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434 Reviews of Lombard Ford - Service Center
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April 06, 2017
great service, Larry Wright great experience, on schedule for work to be done,good communication with service person Larry Wright,He demonstrated honesty,and a concern to help me great experience, on schedule for work to be done,good communication with service person Larry Wright,He demonstrated honesty,and a concern to help me with my needs. More
by carguymarcia
Employees Worked With
Larry Wright
Helpful April 04, 2017
Mustang Recall Great Service provided even though I did not purchase my Mustang from Lombard Ford. I will return if I need service again! Thank You Larry and the Tec Great Service provided even though I did not purchase my Mustang from Lombard Ford. I will return if I need service again! Thank You Larry and the Technician! More
by Mandylynn1133
Employees Worked With
Larry Wright
April 04, 2017
Outstanding service as always I needed to get my F150 serviced quickly, Larry at Lombard was able to get me in and had the truck all set within a day. It's always been a pleasure I needed to get my F150 serviced quickly, Larry at Lombard was able to get me in and had the truck all set within a day. It's always been a pleasure dealing with the service team at Lombard. Thanks for all the help Larry and Lombard service team, outstanding as always. More
by RDF150
Employees Worked With
Larry Wright
March 24, 2017
Quick Response and repair After leasing a new Ford van It began to make loud grinding noises in the front end . Larry Wright and the service department quickly and accurately After leasing a new Ford van It began to make loud grinding noises in the front end . Larry Wright and the service department quickly and accurately diagnosed the problem. We use the van on a daily basis and greatly appreciated the quick repair service More
by Thomas Stanton
Employees Worked With
Larry Wright
March 13, 2017
Emergency repair Larry wright should be recognized for his prompt service and friendly manner. I had one of my work vehicles needing a new tire asap so my folks would Larry wright should be recognized for his prompt service and friendly manner. I had one of my work vehicles needing a new tire asap so my folks would be able to make it home before a blizzard came.. Larry went out of his way to insure we were back on the road the same day.. It has always been a true pleasure working with him over the years.. More
by Slthompson17
Employees Worked With
Larry Wright
March 09, 2017
Poor service advisor Made an appointment for the works oil change also told Betsy the sync system stopped recognizing the phone text option and that the transmission was s Made an appointment for the works oil change also told Betsy the sync system stopped recognizing the phone text option and that the transmission was shifting oddly an the car lacked take off power sometimes Appointment was made for 3:30 pm Works oil change was completed Then Betsy stated they didn't have enough time to atempt to fix the Sync system As a service advisor she should of thought before hand how much time was needed When I asked about the transmission shifting and lack of power Betsy said you never told me about that problem when I insisted and pressed her that I did tell her about it she then stated oh now l remember and further stated I don't walk on water you know. she tried to belittle me with the statement and tried to infer i was annoying her by questioning her she continued to not take ownership it was her fault she was at fault all she kept talking about was being pregnant More
by Focus se
Employees Worked With
Betsy Koenig
March 08, 2017
Best service ! Lombard Ford and their service staff are the best to deal with! Larry Wright got me right in today to check an issue with my car and I couldn't be h Lombard Ford and their service staff are the best to deal with! Larry Wright got me right in today to check an issue with my car and I couldn't be happier with the service I received. Thank you Lombard Ford!! More
by Deb
Employees Worked With
Larry Wright
March 07, 2017
So good Larry in the Service Dept. and all the folks at Lombard Ford are a dream to deal with. They are kind, knowledgeable and efficient. They are also fair. Larry in the Service Dept. and all the folks at Lombard Ford are a dream to deal with. They are kind, knowledgeable and efficient. They are also fair. We recommend Lombard Ford to anyone who will listen. They're simply the best. More
by Nappykink
Employees Worked With
Larry Wright
July 26, 2013
I currently am driving a vehicle outside the Ford product line, but had noticed the sign posted on the sign of Lombard's building claiming "We service any vehicle, any make, any time", and had read quite a f line, but had noticed the sign posted on the sign of Lombard's building claiming "We service any vehicle, any make, any time", and had read quite a few very positive reviews about Lombard that I figured I'd give them a shot on repairs of my vehicle... some that were outside the norm. I was BEYOND impressed with the professionalism and courtesy of EVERYONE involved. I thank Jessica, Larry, and Betsy, for going over and beyond for me... and for tolerating my incessant questions. I also than my tech Brian, who came out personally, to discuss an issue with my vehicle of which I was unaware, and to his suggestion as to replacement. He was SO honest, he even stated, "It can probably wait, but not for long". I took his advice and gave permission for the part to be replaced... and he even stepped up and suggested a discount to the Service Manager Jessica! Name me ONE other Service Department at ANY dealer who'd do that??? I'm currently in the market for another vehicle, and have wanted a Ford for a while. Considering the Lombard Service Department has impressed me so well, I look forward to seeing just how impressive their Sales Department is! Thanks again to Jessica, Larry, Betsy, and Brian for FAR exceeding my expectations. You've gained a loyal Lombard customer!!! More
by BartenderPro
Employees Worked With
Jessica Wilcox, Larry Wright, Betsy Koenig, and Service Tech Brian
July 22, 2012
We have been dealing with Lombard Ford for over 27 years, buying all our cars and having them serviced. Thru the years we have received excellent service---with pleasant and caring employees. buying all our cars and having them serviced. Thru the years we have received excellent service---with pleasant and caring employees. More
by Jacqueline Clauss
Employees Worked With
Larry Wright
