Lokey Kia - Service Center

The service advisor was fantastic and she did her best to get me in and out as quickly as possible. Give her a raise - she did her best to get me in and out as quickly as possible. get me in and out as quickly as possible. Give her a raise - she did her best to get me in and out as quickly as possible. More

Michael in the Service Department was great. Called me regularly to give me information and made the whole process easy. Rare class in service departments regularly to give me information and made the whole process easy. Rare class in service departments More

I was able to get my car serviced, although I did not have an appointment. I appreciated the communication with my Service Advisor (Tim) and the timeliness of the repairs. have an appointment. I appreciated the communication with my Service Advisor (Tim) and the timeliness of the repairs. More

Always awesome and very helpful in every department! I’m Always awesome and very helpful in every department! I’m a repeat customer and will continue to buy my cars through Robert Ahrens Thank you Always awesome and very helpful in every department! I’m a repeat customer and will continue to buy my cars through Robert Ahrens Thank you More

Service dept always seems to overbook appts. Oil change and tire rotation NEVER takes less than 90 minutes. Servixe is done well, just too long of a wait for the sercice being provided and tire rotation NEVER takes less than 90 minutes. Servixe is done well, just too long of a wait for the sercice being provided More

Very happy that Lokey Kia was able to fit me in for a last minute oil change. Icing on the cake that they washed and vacuumed the car! last minute oil change. Icing on the cake that they washed and vacuumed the car! More

Lokey has friendly associates who explain, in layman’s terms, what needs to be worked on, suggestions for items that will need to be worked on later, and the overall costs. terms, what needs to be worked on, suggestions for items that will need to be worked on later, and the overall costs. More

I just bought my car from you in May. I scheduled an appointment for the fuel item recall. My appointment was for 8 a.m. I got there about 7:45 a.m. and spoke with Juan Aviles. He said it would be ab appointment for the fuel item recall. My appointment was for 8 a.m. I got there about 7:45 a.m. and spoke with Juan Aviles. He said it would be about an hour. 8:30 a.m. I noticed my car had not moved. I went and asked him about it. He told me because of the power surge that it took 15 minutes for system to generate paperwork. He said no work could be done without the paperwork. I also had asked for a courtesy car wash. He assured me it would be soon. About 9:05 a.m., Juan came and told me my car was ready. He walked me to my car and I noticed it was not washed. I mentioned that to him. He said he figured I was in a hurry and didn't wash it. I asked for it to be washed and he said it would be a little longer. Both interactions with him up to this point were less than satisfactory. He didn't smile, nor greet me when I walked in the office. He acted like I was disturbing him. I told him it was my first time coming to the service area and I had just bought the car from you. Lots of opportunity for him to be cheerful and thank me for coming and maybe educate me on the service department......NOTHING! If that was me, I would have smiled at the client and welcomed them to the Lokey family and proceeded to educate them on what we do. NOTHING! The only favorable part of this experience, was a lady I went up to at her desk. I told her when I bought the car, they didn't have .59 cents that they owed to me. They said a check would be sent to me. I understand that .59 cents is not a lot of money. However, I thought if you guys do this all the time, it adds up to a lot of $$ in your pocket. It was the principle of getting my money back. She was very kind. Stepped away for a few minutes and came back and handed me .59 cents! That is why you got 2 stars. I would not recommend your service department nor your sales department. Your sales manager doesn't return calls. And Jermaine.....what a bunch of garbage he spews! He tells you he is not just about the sale and that he is there for service questions afterwards. WHAT A LIE! I had problems with information on the car and service questions. He never responded to my texts nor calls. I WILL NEVER REFER ANYONE TO HIM!!! I used Friendly Kia in the past and now I know why they carry that name. I am extremely disappointed in the way I have been treated so far. I don't imagine this will go anywhere nor any manager of the dealership call. After all, I am just a number and no one up to this point has shown any consideration nor respect for my or my business. More

I arrived before they had opened and was helped almost immediately, everyone was knowledgeable and friendly. The technician was also helpful explaining what he found and what he did. immediately, everyone was knowledgeable and friendly. The technician was also helpful explaining what he found and what he did. More