Livermore Toyota

good but it could be better got dropped off by shuttle in livermore outlets. At 12:23pm called the dealer to request pick up, my service advisor was busy so another advisor state got dropped off by shuttle in livermore outlets. At 12:23pm called the dealer to request pick up, my service advisor was busy so another advisor stated he will make sure i will get picked up. 2:30pm still no shuttle. called back and was able to talked to my service advisor, after 30 mins shuttle arrived. Driver said, he just got the request for pick up about 15 mins ago. Apparently the first advisor did not put the pick up request at 12:23 pm. I had waited for shuttle pick up for 2 and half hours, a classic example of team failure. More

Tyler was great. However, the car wash was down. Tyler did a great job. However, car wash was down. This is a repeating theme as the car wash is down about half the time I am there for service. No Tyler did a great job. However, car wash was down. This is a repeating theme as the car wash is down about half the time I am there for service. Not sure how it can be broken 50% of the time. More

Service writer It was my first time @ Livermore Toyota, and my service writer John Z was great!! couldn't ask for better customer service, to soon to comment on the It was my first time @ Livermore Toyota, and my service writer John Z was great!! couldn't ask for better customer service, to soon to comment on the technician and his work but so far so good. Jim PS: Not sure why Johns name isn't listed below? More

Great but . Everything was fantastic even I have a bit of a drive to get there. The only young guy at the desks if the best far better than the other old guys the Everything was fantastic even I have a bit of a drive to get there. The only young guy at the desks if the best far better than the other old guys there. I had no idea coming in but when I was turned away rudely but one of the old guys at the desk now I know. So I waited out side for a long time and watched all the women that work there walk past me and say “be right with you” even though I was there before the other 4 people they helped the only reason I gave this place such a great review was just the one guy at the desk that helped me I am Soto don’t remember his name but if it wasn’t for him I would never consider coming back and canceling my pre pay maintenance. More

Good service but no carwash Although i arrived 20mins late they honored my appmt but however, the car wash was down. Tyler was an awesome guy , very friendly(thats why gave 4 sta Although i arrived 20mins late they honored my appmt but however, the car wash was down. Tyler was an awesome guy , very friendly(thats why gave 4 stars) to this service center. More

Good & quick service Called one day, got service the next. Service finished in one hour. Personnel all very friendly & helpful. We are long time customers. We are very Called one day, got service the next. Service finished in one hour. Personnel all very friendly & helpful. We are long time customers. We are very satisfied. More

Great service, price, and donut. Really helpful and affordable. The service writer was helpful and they wash my car. Enjoy the donut and popcorn. The service writer gave me the servic Really helpful and affordable. The service writer was helpful and they wash my car. Enjoy the donut and popcorn. The service writer gave me the service that I wanted and he didn't sell me anything that I didn't need. More

Cheerful staff I don’t think anyone enjoys the process of buying a car but Jackie was such a positive person to meet. She was cheerful and knowledgeable about the ca I don’t think anyone enjoys the process of buying a car but Jackie was such a positive person to meet. She was cheerful and knowledgeable about the car as well as the process. When I called prior to meeting her, she was quick to respond with answers to my questions. More

Fast, friendly, efficient Friendly, efficient, and not pushy. He has very good customer service skills. He listens and understands customer concerns very well. I recommend Li Friendly, efficient, and not pushy. He has very good customer service skills. He listens and understands customer concerns very well. I recommend Livermore Toyota to anyone. More

Great Service On time service and treated well by the Tyler. Fixed by sunroof problem, washed my car, loaned me a car, and returned my car to me as agreed. On time service and treated well by the Tyler. Fixed by sunroof problem, washed my car, loaned me a car, and returned my car to me as agreed. More