Lithia Volkswagen of Reno

Pleasantly surprised Easy fairly short process. No excessive “overbearing sales tactics.” Lithia VW honored sales discounts promised by online email. Chance was extremely Easy fairly short process. No excessive “overbearing sales tactics.” Lithia VW honored sales discounts promised by online email. Chance was extremely knowledgeable on cars I was interested in. He even brought out a car he thought I might be interested in and turned out to be the car I purchased. Would definitely recommend Chance and Lithia to my friends. Extremely happy with my new Atlas. More

Wonderful Experience Steve was really fantastic! I got a great car at a great price and I couldn't be happier with the result. I would recommend this salesman and the deal Steve was really fantastic! I got a great car at a great price and I couldn't be happier with the result. I would recommend this salesman and the dealership. More

Expectations Professional care, successful visit. Service Bulletin was reason to bring our vehicle in. While the shop technicians addressed the vehicle I also pu Professional care, successful visit. Service Bulletin was reason to bring our vehicle in. While the shop technicians addressed the vehicle I also purchased engine and cabin filters from Bob in Parts Dept. Thank you Bob for your courteous conduct. More

service for our vw Carlos was very helpful for our vehicle and very cheerful. I would recommend Carlos for future visits for our vw and happy we bought our car at Lithia Carlos was very helpful for our vehicle and very cheerful. I would recommend Carlos for future visits for our vw and happy we bought our car at Lithia. More

customer service The personnel at the dealership have gone above and beyond to make me happy. Steve, Bernard and Bill were very courteous to my needs and treated me wi The personnel at the dealership have gone above and beyond to make me happy. Steve, Bernard and Bill were very courteous to my needs and treated me with respect and loyalty. I will defiantly continue to praise their efforts and the dealership to others. Thomas Kiernan More

Carlos went the extra mile! After having some issues with my warranty, Carlos spoke to VW care at least twice and fixed the issue to my satisfaction. My third under warranty main After having some issues with my warranty, Carlos spoke to VW care at least twice and fixed the issue to my satisfaction. My third under warranty maintenance is preserved for my next service. It was not a typical warranty issue, so I am extremely happy with this outcome. More

Steve Lanou My rating is for Steve Lanou. He is amazing. He isn't your typical hard car guy salesman. He takes his time to give you the information and doesn't pr My rating is for Steve Lanou. He is amazing. He isn't your typical hard car guy salesman. He takes his time to give you the information and doesn't pressure you into a sale. I came back to VW to buy a car because Steve still worked there when I purchased my Tiguan 5 years ago. My five stars are for Steve Lanou. More

Service quick and easy Didn’t have an appointment, but didn’t matter. Had oil change etc and was on my way in less than an hour. Everyone very friendly. Didn’t have an appointment, but didn’t matter. Had oil change etc and was on my way in less than an hour. Everyone very friendly. More

Great People To Work With Stopped in to see if they had a part or would need to order it. They had the part in stock and tried there best to install it at that time. It soon be Stopped in to see if they had a part or would need to order it. They had the part in stock and tried there best to install it at that time. It soon became evident that it was going to take longer than anticipated so they made us an appointment for the next week to drop off the car so they could do the work. Then they washed the car before we left. More

Excellent Communication Friendly service. Great followup keeping me informed as to when my car would be finished. Completed the work when promised and loved getting into a fr Friendly service. Great followup keeping me informed as to when my car would be finished. Completed the work when promised and loved getting into a freshly washed car. Carlos my service rep was the best! Thank you! More