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Lombard Ford
Barkhamsted, CT
1,171 Reviews
Lombard Ford Inc has proudly been in business since 1982. Lombard Ford enjoys a A+ score from the Better Business Bureau. We are well known for selling more Used Ford Mustangs than any dealer in the North East. 99% of our inventory is Ford Certified Pre Owned, selling more Certified Pre Owned vehicles than any dealer in our Dealer Zone.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 AM
Tuesday 7:30 AM - 5:00 AM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 AM
Tuesday 7:30 AM - 5:00 AM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 1,171 reviews
September 30, 2021
My ABS modular went bad.you quoted me $1,700 to remove and replace. This price is 5 times higher that my best friend had his done for at another Ford dealer. I m having it done for $400.00. I’ll never com and replace. This price is 5 times higher that my best friend had his done for at another Ford dealer. I m having it done for $400.00. I’ll never come back to your dealership. More
by zaniemba
Verified CustomerEmployees Worked With
September 21, 2021
I'm very pleased with everyone in the service dept. My only problem is that I can't seem to get my a/c fixed once and for all. I believe it has cost me close to $2,000 already and now I'm told I need anot only problem is that I can't seem to get my a/c fixed once and for all. I believe it has cost me close to $2,000 already and now I'm told I need another $880 worth of parts & labor. I am retired and living on S.S. and can 't afford these costs anymore, so I will have to leave my a/c in a semi-working state for the time being. I do thank the service dept. and especially Drew Paris who goes above and beyond to help me out every time I come in. Polly is also very helpful and a pleasure to deal with. John may be the newest member of the service dept, but he is very capable and an asset to the dept. More
by jab7447
September 21, 2021
Emma has always done a terrific job getting me Ford warranties at the best price! warranties at the best price! More
by Jsayj123
Employees Worked With
September 18, 2021
2 hours for an oil change. Charged me $4.95 for windshield washer fluid when it was full when I got there. windshield washer fluid when it was full when I got there. More
by DHK3
Employees Worked With
September 17, 2021
Ford delayed the part for months but Lombard did the work quickly as soon as they got it. Thanks! quickly as soon as they got it. Thanks! More
by EAASH
Employees Worked With
September 10, 2021
I didn't purchased my car at Lombard Ford, I did purchase my first extended warranty from Jack @ Lombard Ford in 2016 for my 2015 Ford Taurus Limited. The price for the warranty was unbelievable, compared my first extended warranty from Jack @ Lombard Ford in 2016 for my 2015 Ford Taurus Limited. The price for the warranty was unbelievable, compared to what the dealer wanted from whom I purchased my car. When I asked Jack how they could sell me a warranty for that price, his response was "they sell in bulk." I told my husband, daughter and son about Lombard Ford warranties, they all purchased theirs there. This week I purchased my second extended warranty from Lombard Ford for my car with Emma, she answered all my questions. Emma was very knowledgeable and pleasant to chat with. I will continue to recommend people to Lombard Ford Just an FYI they do sell accessories also, prices are very good. Thanks Emma and Jack, it's always a pleasure doing business with you both. More
by DJ
Employees Worked With
August 24, 2021
My 2016 F150 died at the gas station. I had it towed into the dealer. Service advisor told me he was pretty sure he could get me in on Friday afternoon. After repeated follow ups he called me the following T the dealer. Service advisor told me he was pretty sure he could get me in on Friday afternoon. After repeated follow ups he called me the following Tuesday afternoon to say it needed a new starter. He couldn't tell me when he could get it because of the parts shortage. Truck was done on Wednesday for $500+ for a new starter. Then he told me it needed a brake job because the brake fluid was low. (Same dealer had recently replaced the master cylinder on a recall, if it was low it was because they failed to fill it.) I inspected the brake pads when I got the truck back, they are fine. 1. If you can't get to it right away it would be nice if you could be honest so I could make other plans. 2. 89,000 miles on a starter is pretty poor for modern cars. My Mazda6 has 210,000 miles and the original starter. 3. Starters at local auto parts stores are $70 to $80. 4. I can't say if the service advisor was being dishonest about the brakes, low brake fluid can be a sign that the pads are getting thin, but considering they had serviced it recently this leaves them in a bad light. More
by MLAMBERT02
Employees Worked With
Service advisor is not listed
August 20, 2021
Good people, Good service ,quick ,car was ready when I was told it would be, friendly sales people, And I will be going back again was told it would be, friendly sales people, And I will be going back again More
by EDWADOWSKI
