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Lombard Ford - Service Center

Barkhamsted, CT

4.9
181 Lifetime Reviews Review Dealership

181 Reviews of Lombard Ford - Service Center

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February 27, 2021

"Good service. Worked my problem I came in for until it..."

- PATHHIKER

Good service. Worked my problem I came in for until it was found and corrected going above what was expected thus making a happy customer. Thanks

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Recommend Dealer
Yes
Employees Worked With
Mar 01, 2021 -

Lombard Ford responded

Thank you "happy customer" :) Glad we were able to correct what ever the problem was. We appreciate your business and hope to see you in the future. Your friends at Lombard Ford

February 22, 2021

"courteous, professional, expeditious, good work, Suggest..."

- WINNINGTICKETCAFE

courteous, professional, expeditious, good work, Suggest you let me submit this review without enforcing the 25-word minimum. otherwise, some people might just blow it off

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Recommend Dealer
Yes
Employees Worked With
Feb 22, 2021 -

Lombard Ford responded

We certainly will never blow you off! Thank you for your testimony. It means a lot. Your friends at Lombard Ford

February 17, 2021

"Very professional, efficient, and courteous. Jeff let me..."

- Deb

Very professional, efficient, and courteous. Jeff let me know about future items to be looked at, let me schedule the next appointment 2 months in advance, and gave me a print out of what I expect to be completed during the next appointment.

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Yes
Employees Worked With
Feb 18, 2021 -

Lombard Ford responded

Thank you Deb for taking the time to share your thoughts with others. Jeff is a very conscientious employee and we're pleased to hear you had a good experience with him. Take care and we'll see you in 2 months. :) Your friends at Lombard Ford.

February 17, 2021

"Professional, helpful, knowledgeable, timely---I just..."

- CORALEMAX

Professional, helpful, knowledgeable, timely---I just have one recommendation----that one of the women working there that day did not wear a mask---please tell me she had a medical reason! I make the extra-mileage trip because you guys are worth it!

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Yes
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Feb 17, 2021 -

Lombard Ford responded

Thank you for your feed back. We appreciate the extra mileage you endure to have your vehicle serviced with us. Regrettably we can't determine who was not wearing a mask that day but have reinforced the importance of wearing masks to all our staff. Your friends at Lombard Ford

February 16, 2021

"Jeff took good care of me when I needed to reschedule due..."

- golfingdee

Jeff took good care of me when I needed to reschedule due to weather. And as always, the service was great. Had a coupon which is always helpful with cost! Thank you!

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Yes
Employees Worked With
Feb 16, 2021 -

Lombard Ford responded

Those coupons can come in handy! Glad we were able to to reschedule you easily enough. Thank you for your business. Your friends at Lombard Ford

February 15, 2021

"Jeff is very professional and communicative and gets the..."

- Chris L.

Jeff is very professional and communicative and gets the job done. I appreciate knowing my vehicle is in good hands and will be well-maintained.

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Recommend Dealer
Yes
Employees Worked With
Feb 16, 2021 -

Lombard Ford responded

Thanks Chris for your confidence in our Service Dept. We appreciate your business and hope to continue to see you in the future. Your friends at Lombard Ford

February 15, 2021

"Have been with Lombard Ford for close to 30 years for the..."

- HPRETAK

Have been with Lombard Ford for close to 30 years for the servicing of my vehicle. Always fair priced and they notify you if another issue arises during servicing so you can determine if you want it corrected now or another time. Techs are hardworking and easy to work with. Very pleasant atmosphere.

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Yes
Employees Worked With
Feb 16, 2021 -

Lombard Ford responded

30 years?! Wow! We are so appreciative of your business and promise to take care of you in every way possible. Thank you so much. Your friends at Lombard Ford

Feb 16, 2021 -

Lombard Ford responded

Hi Holly and Tom, Thank you for the kind words. It was nice catching up with Tom last week. Stay safe and healthy. Rob L

February 09, 2021

"When I came to Lombard, my car was immediately taken in..."

- LPAPP41

When I came to Lombard, my car was immediately taken in and looked at. The service manager came to talk to me as soon as the service was done and explained what the cause the problem was. He told me that if the problem came it would be within the next 1-2 days, and I should then come back. The problem did not come back.

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Yes
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Feb 09, 2021 -

Lombard Ford responded

Fabulous! Great news. So glad we were able to take care of it correctly the first time. Thanks for sharing, and for your business. Your friends at Lombard Ford

February 06, 2021

"I Needed a few repairs found during regular service...."

- Ken Kushi

I Needed a few repairs found during regular service. Parts were ordered and repairs were completed in spite of the winter storm. Thanks for the great service.

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Yes
Employees Worked With
Feb 09, 2021 -

Lombard Ford responded

We appreciate your sharing of your experience with our Service Dept. We're like the Post Office. Rain, snow, sleet or hail, we're here for you! Thanks for your business Ken. Your friends at Lombard Ford

February 05, 2021

"Polly was great to work with she is wonderful to talk..."

- Bill

Polly was great to work with she is wonderful to talk to!She got the truck in and repaired in a timely manner for what they had to do.

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Yes
Employees Worked With
Feb 05, 2021 -

Lombard Ford responded

Thank you Bill for your business. Always glad to hear our associates are treating our customers well. Your friends at Lombard Ford

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