Lokey Kia

I purchased a brand new vehicle in Sept. and there is already a recall on it. The last few times I called I have had to call back at least 3 times because I keep getting hung up on. The last and there is already a recall on it. The last few times I called I have had to call back at least 3 times because I keep getting hung up on. The last call went through and I waited for 45 minutes and no one ever answered the phone. I have also texted my salesperson and never received a response. I am very disappointed with tge poor customer service response. More

My first appt for recall had to be rescheduled because you were not prepared to perform service (my part was not ordered for the appt). This was annoying as I arrived early and took time off from work, an you were not prepared to perform service (my part was not ordered for the appt). This was annoying as I arrived early and took time off from work, and I feel like the part should have been there. My 2nd return appt the part was there and recall was performed pretty quickly and the staff were courteous More

It was easy to make an appointment at a convenient time, and the Service Center staff was both helpful and prompt. Great service experience. and the Service Center staff was both helpful and prompt. Great service experience. More

I came in to see the scratch & dent guy & had an appointment which the sales guy knew nothing about. Then I waited over 2 hours to be told by the detailer he was only instructed to work on the passe appointment which the sales guy knew nothing about. Then I waited over 2 hours to be told by the detailer he was only instructed to work on the passenger side when I came in for a small dent on drivers side. Wolf never told him to look at that & I was only told by him it would cost a lot to replace a panel but he never even took it to the body shop when I was expecting an estimate. So all they did was rub out some small scratches on passenger side & never even addressed the reason I came in not good!!!! More

Disappointed that there was no warning of upcoming needs. Such as tire rotation, even though I had ask. Now I need new tires, a battery and brakes. I have been for every service visit and not one mention of Such as tire rotation, even though I had ask. Now I need new tires, a battery and brakes. I have been for every service visit and not one mention of anything. More

David Woodman 4279 always greets us warmly. He always asks if we would like our car washed or if there was anything else he could help us with other than what I initially asked to have done. He He always asks if we would like our car washed or if there was anything else he could help us with other than what I initially asked to have done. He explains the findings well and is very personable. We have two Kias and feel very fortunate to have purchased them from this Kia dealership. We have done business with them since 2012 and have recommended them to many of our friends. More

I like the people at the Dealership. But service takes too long. Check engine light issue took 2 1/2 hours with an appointment. Also mechanics meeting during my time in the service bay But service takes too long. Check engine light issue took 2 1/2 hours with an appointment. Also mechanics meeting during my time in the service bay. Oil changes take almost 2 hours. You need a separate building just for oil changes. Also Financing person shouldn’t change tv channel to World Cup while you’re watching something. Then just walks away. More

Being a new resident of Florida I am happy being a customer of lokey kia. Excellent service. Very professional and speedy work. customer of lokey kia. Excellent service. Very professional and speedy work. More

Personable staff. Listen to customer explanations. Keep informed of services being rendered & any new developments. Explain we'll and advise costs & recommendations. H Listen to customer explanations. Keep informed of services being rendered & any new developments. Explain we'll and advise costs & recommendations. Have included work at no charge or help to reduce costs if incurred. So far impressed with dealership. More

Waiting area is pretty dirty and small. Couches always have food crumbs all over them and smells a little weird. Service staff is nice but manager is nice but seems arrogant. Couches always have food crumbs all over them and smells a little weird. Service staff is nice but manager is nice but seems arrogant. More