Lokey Kia - Service Center

Not happy at all! Day one nothing found.Day 2 returned Not happy at all! Day one nothing found. Day 2 returned w/same issue. I was told the service would be $3000 due to 11 hours labor. Dave said he go Not happy at all! Day one nothing found. Day 2 returned w/same issue. I was told the service would be $3000 due to 11 hours labor. Dave said he got the price down to $2100 & labor would be 9.7 hours. I said I would pick up my car. When I came back I was told they got the price down to $875 & 1.5 hours labor. At this point I took the car some where else & saved $140. Very disappointed. Trying to get through to service was a nightmare. More

Dave works with me most of the time I bring my car in. He knows the vehicle and takes good care of it and is respectful of my time He knows the vehicle and takes good care of it and is respectful of my time More

Service was quick but thorough. Upon arrival it was explained that to keep everyone safe that employees would be wearing masks as well as customers. They also put a paper guard on my floor mat to keep explained that to keep everyone safe that employees would be wearing masks as well as customers. They also put a paper guard on my floor mat to keep my car clean as well as a plastic cover over the seat.They made sure to check all my fluids for me. And after my service everything that was completed was explained to me as well as what services I may want to consider completing to keep my vehicle in good running order. More

Can’t say enough great things about Lokey Kia! Bought 2 new Kias from this dealership & the purchasing experience was excellent! I bought a 2011 Sorento from Matt Melano & 2016 Sorento from Mike Murray.... new Kias from this dealership & the purchasing experience was excellent! I bought a 2011 Sorento from Matt Melano & 2016 Sorento from Mike Murray.... best excellent salesman who made the car buying experience enjoyable! The Service Department is the best I have ever came across in my many years of getting my vehicles serviced at numerous places. Very top notch, reliable & friendly! They always keep my. Vehicles in great shape! My Service Advisor is Dave Woodman & he is always friendly & goes out of his way to make sure I’m taken care of with my vehicles! More

Great technicians, great service!! I make all my car purchases from Lokey, and get my vehicles serviced there as well. They are the best!! All my children shop there also! purchases from Lokey, and get my vehicles serviced there as well. They are the best!! All my children shop there also! More

I was on vacation down in Clearwater and my check engine light came on. I called Lokey KIA service department and told me to bring the car the following day. They did an awesome job. Very friendly person light came on. I called Lokey KIA service department and told me to bring the car the following day. They did an awesome job. Very friendly personnel. They took care of my car and sent me on my way with More

The service was quick and the employees were nice. They offered me a complimentary car wash in which I accepted. They called when ny car was ready however car was not washed :( offered me a complimentary car wash in which I accepted. They called when ny car was ready however car was not washed :( More

The service department did a great job they did tell it would take an hour at first then when I talked to a person who wrote the work to be done he told me about 3 hours and advice me to come back another would take an hour at first then when I talked to a person who wrote the work to be done he told me about 3 hours and advice me to come back another day . I say no do the best you can aand they had in done in an hour and half plus did other warranty items. Great job, don’t underestimate your abilities. Thanks More

Didn't order the part I called and made an appointment for a recall and was told that there were 2 of them, ok. On the day of my appointment I was told that they had to ord I called and made an appointment for a recall and was told that there were 2 of them, ok. On the day of my appointment I was told that they had to order the part for the recall xxx? They would only be able to replace the defective hood latch and that the part for the fire hazard would have to be ordered and I would have to come back! Why did you set up my appointment without the part? Oh, the scheduling department has nothing to do with the service department, that is what the serviceman said. WHAT???Now I have to make another trip. Why would I even recommend you at all? This is not even fair customer service. More

Bad Review I had a 10:30 appt. for an oil change--I arrived a few minutes early and was told it would be 1 1/2 hour wait. What is the use of having an appt. if i I had a 10:30 appt. for an oil change--I arrived a few minutes early and was told it would be 1 1/2 hour wait. What is the use of having an appt. if it doesn't mean anything? An oil change shouldn't take over 20 minutes. Also, I was extremely uncomfortable sitting in the waiting room which has no social distancing and staff walking around with masks either dropped down below their mouths, or when speaking with someone they moved their mask below their mouth. I couldn't wait to get out of the place.. More