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Lombard Ford - Service Center

4.9

60 Lifetime Service Reviews

385 New Hartford Rd, Barkhamsted, Connecticut 06063

60 Reviews of Lombard Ford - Service Center

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November 14, 2018

"Service Update"

- Peter Falivene

All my service needs were taken care of with speed and excellent care. I would suggest Lombard Ford for those looking for outstanding sales and service

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Betsy Koenig
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 13, 2018

"Great as usual "

- Bynack23

Took my truck in for work to be done, like dealing with betsy, honest friendly and hard working, always does her best to help me out, greatly appreciated

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Betsy Koenig
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 01, 2018

"Awesome communication "

- J9j

Not knowing a lot about car lingo and how stuff works, she sat down and explained it in a simpler, non technical way so I knew that needed to be fixed. THANKS SO MUCH. I knew my car was in good hands.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Betsy Koenig
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 28, 2018

"Honest "

- Marylou

The service department at Lombard Ford is always honest. They never do any work that isn't required and always check to ensure you are in agreement with needs to be done and the price. They make you feel like a friend.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Betsy Koenig
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 29, 2018 -

Lombard Ford responded

Thank you Marylou. It's always nice to receive positive reinforcement from our customers stating we are treating them right. We like to think of our customers as our friends, and vise versa. See you again next time around. Your friends at Lombard Ford

October 26, 2018

"Above and Beyond!"

- yank

Having scheduled service on my F150 Betsy Koenig took over and made my day!! Betsy had me set up with a loaner, and when i showed up with only "old" insurance cards I thought the day was lost - but Betsy didn't! When the insurance company failed to help Betsy jumped on line, established an account in my name, printed new insurance cards, and saved the day!! Then gave me a tutorial in a new Ford Escape that would rival any veteran car salesman's efforts, and sent me on my way! Wait! Not done yet! The truck had some scratches on the side panels, and Betsy enlisted Mike in the body shop! Mike worked his magic, and when I picked the truck up the next morning it was beautiful! Thant's the second example of "the extra mile" Lombard Ford offers. Thank you Betsy Koenig, Mike, Steve, and Mr. Rob Lombard!!! Yank Rowan, Watertown, Ct.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Steve Knox
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Betsy Koenig
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Daniel LoRusso
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : And Mike - Thank you for a fantastic truck Mike!!
Oct 29, 2018 -

Lombard Ford responded

We couldn't be prouder to have the employees that you mentioned on our staff! If for some reason you ever experience any thing less than good service here, you let us know that as well. We appreciate all feed back. Thank you for your kind words sir. See you on your next visit! Your friends at Lombard Ford

October 20, 2018

"Professional easy experience "

- Mike2014

Having my 2014 fusion serviced at Lombard Ford is always a pleasent experience. Working in a service business my whole career I value quality work performed on my vehicle by the technitions at Lombard. I enjoy dealing with Betsy who is always friendly and keeps me informed of the needs of my fusion. Her knowledge and attention to my needs and of coarse her smile makes every visit a pleasure. Over all I would recommend Lombard for your service need.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Betsy Koenig
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mark Jones
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 29, 2018 -

Lombard Ford responded

Thanks Mike, not only for your gracious review, but for sharing it with us. People need to feel valued. We value our customers and thus it's nice to know it's a two way street. Look forward to earning your respect for a long time to come. Your friends at Lombard Ford

October 20, 2018

"Best of the best"

- Bigken

This is a place you can trust. I drive past 3 other ford dealers way out of my way to come here. Not once have i ever question the sevice that I have done. Betsy I one of the best she always make me feel like i am part of the Ford team. Thanks again for the friendly and professional service Ken B.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Betsy Koenig
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 29, 2018 -

Lombard Ford responded

Thank you for your endorsement Ken. Glad to hear that you have found a place you can trust to do right by you. Sometimes it takes folks a few unpleasant experiences to finally find a place they can trust for good service. Happy to know you found the Ford team you want to be part of! Your friends at Lombard Ford

October 19, 2018

"Last minute oil change and inspection"

- Wilbur

For 28 years the Lombard team has kept me mobile and safe. Their service staff are the best I've seen. They are also helping me with recommendations designed to keep my Escape road-worthy without breaking the bank.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Steve Knox
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Betsy Koenig
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jeff Tymosko
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Archie in the shop.
Oct 29, 2018 -

Lombard Ford responded

Wow, 28 years! Are you on our Holiday list? If not, you should be! ;) Thank you SO much for your loyalty sir. We try not to break anyone's bank. As long as folks service their vehicles routinely, the chances of them not having to "break the bank" is in their favor. We're always happy to see you for whatever reason you wish to visit. Your friends at Lombard Ford

October 09, 2018

"Great Service"

- stormg

The team there are wonderful. Always go there for service. They do everything possible to get you back on the road with affordable repairs. Services are done right the first time.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Betsy Koenig
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 05, 2018

"Customer Service"

- Halmstedt

Betsy in my opinion goes above and beyond to help a customer. Her ability to pay attention to the customers wants and needs. She's willing to listen to what a customer has to say and does not try and rush the customer out the door. She is pleasant on the phone.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Betsy Koenig
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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