Lithia Volkswagen of Reno

Rubin was very pleasant, friendly and knowledgeable. He explained everything throughly. There were no hard sells and it was a very pleasant experience. Matt our sales person was fantastic also. Easy to wor explained everything throughly. There were no hard sells and it was a very pleasant experience. Matt our sales person was fantastic also. Easy to work with. He didn’t try to up sell us. It was a great experience overall. More

Without a doubt, the most frustrating attempt at buying a car I have ever had in my life. I would highly recommend looking at any other dealership in Reno before checking out the inventory at Lithia Volkswag car I have ever had in my life. I would highly recommend looking at any other dealership in Reno before checking out the inventory at Lithia Volkswagen of Reno. Everything seemed to be going great as I spoke with a sales person over the phone and had a wonderful test driving experience, but when I wanted to move forward with a purchase it was made difficult from the very first moment. After my less than stellar experience with one of their sales managers, I decided to secure my own financing through a credit union and re-entered negotiations with the sales person a few days later. Getting the smallest discount was a true challenge, but the car was a good price for the market and I ultimately decided to move forward with the purchase (tip: if you wind up in this situation, do continue to ask questions and check the math constantly because their numbers were questionable at best). This is where everything got unnecessarily difficult - they refused to accept outside financing without running a hard inquiry on my credit, even going so far as to try and trick me by sending me a link to apply online for financing and saying things like "one of the forms we need you to fill out looks similar to a credit check" and "since you have financing through a credit union, we have a system called, CUDL, that will help streamline the process." Lies. Both of those options would have been used to run my credit for financing, which I already had. Finally, I was told they had to run my credit because, "It's policy, so we know who we're working with." Well a simple google search shows that this is not standard for dealerships, it's not required as part of the Patriot Act and entirely unnecessary according to the National Automobile Dealers Association and the National Independent Automobile Dealers Association. Since I'm financially obligated to the credit union funding my loan and not the dealership, I'm still beyond confused as to why this is required and has resulted in them not selling a car that they've had sitting on their lot for over 75 days now. Additionally, after wasting several days of my time, they made sure to let me know in the middle of trying to finalize the deal that they would be showing the car to someone else the next day. I asked the sales person and a finance manager to hold the car for me, which they both agreed to, only for the sales person to call me right back and ask for money from me in order to hold the car. At this point, I was already completely turned off by their "policy" and seemingly shady dealings that I declined. Definitely proceed with caution if the car you want unfortunately winds up being at Lithia Volkswagen of Reno! More

This is the second vehicle we have bought from VW and both time we have had exceptional service. We will continue to go to this dealership for any of our vehicle needs. The staff has been helpful through both time we have had exceptional service. We will continue to go to this dealership for any of our vehicle needs. The staff has been helpful throughout this whole process and made it fun and easy. More

Nabil has helped us w 2 vehicles. He has always done us right. And he's always been a pleasure to do business w and making it fun through the process. right. And he's always been a pleasure to do business w and making it fun through the process. More

What Lithia did for my family was huge. I thought I was going to get stuck with a nightmare of a car. They helped me out of that nightmare and into a dream. I really do appreciate big time what they did fo going to get stuck with a nightmare of a car. They helped me out of that nightmare and into a dream. I really do appreciate big time what they did for me. If you are looking for a car start at Lithia Volkswagen. More

I take my GM product to the VW Lithia dealer because I like their service department far better than their Jeep counterpart where I bought my used vehicle. The VW people answer their phones promptly, and like their service department far better than their Jeep counterpart where I bought my used vehicle. The VW people answer their phones promptly, and they service my vehicle promptly even though it is of another make. Thanks VW for your service. More

Good guys Respectful of older ladies which is very Good guys Respectful of older ladies which is very important. Dealer is lucky to have them Preston and Efren were the best part of our experience. Good guys Respectful of older ladies which is very important. Dealer is lucky to have them Preston and Efren were the best part of our experience. More

Absolutely wonderful experience! This dealership worked hard to get me the best deal on an amazing car. I am so happy with my purchase. Will refer friends and family and will return in the future hard to get me the best deal on an amazing car. I am so happy with my purchase. Will refer friends and family and will return in the future More

There was no hassle or haggling just helpful. All the employees were nice and made the whole process painless and fun! Definitely recommend to others. employees were nice and made the whole process painless and fun! Definitely recommend to others. More

They met then exceeded our expectations. They listen to how you want to proceed with paperwork and are very trustworthy. Great experience. They are very competitive with other dealerships how you want to proceed with paperwork and are very trustworthy. Great experience. They are very competitive with other dealerships More