Lokey Kia - Service Center

The service department has terrible customer service! I walked in and they didn’t greet or even acknowledge me until they were done with their personal conversation. I was told on the phone when I made t I walked in and they didn’t greet or even acknowledge me until they were done with their personal conversation. I was told on the phone when I made the appt that the courtesy ride could get me home if I lived within 15 miles. When I got to the dealership to leave my car with no ride arranged and a plan for the courtesy ride to take me home, I was told that it was only within 10 miles and there was nothing they could do about it. He also said to me, I don’t know why you were told that but at this time in the day they won’t give you a ride, maybe if it was earlier. No apology or even acting like he cared. I ended up having to get rid of my Kia within a couple days of bringing it in for service, I didn’t want to put anymore money into fixing that car, it’s been a nightmare. But because of the issues with the car and the rude service department I refused to buy a Kia and don’t ever plan to buy another one again. More

I have waited over a month and a half since my 60,000 mile service in which your service department messed up and fluids ended up in my taillights! June 18th and STILL not completely resolved. Gone in a mile service in which your service department messed up and fluids ended up in my taillights! June 18th and STILL not completely resolved. Gone in a total of 4 times for this car and absolutely ridiculous I have this issue still. And, no surprise, fluid is back in my taillight since your department and shipping department can’t package a box right for my taillight parts. Still waiting for a phone call for the new parts to come so the job can be finished but, definitely, will not hold my breath. Worst experience I have had at any dealership so bravo. East Florida, South Dakota, Arizona, North Carolina….even Tampa Kia service….not ONE issue like this so, once again, bravo. More

I always get great service at Lokey Kia. Everyone is so helpful and friendly thanks Everyone is so helpful and friendly thanks More

Fantastic customer service and care! Never have any issues at this location. Always friendly and offer shuttle if needed. Never have any issues at this location. Always friendly and offer shuttle if needed. More

Everyone was so friendly! I was taken care of promptly by Dan. He was very knowledgeable and professional. I will definitely be returning in the future! I was taken care of promptly by Dan. He was very knowledgeable and professional. I will definitely be returning in the future! More

The staff if very helpful and eager to help with any questions. Great service every time I visit. questions. Great service every time I visit. More

Dave was the best and got it all done in a timely manor. Thank you Thank you More

Great Service, very helpful and got my car done immediately. Also detailed my car as well. immediately. Also detailed my car as well. More

Great place they took very good care of us and our salesman was the best salesman was the best More

I had appointment on 7/22/2022 at 11:30am and the service department could not look at my car until the next day. My car finally got in for service around 1:00pm. I was told they had several big jobs come in department could not look at my car until the next day. My car finally got in for service around 1:00pm. I was told they had several big jobs come in and that is why it was not looked at. I am very upset with the quality of the KIA sorento and the service dept. I will be looking for another vehicle and I will not ever get another KIA. I will tell everyone I meet who is looking for a vehicle to stay away from KIA. More