Lombard Ford

Salesperson made the difference Buying a car is a necessary evil - its an expensive investment and the value drops immediately. SOOOOO its the salesperson that can turn the experienc Buying a car is a necessary evil - its an expensive investment and the value drops immediately. SOOOOO its the salesperson that can turn the experience into a good one. Corinne Markey was that person for me. More

2012 Mustang GT I bought a used 2012 Mustang GT/CS from Steve Weir at Lombard Ford. My family has purchased several cars there over the years, but this was my first I bought a used 2012 Mustang GT/CS from Steve Weir at Lombard Ford. My family has purchased several cars there over the years, but this was my first experience. Steve's communication was excellent! Very quick to respond and clear. A pleasure to work with. The Finance Manager Michael Mans was great as well. Very professional and worked to get me a very competitive finance package. Not at all pushy, nor did he try to push me into any extras. He simply explained ALL the options. not just the ones that best suited the Dealership, and let me choose for myself. All in all a very pleasureable buying experience. Jonathan Gagnon More

Great service Buying a new car is both exciting and stressful. Mark Jones allowed me to focus more on the exciting part and less on the stressful part. I also appre Buying a new car is both exciting and stressful. Mark Jones allowed me to focus more on the exciting part and less on the stressful part. I also appreciated the fact that he didn't try to pressure me into options or features that I really did not want. I am quite satisfied with the car I selected and most appreciative of Mark's efforts to make that happen. More

My New 2015 Escape Great team of people to work with. Best car buying experience of my life. Did not try to sell me what I did not need. Great team of people to work with. Best car buying experience of my life. Did not try to sell me what I did not need. More

Thank you Jessica, for turning the negative issues around. Overall service here was okay, but I must say customer service and the owners desire to work with me on some difficult issues turned my opini around. Overall service here was okay, but I must say customer service and the owners desire to work with me on some difficult issues turned my opinion of this dealership around. More

I currently am driving a vehicle outside the Ford product line, but had noticed the sign posted on the sign of Lombard's building claiming "We service any vehicle, any make, any time", and had read quite a f line, but had noticed the sign posted on the sign of Lombard's building claiming "We service any vehicle, any make, any time", and had read quite a few very positive reviews about Lombard that I figured I'd give them a shot on repairs of my vehicle... some that were outside the norm. I was BEYOND impressed with the professionalism and courtesy of EVERYONE involved. I thank Jessica, Larry, and Betsy, for going over and beyond for me... and for tolerating my incessant questions. I also than my tech Brian, who came out personally, to discuss an issue with my vehicle of which I was unaware, and to his suggestion as to replacement. He was SO honest, he even stated, "It can probably wait, but not for long". I took his advice and gave permission for the part to be replaced... and he even stepped up and suggested a discount to the Service Manager Jessica! Name me ONE other Service Department at ANY dealer who'd do that??? I'm currently in the market for another vehicle, and have wanted a Ford for a while. Considering the Lombard Service Department has impressed me so well, I look forward to seeing just how impressive their Sales Department is! Thanks again to Jessica, Larry, Betsy, and Brian for FAR exceeding my expectations. You've gained a loyal Lombard customer!!! More

This week has been a whirlwind! Went to look and test drive a car on Tuesday morning with my father. Ed took such great care of us, researching and looking for exactly what we wanted. Went back home to drive a car on Tuesday morning with my father. Ed took such great care of us, researching and looking for exactly what we wanted. Went back home to explain and talk to my boyfriend about our options. My father then went back and forth between my boyfriend and owner Rob Lombard and it came to be that on Thursday we would go "test drive" and "look" at the car. Needless to say it was love at first sight with the car...when my father asked the question "how soon can they have the car" Mr. Lombard looked at the clock and said "You can be on the road, driving the car in an hour or so by 7:00." We were in shock! To say that Lombard Ford took care of us is an understatement. They went above and beyond (even making a racing helmet!) an inside joke which was awesome! Mr. Lombard even took the time, 45 minutes to explain every single feature of the car! We are ecstatic and I am personally excited because now there is finally a FORD back in our Savelle Ford Family. Thank you so much for everything! This has truly been a dream come true this week! More