Lokey Kia - Service Center

Lucky Kia is always giving exceptional customer service, even during the pandemic. I feel safe and comfortable going there. The service department keeps you updated on your car. even during the pandemic. I feel safe and comfortable going there. The service department keeps you updated on your car. More

The service department at Lokey Kia is absolutely terrible. They are rude and very unprofessional. I have seen multiple customers walk out of there very upset about their service. They had my Kia for terrible. They are rude and very unprofessional. I have seen multiple customers walk out of there very upset about their service. They had my Kia for over a month and it still wasn’t ready when they called and told me to come pick it up. I will never take my Kia back to Lokey (unless I have to because of another one of their screw ups.) More

salesman was outstanding! what else do you need to see that the man is good !the rest that is needed. is not to anyone's benefit ,, Mike is good !! that the man is good !the rest that is needed. is not to anyone's benefit ,, Mike is good !! More

I have sent a review already but I can tell you that my sliding door is still having issues. They gave me a oil change which was fine Blattmann sliding door is still having issues. They gave me a oil change which was fine Blattmann More

The service department attentive working to find appointment that meets your needs. Once you arrive they are very friendly and expedite scheduled services very efficiently. appointment that meets your needs. Once you arrive they are very friendly and expedite scheduled services very efficiently. More

Now and the staff make me fell like I am their only customer. That’s why my family bought (2) cars from them. We will continue doing business with them and send them referrals too. customer. That’s why my family bought (2) cars from them. We will continue doing business with them and send them referrals too. More

I brought my car in for a re-tinting of the rear window. I was hoping to also get my free oil change immediately thereafter. Sterling the tint man delivered the car to Dave at Kia service. When I returned f I was hoping to also get my free oil change immediately thereafter. Sterling the tint man delivered the car to Dave at Kia service. When I returned from my long walk, my car was ready. That is service. More

I always appreciate the way David Woodman helps with getting the required service my Sorento and my Optima. I also like the detailed multi-point inspection report the stating of the items covered. Thank getting the required service my Sorento and my Optima. I also like the detailed multi-point inspection report the stating of the items covered. Thanks so much! More

The service department customer service lack customer value experience. Not very friendly. Rude. Had to wait 10 minutes for a service tech to get off the phone, looking right at me. The questions I was value experience. Not very friendly. Rude. Had to wait 10 minutes for a service tech to get off the phone, looking right at me. The questions I was asking seem like I was disrupting them. I received the worst customer service experience for a well known company. The sales department had better customer service skills because they want the sale. The service department seem to me like they hate their job's. For example, I'd asked the service tech how long I'll be waiting. He said it take 2 hours for each recall issue. If that's too long than we can reschedule. I've waited for a week and a half for this appointment. It's not my fault they book too many cars appointments. And was rude to me like I offended him for asking. I had no choice but to take my recall issue to Kia. I wish I was giving the opportunity to pick another company. Not sure if I would ever return back if the choice was up to me. Maybe Tampa kia would've better customer service than Clearwater. Not impressed. I have worked in retail for 10 year's and was a customer service manager but I decided for a different career path in the medical field. I'm only writing this review because of the worst customer service experience I've received for a car dealership. When I'd owned a Chevy car and the Chevrolet company had a recall. They had a courtesy service vehicle, that would drop you off home and pick you up. I had the best experience dealing with their recall issue so I've assumed that I was experienced the same customer service. Once this vehicle breaks down, I'll won't be purchasing another Kia vehicle. I quess if I had a BMW and took my recall issue there. If I was giving the choice of picking the car dealership. I know my experience would have been different at that kia dealership in Clearwater. I would not recommend that dealership in Clearwater to anyone unless they wanted bad customer service with the service department. More

Terrible service! I had a door latch recall and they wouldnt good will it because of the age and mileage of my kia!! What a disgrace....and they were rude. I have contacted consumer affairs and the NTS wouldnt good will it because of the age and mileage of my kia!! What a disgrace....and they were rude. I have contacted consumer affairs and the NTSB. More