Lombard Ford

Lombard Ford responded

Thank you so very much for the kind words. Our service team tries their best every day to satisfy our customer’s needs. We all appreciate the trust you have so graciously given to us to service your vehicle. Have a wonderful day! Rob Lombard President Lombard Ford

Lombard Ford responded

Thank you so much for the kind words. We have been selling the Ford Extended Service Plans, now called (Ford Protect) since 2002. Jack and his team do their best to help our customers across the country to give competitive pricing and directions to the best plans that fit our customer’s specific needs. Have a wonderful day!

Lombard Ford responded

Thank you so much for all the kind words. Treating our customers like we are around our close family is relaxing for our customers and us too! People can tell if people are acting or are just genuinely good people. Car Dealership can be intimating and people shouldn’t feel like they need to have their guard up. It is easy when we are just ourselves and have good people like yourselves to help any way we can. We appreciate the trust that you have given to us. Have a wonderful balance of your day! Rob Lombard

Lombard Ford responded

Hello; Thank you for taking the time to leave a review. As great as it is to earn 5 stars, it is more important to hear our customer concerns so we can learn and grow from mistakes. Mistakes that can and do happen. We sincerely apologize for the inconvenience regarding your vehicle recalls. Only certified technicians are allowed to perform these recalls, and our shop was shorthanded the day of your appointment as one of our Certified Technician was at Ford School last week which added to slowing down our work process, We performed the maintenance on your vehicle and unfortunately did not have the time or the manpower to perform the recalls. We also failed to notify you of the vehicle status, and recall condition, which is unacceptable. We would like to offer to complete these recalls and provide you with a loaner vehicle while they are finished. We would also like to offer you your next vehicle Oil Change for free. That can be your Bronco or another vehicle you own. Again, we thank you for notifying us about your concerns and your poor service experience. We strive to provide the best customer service, and this time we failed to do so. We hope to continue your relationship with Lombard Ford and allow us to complete your recalls. We will make sure that we have at least one off our Certified Technicians available to perform the two recalls your Bronco needs. You have my sincerest apology for falling short. Rob Lombard President Lombard Ford.

Lombard Ford responded

Hello, Thankfully the computer update worked! I will keep my fingers crossed as well that your issue does not come back!! We appreciate the trust you have in our service team! Have a great evening. Rob Lombard

CHBLOW responded

I completely understand, Rob. I imagine there are often extenuating circumstances behind a less than optimal review. We're all human. I can, however, only rate performance from my personal perspective in real time. If the goal of asking me for a review after every service is for honest feedback, be assured you'll get it. I honestly believe 4 out of 5 stars was fair, so stand by it.

Lombard Ford responded

Hello, I agree completely with your rating .of a 4 in this situation. Thank you. Have a great balance of your Holiday weekend. Rob Lombard

Lombard Ford responded

Thank you for the kind words. Emma is very knowledgeable of the ESP’s and always willing to help and answer questions. We appreciate the trust you have given us to assist you. Have a great day! Rob Lombard President Lombard Ford Inc

Lombard Ford responded

Thankyou for the kind words. We are not just price competitive, we assist our Extended Service Pan customers before, during and after the sale. Several of our competitors do not spend the time with their internet customer as we do. We pioneered selling the Ford Product online in 2002 and are proud that our customers return to us time and again. I appreciate the trust you have given to us to assist you! Have a wonderful weekend! Rob Lombard Lombard Ford Inc.

Lombard Ford responded

Thank you for the kind words. Our service team does their best daily to help our customers. We all appreciated the trust you have given us to service your vehicle. Have a wonderful day. Rob Lombard President Lombard Ford Inc.

Lombard Ford responded

My service manager Tim, reached out to you yesterday August 14th. The reason why the loaner vehicle was not available to you was that you did not come in the initial day of your appointment. Loaner vehicles are normally used for customers who have a Ford Warranty issue with their Warranty is still active or customers who purchased a Ford Protect Extended Service Contracts that are still active. The service department made an exception to give you a free loaner vehicle at the time and date of your appointment. We only have five loaner vehicles available. They are constantly out with customers or scheduled to go out to a customer. We scheduled service for your vehicle to replace two electronic components for the issue with your media system that controls you phone plus other items, and anticipated you would only have our loaner for that day. The loaner was scheduled to go to another customer the next day. The items we replaced have nothing to do with your vehicle’s battery. If your battery is 6 years old, it has lasted more than most batteries that age. The electronic components we replace come from Ford are mostly remanufactured items. As with many electrical components those remanufactured components come with a specific warranty from Ford and if they fail, Ford covers those items for a specific time after the repair was completed. If you are still experiencing an issue with you screen for your media system, we will need set up and appointment to see if those components we installed are functioning properly. We will arrange a day and time for a loaner as we did before as a good will gesture. Keep in mind if you miss that appointment a loaner vehicle may not be available the following day and your appointment will need to be rescheduled when we have a loaner available. Please contact the service department to schedule another day for us to assess the current issue with your media system. Thank you. Rob Lombard President Lombard Ford Inc.