Lokey Kia - Service Center

Oil change appointment/service was smooth, but my ignition key ceased working shortly after bringing in. The ignition key gave me some resistance when leaving Lokey Kia & by next morning wouldn’t sta ignition key ceased working shortly after bringing in. The ignition key gave me some resistance when leaving Lokey Kia & by next morning wouldn’t start car however my spare key works & I need to bring my Soul back to have looked at next week when I return from a trip. More

They always treat me very nice whenever I go there mr. woodman always takes care of me and always courteous and walks me to my car and explains everything to me woodman always takes care of me and always courteous and walks me to my car and explains everything to me More

I’ve been coming to this dealership for over 3 years. I always ask for a car wash and NEVER receive one. & No one called to let me know my car was finished. I called two times and left a message. I finally always ask for a car wash and NEVER receive one. & No one called to let me know my car was finished. I called two times and left a message. I finally just went to pick it up after waiting over 2 hours with my ride. The guy helping me was really nice but I can’t remember his name. More

They are always busy but always courteous! They get me in and out in a reasonable time and I never usually make an appointment. Great customer service and out in a reasonable time and I never usually make an appointment. Great customer service More

Lack of communication with customer nobody including new servicemanger dont return call like he saids had my car in 8 days to find out they could not get warranty company exactly what was wrong with car servicemanger dont return call like he saids had my car in 8 days to find out they could not get warranty company exactly what was wrong with car More

I came in to get an oil change. I requested high mileage full synthetic oil and after waiting almost 2 hours, I was told that the car was ready. When I was quoted 40 dollars, I knew something was wrong beca full synthetic oil and after waiting almost 2 hours, I was told that the car was ready. When I was quoted 40 dollars, I knew something was wrong because I was originally quoted 52 plus tax when I called to make my appointment. When I asked my service advisor if they used high mileage full synthetic oil he said no, no one told him that that was what I wanted. Maybe it was my mistake to expect the person I told to relay my request. When I called in, I requested this and expected the person who took my call would pass this on to the service department. They did redo the oil change, but then I found out that they only used BLENDED synthetic. The service manager ok'd my oil change to be "on the house" but I still didn't get what I wanted. I even gave them a second chance to get it right and returned with my second car. This time I made sure the service advisor (who was different this time) knew what I wanted, but they still used blended and when they completed the oil change they told me the cost was 75 dollars! I have gotten my oil changed at Crown Kia for over 5 years and it never cost more than 50. So in conclusion, I would not recommend this service center for oil changes. I paid a high price to find out I need to go elsewhere. More

Outstanding service and professional staff. This dealership is always clean and service staff on top of things. Recommend this dealership to everyone looking for outstanding vehicles and service. dealership is always clean and service staff on top of things. Recommend this dealership to everyone looking for outstanding vehicles and service. More

Visit was fine. However, having a "minimum 25 word" Visit was fine. However, having a "minimum 25 word" requirement, is sort of ridiculous. I will no longer provide surveys. Having a survey is good, h Visit was fine. However, having a "minimum 25 word" requirement, is sort of ridiculous. I will no longer provide surveys. Having a survey is good, however, this requirement is not! More

They did a great job and got it all done in the time they told me it would be! Dave is great to work with! told me it would be! Dave is great to work with! More

I have been coming to this dealership for a few years and the service is good. The only thing that I don’t like is that the service advisors don’t last too long. the service is good. The only thing that I don’t like is that the service advisors don’t last too long. More