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Lombard Ford - Service Center

4.9

45 Lifetime Service Reviews

385 New Hartford Rd, Barkhamsted, Connecticut 06063

46 Reviews of Lombard Ford - Service Center

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September 25, 2018

"Service "

- Betsy18

Besty, is a 5 star Ford employee. She is kind,honest,knowledgeable in her field,informative, Energetic and always has a great smile. I would definitely return for service on my vehicles in the future. Great person.

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Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Betsy Koenig
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 13, 2018

"Great Service from Betsy"

- Sam

Had great service. They got my Ford Explorer in and out in a timely manner. I would recommend the service department. Nice Experience with sales and service.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Betsy Koenig
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 14, 2018 -

Lombard Ford responded

Thank you Sam for sharing your view with us and the public. Glad to hear you appreciate our employees and what they do for you. Always a pleasure doing business with you. See you on your next visit!

September 12, 2018

"Best service center around"

- Juls78

Betsy is a true professional who always takes care of me and my truck quickly and efficiently. Everyone is always upfront and honest which is rare in any service center and I’m treated with respect. I drive an hour to Lombard even though there are plenty of Ford locations near me because I feel at home there.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Betsy Koenig
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 14, 2018 -

Lombard Ford responded

What a wonderful review! Thank you for sharing. We always like to hear how we're doing from our customers. Whether it be as gracious as your review, or from some one that may have experienced less than a totally satisfactory experience. As the saying goes, "you can't please all the people all the time", we certainly do try! We don't know if we're doing any thing wrong unless we're told.

September 10, 2018

"Great dealer ship. High quality work man ship."

- Denjal

I drive past my local dealer ship to go here. This is my second Explorer from this dealer ship. I am always treated as if I am family. From the sales department to the great service staff. I will always go here, even if is 15 miles out of my way!

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Steve Knox
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Betsy Koenig
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 14, 2018 -

Lombard Ford responded

Wow! We don't even know the words to express our gratitude to you for your business, and your review. Just make sure you tell us if we ever do any thing less than satisfactory. We would miss you too much if you stopped visiting. Thank you from the bottom of our hearts kind sir. Your friends at Lombard Ford

September 06, 2018

"Truck service"

- Thom

Happy with the service and quality of work at Lombard Ford. Betsy especially makes the experience that much better. She is always pleasant and professional.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Betsy Koenig
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 31, 2018

"ESP PLAN PURCHASE"

- Gracie

After confusing myself surfing the internet, I talked to Emma on the phone. She clearly explained my options and various pricing and made sure I got the plan that was right for me. She's frien DC ly, knowledgeable and so helpful. If you ever need to purchase an extended Ford backed warranty, do yourself a favor and call Emma. Sh'll make sure you get the right plan for you.

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Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 30, 2018

"key code"

- jarrano1

I went in to Lombard ford on a Saturday morning for a door code. Steve Knox had helped me and he said it would be no problem. He got me the code and sent me on my way he was very helpful and pleasant to deal. And because of him and my experience with him i will be back when every in the area.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Steve Knox
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 30, 2018

"Always a good service experience! "

- ts05909

Betsy is always very thorough, explains everything in layman's terms, and even what to expect for upcoming service. Definitely an asset to the company!

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Betsy Koenig
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 30, 2018

"Ford ESP Renewal "

- RLFCPA01

I have worked with Emma for 6+ years on a Ford ESP Renewals for my Ford Fusion. She is a great asset to the dealer and I appreciate her diligence and efforts in making my ESP renewal purchases throughout the years a smooth transaction. Thank you Emma !!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 27, 2018

"Best price for ESP"

- Mlong82

Lombard ford had the best price for the ESP plans. Emma was very knowledgeable and helpful in my purchase of the ESP premium plan. Would highly recommend.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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