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Lithia Volkswagen of Des Moines- Service Center

Johnston, IA

4.5
711 Reviews
Call Service Center (515) 446-3579

711 Reviews of Lithia Volkswagen of Des Moines- Service Center

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November 30, 2023

Great customer service. Oil service was quick, as expected, and staff was nice and accommodating. More

by Claluckow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsey Fagan
Report | Print
Dec 01, 2023 -

Lithia Volkswagen of Des Moines responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Steven Martelli Manager Stevenmartelli@lithia.com

Helpful
November 16, 2023

Lithia seems to be well maintained & clean. I’m completely satisfied with the work done on my Tiguan. Thanks More

by Rick.A.Leib53
Recommend Dealer
Yes
Employees Worked With
Jacob Howell
Report | Print
Nov 16, 2023 -

Lithia Volkswagen of Des Moines responded

Thank you, Rick, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Volkswagen of Des Moines. Best Regards, Steven Martelli Manager Stevenmartelli@lithia.com

Helpful
November 07, 2023

I went in for a service because my engine oil lights came on. Jontay was the BEST help during the stressful process. If you are thinking of going into a random mechanic shop…I would stop thinking and just go More

by Hayden Lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JONTAY Williams
Report | Print
Nov 07, 2023 -

Lithia Volkswagen of Des Moines responded

Hayden, Thank you for taking the time to share your thoughts on working with Jontay and our service team. We're glad to hear we delivered such a great experience!

Helpful
November 02, 2023

Never come here for service. On two different occasions I dropped off my car for service at 7:00 am and nothing was done by 4 pm. Stay away from this dealership. More

by cmoe73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon Bills
Report | Print
Nov 05, 2023 -

Lithia Volkswagen of Des Moines responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Helpful
October 26, 2023

Jontay could not have handled the appointment any better. He was efficient, kept me informed, and most of all was considerate and respectful of MY time. More

by sam.tvrdik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jontay Williams
Report | Print
Oct 29, 2023 -

Lithia Volkswagen of Des Moines responded

It's great to hear that we were able to help you out, Sam. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lithia Volkswagen of Des Moines!

Helpful
October 19, 2023

Greeted promptly. Jontay was friendly and professional and my car was in and out within an hour. Pleasant experience More

by shejo1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jontay Williams
Report | Print
Oct 19, 2023 -

shejo1977 responded

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Oct 20, 2023 -

Lithia Volkswagen of Des Moines responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Lithia Volkswagen of Des Moines, we look forward to having you as a valued customer for many years to come!

Helpful
October 19, 2023

Very friendly and helpful. Know me by name and always greet me the minute I walk into the dealership More

by bandage.flexes_0z
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Halstead
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 20, 2023 -

Lithia Volkswagen of Des Moines responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Helpful
October 08, 2023

They quickly diagnosed the problem and even validated it was covered under warranty while I dropped it off. They covered the repair at no cost under warranty without any hassles! More

by ARR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
5 stars to Jacob!
Report | Print
Oct 09, 2023 -

Lithia Volkswagen of Des Moines responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Lithia Volkswagen of Des Moines, we look forward to having you as a valued customer for many years to come!

Helpful
October 05, 2023

The dealership kept me apprised of the status of my vehicles process as I waited. They were up front with what my costs were and went over everything that was done. A very professional and pleasant exp More

by Bishop88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jontay Williams
Report | Print
Oct 05, 2023 -

Lithia Volkswagen of Des Moines responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

Helpful
October 04, 2023

1 year check, oil change and recall dial was done swiftly and good. Thank you More

by PeterGreat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emrah Tabakovic
Report | Print
Oct 05, 2023 -

Lithia Volkswagen of Des Moines responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Volkswagen of Des Moines, we look forward to having you as one of our valued customers for many more years to come!

Helpful
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