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Lombard Ford
Barkhamsted, CT
1,192 Reviews
Lombard Ford Inc has proudly been in business since 1982. Lombard Ford enjoys a A+ score from the Better Business Bureau. We are well known for selling more Used Ford Mustangs than any dealer in the North East. 99% of our inventory is Ford Certified Pre Owned, selling more Certified Pre Owned vehicles than any dealer in our Dealer Zone.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 AM
Tuesday 7:30 AM - 5:00 AM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 AM
Tuesday 7:30 AM - 5:00 AM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 1,192 reviews
November 12, 2018
Ford ESP purchase Emma was very prompt, courteous and informative during the process of buying an extended service plan for our new Ford. This is the second Ford ESP I’ Emma was very prompt, courteous and informative during the process of buying an extended service plan for our new Ford. This is the second Ford ESP I’ve bought from Lombard Ford and will buy another from them for my next Ford vehicle. A+ More
by Jon C
Employees Worked With
November 05, 2018
2017 MUSTANG GT I'm 53 years old and have been buying new cars since age 21. In all those years I've never had such a pleasant experience. So glad I found this dealer I'm 53 years old and have been buying new cars since age 21. In all those years I've never had such a pleasant experience. So glad I found this dealership. Barbara dew help me with all my questions / photos on line and always emailed me right back. My salesman Dan Lorusso knew the answer to every question I had about the car, and is one of the nicest, most upbeat people I've met in a while. I will be buying my next car from them, well worth the hour and a half drive from New York More
by vinny2127
Employees Worked With
Daniel LoRusso, Barbara Dew
November 02, 2018
Purchase of ESP from Ford I received an email from Lombard Ford after looking at the Ford ESP online. I called to get some additional information and got to speak to Emma. Sh I received an email from Lombard Ford after looking at the Ford ESP online. I called to get some additional information and got to speak to Emma. She was really helpful so when i decided to purchase the plan I opted to go through Lombard Ford and Emma. She was very courteous, helpful and knowledgeable. More
by Jen M
Employees Worked With
November 01, 2018
Awesome communication Not knowing a lot about car lingo and how stuff works, she sat down and explained it in a simpler, non technical way so I knew that needed to be fixed Not knowing a lot about car lingo and how stuff works, she sat down and explained it in a simpler, non technical way so I knew that needed to be fixed. THANKS SO MUCH. I knew my car was in good hands. More
by J9j
Employees Worked With
Betsy Koenig
October 28, 2018
Honest The service department at Lombard Ford is always honest. They never do any work that isn't required and always check to ensure you are in agreement w The service department at Lombard Ford is always honest. They never do any work that isn't required and always check to ensure you are in agreement with needs to be done and the price. They make you feel like a friend. More
by Marylou
Employees Worked With
Betsy Koenig
October 26, 2018
Above and Beyond! Having scheduled service on my F150 Betsy Koenig took over and made my day!! Betsy had me set up with a loaner, and when i showed up with only "old" Having scheduled service on my F150 Betsy Koenig took over and made my day!! Betsy had me set up with a loaner, and when i showed up with only "old" insurance cards I thought the day was lost - but Betsy didn't! When the insurance company failed to help Betsy jumped on line, established an account in my name, printed new insurance cards, and saved the day!! Then gave me a tutorial in a new Ford Escape that would rival any veteran car salesman's efforts, and sent me on my way! Wait! Not done yet! The truck had some scratches on the side panels, and Betsy enlisted Mike in the body shop! Mike worked his magic, and when I picked the truck up the next morning it was beautiful! Thant's the second example of "the extra mile" Lombard Ford offers. Thank you Betsy Koenig, Mike, Steve, and Mr. Rob Lombard!!! Yank Rowan, Watertown, Ct. More
by yank
Employees Worked With
And Mike - Thank you for a fantastic truck Mike!!, Betsy Koenig, Daniel LoRusso, Steve Knox
October 24, 2018
Emma from Ford esp program Emma was awesome! I only dealt with purchasing an esp program. But unlike every other dealer she took the time to explain things and their after purch Emma was awesome! I only dealt with purchasing an esp program. But unlike every other dealer she took the time to explain things and their after purchase support has been great. Thank you! More
by Vinson581
Employees Worked With
October 22, 2018
Ford ESP Emma was great to deal with. I live in California, but found the best informed person with Emma to answer all my questions about the plan and it’s cov Emma was great to deal with. I live in California, but found the best informed person with Emma to answer all my questions about the plan and it’s coverage. Friendly, very well informed and professional in completing my application. More
by Focusstesp
Employees Worked With
October 20, 2018
Best of the best This is a place you can trust. I drive past 3 other ford dealers way out of my way to come here. Not once have i ever question the sevice that I have This is a place you can trust. I drive past 3 other ford dealers way out of my way to come here. Not once have i ever question the sevice that I have done. Betsy I one of the best she always make me feel like i am part of the Ford team. Thanks again for the friendly and professional service Ken B. More
by Bigken
Employees Worked With
Betsy Koenig
October 20, 2018
Professional easy experience Having my 2014 fusion serviced at Lombard Ford is always a pleasent experience. Working in a service business my whole career I value quality work p Having my 2014 fusion serviced at Lombard Ford is always a pleasent experience. Working in a service business my whole career I value quality work performed on my vehicle by the technitions at Lombard. I enjoy dealing with Betsy who is always friendly and keeps me informed of the needs of my fusion. Her knowledge and attention to my needs and of coarse her smile makes every visit a pleasure. Over all I would recommend Lombard for your service need. More
by Mike2014
Employees Worked With
Mark Jones, Betsy Koenig
