Lokey Kia

excellent service Had oil change and they offered to wash my car and when I got it back, I saw where they had vacuumed it also. Very informative on what my car needed s Had oil change and they offered to wash my car and when I got it back, I saw where they had vacuumed it also. Very informative on what my car needed so I can make another appointment for the 30000 mile check up. Also assisted me to get information when my daughter can renew her lease or buy another vehicle. More

Great employees Our Salesman was Tanoka Adams he was very honest and worked well with our concerns. We recommend his salesmanship to anyone. From the Sales department Our Salesman was Tanoka Adams he was very honest and worked well with our concerns. We recommend his salesmanship to anyone. From the Sales department "Tanoka Adams" to the parts department "Nick" along with the very dependable service of "Dave Woodman" including finance officer "Pernell Harrison" we find their courtesy and professional attitudes wanting us to share their helpful services. Thanks to all at Lokey KIA. Ed & Barbara More

So pleased with Lokey Service Center! I recently moved from NC to FL & needed to get my 2016 KIA Sorrento serviced. I was very happy with the service I received here - from scheduling the I recently moved from NC to FL & needed to get my 2016 KIA Sorrento serviced. I was very happy with the service I received here - from scheduling the appointment to the onsite experience! Their waiting area has comfortable chairs, TV and complimentary water, coffee and snacks. And my car was ready in the time they gave me. Tom Wilkins (Service Advisor) made sure what I requested was completed and they even washed my car! I will definitely be coming back to Lokey KIA! More

Oil change / vehicle check up Dropped off car. Everything was done in a few hours including car wash. They called me when it was ready , car was nice and clean Dropped off car. Everything was done in a few hours including car wash. They called me when it was ready , car was nice and clean More

Excellent Zach had taken day off so Dave helped me very cordial. I had granddaughter with me, Dave arranged for transport back to my house and transport back to Zach had taken day off so Dave helped me very cordial. I had granddaughter with me, Dave arranged for transport back to my house and transport back to dealership after service and recall. I was time crunch to pick up other granddaughter from school. Thank you . More

Service center great, detailing not so great. My oil change was fabulous, Kia even offers detailing my car after the oil change, added benefit to an already great product/company. Or so I thought My oil change was fabulous, Kia even offers detailing my car after the oil change, added benefit to an already great product/company. Or so I thought it was a benefit, I entered my car after the detailing was suppose to be completed only to find a small pile of garbage on my front passenger seat., Windows were left dirty, front dash dusty etc... as far as detailing I think they just sprayed my car with water everything else that should have been done was not. I know detailing was offered as a free service but come on let's put some pride in your work. For my original reason coming in for an oil change KIA did a great job cuff is to your maintenance department. More

Communication poor. Had to return twice Took my car in for a starter that was going bad. Left the car because they had to order the part and would have it ready the next day. No call the n Took my car in for a starter that was going bad. Left the car because they had to order the part and would have it ready the next day. No call the next day. I called each day to find out the status. My advisor never called me back. The secretary would go check, and would tell me the next day. I’d call in the afternoon the next day, same story. Still no call from the advisor. Finally after a week of this, I called and was told it was ready. They earlier said I needed a new tire and I said to go ahead and replace. I picked up my car, and as I was driving off, the low tire light came on for the replaced tire. Turned around and took it back. Evidently, the tire sensor on the new tire had gone bad. They replaced it and I came back the next day again to pick it up. Within 24 hours, the new tire sensor was saying the tire was low again. I took it back again. This time, the tire sensor was hitting on the wrong tire. I had a small nail in the rear tire, which they fixed for free. My initial advisor gets a “0” star. The two guys that helped with the tire were helpful and called each time to let me know what was happening and when the car was ready. More

Wait too long. I made an appointment, but had to wait 90 minutes before my car was ready, felt if you make an appointment the wait should not be that long. I made an appointment, but had to wait 90 minutes before my car was ready, felt if you make an appointment the wait should not be that long. More

Maintenance I was very satisfied with the service and quality of the work and employees I dealt with. I will be back for my maintenance needs for sure. I was very satisfied with the service and quality of the work and employees I dealt with. I will be back for my maintenance needs for sure. More

Routine service Fast service. No unnecessary sales pitch for unnecessary services. Appreciate that very much. Zachary in service is great and uber adorable. He deserv Fast service. No unnecessary sales pitch for unnecessary services. Appreciate that very much. Zachary in service is great and uber adorable. He deserves a raise. More