Lodi Chrysler Dodge Jeep Ram

Always personable and excellent service! Tom at Lodi Dodge provided excellent service. I scheduled our 2012 Dodge for three regular services which booked the truck for 6 hours at their shop. Tom at Lodi Dodge provided excellent service. I scheduled our 2012 Dodge for three regular services which booked the truck for 6 hours at their shop. Tom put it into the shop when I arrived and had it finished in 41/2 hours. I am so extremely happy with the professional service provided and care of my truck. Thank you to Tom personally and to the great team who service the vehicles in the shop!! Tom H. Is a definite asset to the service department. Sherri More

Excellent Service The Lodi CDJR has been a pleasure to work with! They gave me a great, no-hassle deal on my Ram 1500 and their service team has taken great care of my The Lodi CDJR has been a pleasure to work with! They gave me a great, no-hassle deal on my Ram 1500 and their service team has taken great care of my vehicle since then. Thank you! More

Service visit I was met by very friendly service people, treated with great respect and they did an excellent job on my service. I was impressed with the data base I was met by very friendly service people, treated with great respect and they did an excellent job on my service. I was impressed with the data base they had on my car and the thoroughness of their work. More

Disappointment My experience with Lodi Dodge was not pleasant. Upon my arrival for a scheduled recall(s) and oil change at 8:30am. I was was quoted $106.00; I questi My experience with Lodi Dodge was not pleasant. Upon my arrival for a scheduled recall(s) and oil change at 8:30am. I was was quoted $106.00; I questioned why it was that’s so high and mentioned that Tracy dodge never charged me more then $70.00 for an oil change, I was rudely told by the service advisor to take a seat and wait for the shuttle to take me back to my home. My question was never answered. I was told by the service advisor that it would only take half a day to complete the recsll(s) and oil change and that I would be contacted upon completion. However, I was not contacted by the service advisor in charge of my service for the day. I called the service advisor and was told that they were completing the first recall and that he would call me when it was ready to be picked up. Keep in mind that this was 12:00pm and so my car had been there for four hours and I was told by the advisor that it would take half a day. 3:00pm arrived and I was not contacted by the service advisor, so I decided to call and speak to him in regards to picking up my car. The service advisor informed me that the car was getting washed and it would be ready no later then 3:30pm. I arrived at the dealership at 4:40pm and I was told that my car was ready so I paid the $100.00 for the oil change and to no surprise as I walked outside to pick up my car it was not washed. I am very disappointed with Lodi Dodge, specifically, the service advisor who was rude, dishonest and continued to make false promises from the moment I spoke to him. I walked into the service department and asked to speak to the manager. Once I was able to meet with him he admitted that they dropped the ball, but the service advisor never took responsibility for his deseptive behavior. The service manager stated that the next oil change was going to be free. I was not seeking any free service, I was just seeking honest and respectful service from a dealership that I entrusted my car to be serviced with. More

Great place to get a car They are willing too work with you and they will have you in a car in no time and very friendly and great customer service They are willing too work with you and they will have you in a car in no time and very friendly and great customer service More

Mopar Vehicle Service Needed 1st oil change though Jeep was bought in Seattle but was in Lodi, CA at that time. Service at Lodi CDJR is excellent. Very friendly staff. Needed 1st oil change though Jeep was bought in Seattle but was in Lodi, CA at that time. Service at Lodi CDJR is excellent. Very friendly staff. More

incompetent service technicians needs improvement of services regarding customer care of customer vehicle, should be thorough in theiir work and clean up the vehicle where they worke needs improvement of services regarding customer care of customer vehicle, should be thorough in theiir work and clean up the vehicle where they worked footprints all iver the bumper of the vehicle, should clean up after their mess More

OUTSTANDING TEAM AT LODI CDJR This place is clean, professional, and out to make you happy and to leave satisfied. I just bout a new Jeep and the team that helped me was amazing !! This place is clean, professional, and out to make you happy and to leave satisfied. I just bout a new Jeep and the team that helped me was amazing !!! They have a returning customer for sure thank you all again!! More

Teamwork From the start to the finish was great people Donnie Terry and Daniel showed that they were doing everything to get me a great deal From the start to the finish was great people Donnie Terry and Daniel showed that they were doing everything to get me a great deal More

electrical problem on warranty Service was great, Raymond was very polite and helpful. Problem solved. I was satisfied with the service I received. Car was under warranty so no cost Service was great, Raymond was very polite and helpful. Problem solved. I was satisfied with the service I received. Car was under warranty so no cost. More