Lokey Kia - Service Center

Georgette is your best asset! This is my wife's car and I take care of the service part. That said, I happened to come across Georgette in your Service Department and I have found This is my wife's car and I take care of the service part. That said, I happened to come across Georgette in your Service Department and I have found her to be one of the best Reps you could ever ask for. She is top notch, makes me feel important and valued and always takes very good care of me, ensuring that all bases are covered with any issues and I could not be happier. You need to give this gal a raise...because she is highly deserving! Trust me, it's true! More

I brought my car in because it was turning off on me in the middle of driving even on major highways. I got it checked out and they claimed that nothing was wrong with my car. It is still happening so, it the middle of driving even on major highways. I got it checked out and they claimed that nothing was wrong with my car. It is still happening so, it does not make sense to me that something is not wrong. More

Great friendly staff and outstanding service. The staff takes care of me and checks if I need anything while I wait to have my Optima serviced. takes care of me and checks if I need anything while I wait to have my Optima serviced. More

I had the rotors for the brakes replaced. They checked to make sure that was the issue and fixed them within two hours. Very pleased. make sure that was the issue and fixed them within two hours. Very pleased. More

Beyond belief, at the young age of 58 and 5 weeks after Beyond belief, at the young age of 58 and 5 weeks after knee replacement, Georgette Halko and the team Beyond Blessed me. After I realized my car b Beyond belief, at the young age of 58 and 5 weeks after knee replacement, Georgette Halko and the team Beyond Blessed me. After I realized my car battery was not working when I was getting ready to drive again. A friend helped they dropped the car offend by 10 am I was called with the news my car was finished. The blessing came after that. Thank you again More

Was happy with my car repair, new tires, alignment and balance as I had to drive back to St.Augustine. Kia saved me in my move up to St. Auggie by keeping my car after servicing it upon my return two wee balance as I had to drive back to St.Augustine. Kia saved me in my move up to St. Auggie by keeping my car after servicing it upon my return two weeks later. Thanks for going the many extra miles for me! More

Always friendly, very helpful. Georgette kept me informed of the progress of my car and offered refreshments, even a ride if I needed it. Great experience! I do miss the carwash! informed of the progress of my car and offered refreshments, even a ride if I needed it. Great experience! I do miss the carwash! More

Very nice people and fast service Dealership is in a great location for us, the people are nice and service is fast. Not much more to say, we let our friends know they should try the Dealership is in a great location for us, the people are nice and service is fast. Not much more to say, we let our friends know they should try the Kia Soul when ready for their next car. More

Continually unable to help with seat issues. Told me on this visit it was a characteristic of the car when it just started having this issue. It is super frustrating. My representative was super nice but I this visit it was a characteristic of the car when it just started having this issue. It is super frustrating. My representative was super nice but I just want my seat to stop having issues. Harrison is so nice and I love having him as my representative. More

I rely on the Service Dept. at Lokey Kia. I believe that they do their best based on their knowledge base, their experience and their use of Kia resources. On Jan. 27, 2020, I brought my car in for a repeat they do their best based on their knowledge base, their experience and their use of Kia resources. On Jan. 27, 2020, I brought my car in for a repeat eval. of previously reported oil consumption of > a qt. per 1000 mi. Originally the replacement of the PCV valve ($72.45) was supposed to fix the problem. It didn’t. Our 2012 Sorento with approx’ly 86,000 and the same 2.4L GDI motor didn’t use oil as our Optima does. I’d like this issue resolved. The other two issues,, minor in nature, were handled. In addition, previous issues which involved a noise that occurred every time my car was started, and driven and reached a steady speed, were related to a torn rear engine mount on 7/29/19 and on 8/19/19 to a drive belt tensioner which was replaced under warranty. I was told if that if noise continued , it could be due to a loose muffler. The noise continued. On 1/27/2020, lead technician, Adam Donoho who worked on my car that day took a test drive w me around the block and determined that the noise was related to the high pressure fuel pump which apparently is normal. This survey asks me if I would recommend Lokey Kia service center. That’s difficult to answer with a simple yes or no. The service scheduler/coordinator, Harrison is great to work with... no complaints there but it’s taken a few return trips to resolve the noise issue and the oil consumption issue is still unresolved and pertains to the techs. Since there is no “grey area” answer such as “possibly” or “with reservation”, I’d have to say No for now. More