Lokey Kia

I usually have good things to say about Lokey Kia service (service for my 2012 Optima was great) but since I purchased a 2019 Kia Niro from them they’ve gone from 5 stars to 2. They’ve now had my car for 4 (service for my 2012 Optima was great) but since I purchased a 2019 Kia Niro from them they’ve gone from 5 stars to 2. They’ve now had my car for 4 days and getting someone to call me to let me know what’s going on with my vehicle has been extremely frustrating. I was finally able to speak with someone on day 2 who told me they only have two technicians that work on hybrids so they hadn’t done any diagnostics yet. He said it would most likely be a couple days and to call back if I didn’t hear from someone. Day 4 today and once again after several messages I still haven’t talked to anyone who can tell me what’s going on. I’m relying on a friend to get to work since they won’t give me a loaner until the car is diagnosed and they confirm it’s under warranty. Tomorrow is day 5 and if they still don’t call back after today’s messages I will amend to 1 star. More

The Service Department is the best customer service I have ever dealt with, which is why I continue to buy my vechicles at Lokey Kia. I'm never disappointed. Thank you. have ever dealt with, which is why I continue to buy my vechicles at Lokey Kia. I'm never disappointed. Thank you. More

Service department is the best I've ever used in 25 years of owning cars of owning cars More

The service department is always top notch! Easy to schedule and quick visits everytime! Richard is the best and makes sure you're well taken care of and are well informed about your vehicle! Easy to schedule and quick visits everytime! Richard is the best and makes sure you're well taken care of and are well informed about your vehicle! More

The service is excellent and the staff are very polite and accommodating. I highly recommend Lokey Kia. and accommodating. I highly recommend Lokey Kia. More

Paul and Parnell were great to work with! They know what they are doing, and they’re both very professional. They know what they are doing, and they’re both very professional. More

The service drive was cluttered, Cars blocking exit out of drive, techs have to back out instead of just pulling forward. Why do you have booker located in customer area? When my car was ready they said it of drive, techs have to back out instead of just pulling forward. Why do you have booker located in customer area? When my car was ready they said it was no charge. Question advisor and your records showed I bought car from your dealership. I did not. So advisor corrected issue, and I paid for my service. Dose this happen often??? More

Great waiting area, free coffe/donuts. Service personnel are super friendly and fast! Would recommend! Service personnel are super friendly and fast! Would recommend! More

The agent that we delt with Dan Murphy was awesome. He listened to the issues I had and resolved them all👍👍 He listened to the issues I had and resolved them all👍👍 More

Worked with Dan Murphy in the service department who resolved all my problems and issues after attempting to have them resolved by FRIENDLY KIA who's service department was more interested in selling me resolved all my problems and issues after attempting to have them resolved by FRIENDLY KIA who's service department was more interested in selling me a new car, More