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Lombard Ford - Service Center

4.8

33 Lifetime Service Reviews

385 New Hartford Rd, Barkhamsted, Connecticut 06063

33 Reviews of Lombard Ford - Service Center

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May 14, 2018

"Service Contract"

- ad777777

I worked with Emma to purchase and extended warranty for my Ford F150. This was one of the best experiences I've ever had dealing with an auto dealer. Her follow up and overall customer service was the best!

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Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 09, 2018

"Timely, accurate, fast service"

- canyon

I received a call about my soon to expire extended warranty. The call was gracious, a followup, and quickly described options, even offered to call back in a few days to allow the current warranty to expire, or more nearly so I suppose is more accurate. A welcome interaction with a knowledgeable person.

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Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 11, 2018

"ESP WARRUNTY"

- Mdcard

This is my second extension on my ESP, Emma has been extremely helpful. I would recommend the ESP to everyone, i was directed to the proper product saving me money..

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Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 05, 2018

"Service "

- Concerned customer

We have been a loyal customers for 10years.Rob and george went above and beyond to ensure we were satisfied and pleased with the service and outcome. Thank you very much!!

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Yes
Employees Worked With
George Fogarty
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 13, 2018

"Ford ESP Warranty Purchases"

- mxbishop

Over the years, I've purchases several Ford ESP warranties for my Ford cars. Just recently, I extended a warranty for my 2012 Ford Explorer. Emma Allen, of Lombard Ford, helped guide me through the options, and made the purchase easy to do - and she found some discounts that helped on the overall price. I will definitely continue to do business at Lombard Ford. Many thanks for helping me get the warranty coverage I needed.

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Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 11, 2018

"Extended warranty and maintenance plans for my for focus. "

- Angel Anguiano

I wanted to get an extended warranty, however the cost was more than I could afford. So I looked into it online. I actually got the link from Mopar, I have a warranty for my charger with them. I talked to Joe and he said I will refer you to our sister Lombard Ford. I have to say this experience was one of the best dealing with an awesome service. Kudos for Emma. She and I went back and forth for about 80 emails and she was on top of it all the way. She gave me all the info I needed. Her responses were fast with in minutes. Most important at the end I am happy with the service, warranty and maintenance I purchased. The prices are amazing and they give you the opportunity to pay in installments free of interest. I will do it all over again when if needed.

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Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
December 30, 2017

"ESP plan"

- Mike1221

This is funny ,have been dealing with Emma Allen since I renewed a service plan on my wife's 2007 Montego after I couldn't get a reply from any of my local dealers . I live outside Chicago and thought I was calling another suburb in the area called Lombard ,Il. as it turned out it was the dealership called Lombard Ford . This has started an 8 year relationship when I need something Ford related such as the ESP plan I just bought for my 2017 Fusion I wouldn't even think of asking my local dealer . I just picked up the phone and called Emma. If the dealer is as professional as Emma you'll be in good hands. Thanks again Emma your the best.

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Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 10, 2017

"Excellent"

- elaine43

The people at Lombard Ford are worth their weight in gold. They always listen and take what I say seriously. They are friendly, courteous and helpful right down to each and every mechanic. Larry has become a friend as have many others there. I have recommended many people to Lombard. Thanks to all.

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Recommend Dealer
Yes
Employees Worked With
Betsy Koenig
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Larry Wright
September 01, 2017

"Great staff"

- satisfied customer

Great staff... I would highly recommend this dealership for buying a car or servicing a car. They are Friendly, efficient and professional. I have been going to them for years. I am on my 5th car with them.

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Yes
Employees Worked With
Larry Wright
July 19, 2017

"more than fair"

- paul

a big shout out to larry wright and the service team at lombard ford.. my pre-owned transit needed a wheel bearing and a wheel axle. i thought i would be paying for this repair. larry did some digging and discovered my vehicle was under warranty. yay, the repair was completed in a timely fashion and i am very very pleased. highly reccommended

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Recommend Dealer
Yes
Employees Worked With
Larry Wright
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