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Lochmandy Auto Group - Service Center

Elkhart, IN

4.1
89 Reviews

89 Reviews of Lochmandy Auto Group - Service Center

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December 30, 2023

Your representative greeted me when I drove in for service, and promptly scheduled my vehicle for service. More

by SBGRANGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Drumm
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2024 -

Lochmandy Auto Group responded

Thank you for the 5-star rating! We’re glad to hear you enjoyed your experience at our dealership. Thank you for choosing Lochmandy Auto Group!

Helpful
December 30, 2023

Regular scheduled service. Used the express lane as usual and went very well - went over what they found and I was done in less than an hour More

by grandapajimbob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Drumm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2024 -

Lochmandy Auto Group responded

Thank you for taking the time to leave us a positive review, James! We are so pleased to hear that you had an outstanding experience with us. We strive to provide excellent customer service and reliable vehicles, and we are glad to see that we have achieved that for you. Thank you for choosing Lochmandy Auto Group!

Helpful
December 28, 2023

Dealership charged me a surcharge that i had no idea about. Also was charged for a part that wasn't part of repair. Repair appears to be ok. Was overcharged by approximately $100. More

by gefact
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
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Helpful
December 25, 2023

Great place to take your vehicle to. Helped me out when I found a leaking tire. Appreciate the help! More

by Zappem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Drumm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 26, 2023 -

Lochmandy Auto Group responded

Thank you for the 5-star rating, Kevin! We’re glad to hear you enjoyed your experience at our dealership. Thank you for choosing Lochmandy Auto Group!

Helpful
December 25, 2023

Did a great job and kept me informed all through the process. And my truck was finished not only on time, but a little early. More

by stuartepalmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob and Stephanie in Service.
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Dec 26, 2023 -

Lochmandy Auto Group responded

Thank you for choosing Lochmandy Auto Group, Stuart! We strive to carry on our tradition of caring and are glad to hear you’ve had a great experience with our team. We’re always here to help with all of your automotive needs!

Helpful
December 23, 2023

EXCELLENT service area people INCLUDING where you pay for the service. TOP NOTCH service people More

by hgpesola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Drumm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : drive through oil girl very nice and helpful
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Dec 26, 2023 -

Lochmandy Auto Group responded

Thank you for taking the time to leave us a positive review, Harold! We are so pleased to hear that you had an outstanding experience with us and that your vehicle is running great. We strive to provide excellent customer service and reliable vehicles, and we are glad to see that we have achieved that for you. Thank you for choosing Lochmandy Auto Group!

Helpful
December 22, 2023

I’ve always received excellent service from Lochmandy whether in was a salesperson or the service department staff. More

by mkladymk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
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Dec 26, 2023 -

Lochmandy Auto Group responded

We are so glad that you had such a great experience at Lochmandy Auto Group, Michelle! We take great pride in providing top-notch customer service and quality vehicles, and it's wonderful to hear that you were able to benefit from that. Thank you for your kind words!

Helpful
December 17, 2023

i love the service that lochmandy provides. all employees are very kind and helpful. will call when i need help. More

by adamsrib1943
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
samantha t
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Dec 26, 2023 -

Lochmandy Auto Group responded

It's always wonderful to hear from happy customers like you, Juanita! We take great pride in providing exceptional customer service and reliable vehicles, and we are glad to see that you were satisfied with your experience. Thanks for your kind words!

Helpful
December 17, 2023

Good to work with & prompt service, but I didn't understand why I had to pay for labor when the tires were under warranty More

by sburkho
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No name
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Dec 26, 2023 -

Lochmandy Auto Group responded

We really appreciate you taking the time to leave us a positive review, Sherri. We always strive to provide the best service possible to our valued customers, and we are thrilled that you were satisfied with your experience. Thank you for your support!

Helpful
December 15, 2023

The team took my car in from express because my tire was super low. They ended up finding a nail in my tire and got it patched up super quickly. I was in and out of there in less than 20-30 minutes. Great s More

by apenitani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Mussellman
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Dec 26, 2023 -

Lochmandy Auto Group responded

Thank you for your kind review, Anna! We are so glad to hear that you had a positive experience with us and that your vehicle is running great. We strive to provide excellent customer service and quality vehicles, and we are thrilled that we were able to do that for you.

Helpful
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