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Lombard Ford
Barkhamsted, CT
1,166 Reviews
Lombard Ford Inc has proudly been in business since 1982. Lombard Ford enjoys a A+ score from the Better Business Bureau. We are well known for selling more Used Ford Mustangs than any dealer in the North East. 99% of our inventory is Ford Certified Pre Owned, selling more Certified Pre Owned vehicles than any dealer in our Dealer Zone.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 AM
Tuesday 7:30 AM - 5:00 AM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 AM
Tuesday 7:30 AM - 5:00 AM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 1,166 reviews
September 25, 2018
Good customer service Very helpful. Cares about the customer, went out of her way to make sure I received a refund for work I had already paid for when Ford came out with Very helpful. Cares about the customer, went out of her way to make sure I received a refund for work I had already paid for when Ford came out with a notice they would now cover that repair. More
by Kstevenson787
Employees Worked With
Betsy Koenig
September 13, 2018
Great Service from Betsy Had great service. They got my Ford Explorer in and out in a timely manner. I would recommend the service department. Nice Experience with sales and s Had great service. They got my Ford Explorer in and out in a timely manner. I would recommend the service department. Nice Experience with sales and service. More
by Sam
Employees Worked With
Betsy Koenig
September 13, 2018
Purchased an SUV Daniel was very informative about the vehicle I was looking at. He knew all aspects of it. We took a test drive as he was highlighting some of the f Daniel was very informative about the vehicle I was looking at. He knew all aspects of it. We took a test drive as he was highlighting some of the features the SUV had. The car was in excellent shape and the price was great. There was no pressure to buy. It was a certified car so everything was checked very carefully. What I liked about this dealership is the after service once the the car is sold. They gave me a free oil change . They really care about the satisfaction of the customer. More
by Deb Russo
Employees Worked With
Daniel LoRusso
September 12, 2018
Great experience at purchase and throughout. I have been dealing with Emma for approximately 5 years purchasing an ESP Premium warranty and then a ESP Extra care warranty. I have relied on her fo I have been dealing with Emma for approximately 5 years purchasing an ESP Premium warranty and then a ESP Extra care warranty. I have relied on her for her knowledge during the purchase and her expertise and follow through after purchase. It is so rare for someone to have the same level of commitment after purchase and I can't say enough about how Emma handles things. Emma is not only professional and knowledgeable but always pleasant and easy to deal with. When she tells you she will take care of something, you can bet it is taken care of. I would and have highly recommended Lombard Ford for all needs especially the ESP warranty and Emma specifically. More
by kjb259
Employees Worked With
September 12, 2018
Best service center around Betsy is a true professional who always takes care of me and my truck quickly and efficiently. Everyone is always upfront and honest which is rare in Betsy is a true professional who always takes care of me and my truck quickly and efficiently. Everyone is always upfront and honest which is rare in any service center and I’m treated with respect. I drive an hour to Lombard even though there are plenty of Ford locations near me because I feel at home there. More
by Juls78
Employees Worked With
Betsy Koenig
September 10, 2018
Great dealer ship. High quality work man ship. I drive past my local dealer ship to go here. This is my second Explorer from this dealer ship. I am always treated as if I am family. From the sales I drive past my local dealer ship to go here. This is my second Explorer from this dealer ship. I am always treated as if I am family. From the sales department to the great service staff. I will always go here, even if is 15 miles out of my way! More
by Denjal
Employees Worked With
Betsy Koenig, Steve Knox
September 08, 2018
My New Ford F 150 Outstanding experience with the review, inspection, comparison, test drive and purchase of our New Ford F 150...... Mark the salesman provided his exp Outstanding experience with the review, inspection, comparison, test drive and purchase of our New Ford F 150...... Mark the salesman provided his expertise and knowledge of Ford Trucks in a detailed and relaxed atmosphere. Master Ford Technician Dan offered his technical insight, experience, and advice on the many specific mechanical questions I had regarding the various 2018 F 150 models. And additional thanks to Darryl, Ed, and Mike and Henry for their involvement in the process......... Job Well Done Guys ! More
by Our New Ford F150
Employees Worked With
Other Employees :
Dan Wilcox, Mike Mann, Henry Tharau, Mark Jones
September 07, 2018
Excellent customer service w/ purchase of Ford ESP plan This is my second time purchasing a Ford ESP plan w/ Lombard and several of my friends have purchased also. EXCELLENT customer service. Emma was quick This is my second time purchasing a Ford ESP plan w/ Lombard and several of my friends have purchased also. EXCELLENT customer service. Emma was quick, polite and very efficient. She answered all my questions and provided quick responses. Definitely my first call for Ford warranty and I always recommend to my friends.. Thanks More
by JJSCO
Employees Worked With
September 06, 2018
Truck service Happy with the service and quality of work at Lombard Ford. Betsy especially makes the experience that much better. She is always pleasant and profes Happy with the service and quality of work at Lombard Ford. Betsy especially makes the experience that much better. She is always pleasant and professional. More
by Thom
Employees Worked With
Betsy Koenig
September 05, 2018
Purchase of Ford ESP plan I can't say how much of a pleasure it is to work with an outfit that treats customers with respect and transparency, especially when the purchase is o I can't say how much of a pleasure it is to work with an outfit that treats customers with respect and transparency, especially when the purchase is one generally handled by the "Finance Manager" at your local dealer. Web site offered every possible pricing and deductible combination for my 2008 Ford F-150. I placed on line order, transaction processed within a few hours. I got a form email confirming the purchase. I replied to it (imagine, a working reply-to address!) asking for a PDF of the contract as I am on-the-road right now. Within the hour I had it. I wish I lived nearer, I'd even venture to buy a new truck from these guys. The one and only reason I am keeping mine on the road at this point is my total distaste for the purchase process. If Lombard Ford is as good in car sales as they are on this extended warranty stuff and I lived anywhere nearby I'd be driving a new truck. More
by buybeach
Employees Worked With
