pay more money to get it fixed. Glad my car is not leaking oil but wish everything was fixed correctly. More

by JUSTIN.D.MEYER Verified Customer Verified Customer

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The service manager I worked with was friendly and helpful, and I had no issue with him or with the work done. It was the prices! They wanted over $840 for two tire pressure sensors, something I can helpful, and I had no issue with him or with the work done. It was the prices! They wanted over $840 for two tire pressure sensors, something I can have done at a tire shop for $128. A fuel pump controller module that VW gives an MSRP of $318 was $406, and I could find the exact same factory part for sale online at $232. Altogether they quoted me $3500 for a few small repairs. I had them do only those things that I thought really should be done by a dealer and went elsewhere for the rest. They’re even expensive compared to other dealers... their shop rate is $185/hr, but Deery Bros where I take my truck is $140/hr. They offer good service, but at exorbitant prices. I expect to pay a premium for factory parts and trained technicians, but this seemed excessive. More

by Fred Verified Customer Verified Customer

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Took the car in for a four-wheel alignment. The problem was not going to be able to be fixed with just an alignment. They were very helpful in explaining what all was wrong. I ended up taking t The problem was not going to be able to be fixed with just an alignment. They were very helpful in explaining what all was wrong. I ended up taking the car to the dealership where I had bought it to be fixed., since it was more than a warranty issue. More

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I was very satisfied with the service I received and in a timely manner thanks timely manner thanks More

by ERNST Verified Customer Verified Customer

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Really good experience, didn't have to wait long and was happy to hear I just had a battery issue instead of the alternator needing replaced. Best coffee machine I have ever used- so many options!! happy to hear I just had a battery issue instead of the alternator needing replaced. Best coffee machine I have ever used- so many options!! More

by ASHLEY.BRUDER Verified Customer Verified Customer

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2 weeks to fix an oil leak. Over $2500 Spent on first two "leaks" but would have been much more if I didn't argue price. They claim they found a 3rd oil leak. Yeah sure guys. Over $2500 Spent on first two "leaks" but would have been much more if I didn't argue price. They claim they found a 3rd oil leak. Yeah sure guys. Only treated me right after 2nd week when I sent a bad survey to volkswagen. More

by Eric Verified Customer Verified Customer

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They’ve always been very reliable. Great service and good people. I can depend on them! Great service and good people. I can depend on them! More

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My college age daughter’s new Taos had a flat tire on Sunday as she was leaving from visiting a friend in Ames to head back to her own college in Chicago area. She stayed the extra night. First thing Mon Sunday as she was leaving from visiting a friend in Ames to head back to her own college in Chicago area. She stayed the extra night. First thing Monday morning we contacted the service department and spoke to Kevin. Kevin was most helpful on working with my daughter to replace the tire. I felt she was treated fairly and Kevin went over and above to assure me from afar of what we needed. More

by AHAYDEN02 Verified Customer Verified Customer

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Lithia Volkswagen of Des Moines is the ONLY dealership that I trust with my vehicles. that I trust with my vehicles. More

by Gage Verified Customer Verified Customer

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