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Lombard Ford - Service Center

4.9

70 Lifetime Service Reviews

385 New Hartford Rd, Barkhamsted, Connecticut 06063

70 Reviews of Lombard Ford - Service Center

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January 15, 2019

"Emma Allen"

- SANDY

Emma Allen was fantastic, helpful, friendly, knew the products and explained them to me, her follow up was fantastic. If everyone at Lombard is as helpful as she is and puts the customer first you must be a top rate dealer. Sorry I live in Virginia. Sandra Moore

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Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Emma Allen
January 12, 2019

"Keeping my Ford Escape in Shape"

- great escape

Emma was great to work with the time she spent to explain what coverage was available and at what price. Every step of the way was as smooth as the first. Great customer service and price.

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Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Jack was also very good to work wtih thanks again
January 10, 2019

"Very Pleasant and Very Informative"

- Excellent service - My thanks

Emma was excellent. She was so, so helpful providing thorough information about what was available, costs, what each provided along with refund info regarding the warranty that had not expired. etc. etc. This was an exceptionally great transaction. I can only wish that I might receive such great help from other transactions that I will have in my life. Yet I find this excellent service is the exception. So my thanks to Emma. Your very pleased customer, Robert Bey

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Customer Service
Quality of Work
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Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
December 29, 2018

"Always a pleasant experience working with Betsy. "

- kbatorski

I brought my 2006 Ford F150 King Ranch in for a 4x4 issue and some standard maintenance items. The service team resolved all of my 4x4 issues, completed the work on time and provided competitive pricing.

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Customer Service
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Recommend Dealer
Yes
Employees Worked With
Betsy Koenig
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 03, 2019 -

Lombard Ford responded

Thank you for sharing the extent of your satisfaction with us sir. We never get tired of hearing we are able to provide good service to our customers. See you next time... Your friends at Lombard Ford.

December 18, 2018

"Helpful and friendly "

- Fusion 2012

Squeezed my car in despite being very busy. Betsy kept me informed on the progress of my vehicle repairs and did not make me feel pressured in any way.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Betsy Koenig
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 21, 2018 -

Lombard Ford responded

Thanks for taking the time to let us know about your experience. So glad we could be of service to you and everything worked out for you. See you next visit! Your friends at Lombard Ford.

December 18, 2018

"Purchased ESP"

- captken

Emma has great customer service and very pleasant to deal with. If I lived their area I would consider buying my vehicles through them. Great folks

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
December 15, 2018

"Smiles"

- Peanut butter Ho Ho’s

Betsy always greets you with a smile. That’s how all services should start. Explains all work in detail. Gives great recommendations. Smile. Thanks Betsy.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Betsy Koenig
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 17, 2018 -

Lombard Ford responded

Thank you for the kind words. Always a pleasure to do business with you! "Smile" at you again in the future. Your friends at Lombard Ford

December 02, 2018

"Betsy's the best😊"

- driver

Betsy's is very friendly, energetic, outgoing, knowledgeable. Betsy's concern for the customer is number one, she answered any and all question showing her concern for the customer as number one.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Betsy Koenig
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : None
Dec 17, 2018 -

Lombard Ford responded

Thank you for your opinion of Betsy. It's always nice to know our employees are treating our customers in such a positive manner. Your friends at Lombard Ford

November 30, 2018

"Always a pleasure "

- Bigken

Betsy is the best there is. I will always come here for my service. she is always polite and knowlwgeable. I eel like part of the Lombard family. thanks

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Betsy Koenig
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 17, 2018 -

Lombard Ford responded

So happy to hear that you feel like a part of the Lombard Family. We certainly love having you in the family! Sincerely! Your "family" at Lombard Ford.

November 27, 2018

"Wonderful to work with!!"

- jah7112

Betsy and Barbara are two professional, caring and very helpful people. I had a very bad experience at Torrington Ford. They helped me figure out what was going on. They even saw that I had no extended warranty which I paid for on my contract. Torrington Ford never added it on. If it wasn't for them, I would of been without any warranty. Thank you so very much!!!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Betsy Koenig
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Barbara Dew
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 29, 2018 -

Lombard Ford responded

Thank you "jah" for taking the time to share your sentiment on line. You didn't have to do that. We were just so glad to be of assistance to you. It's that "girl power" thing. ;) You were wronged, and asked for assistance. How could we refuse?! You're a delightful woman and we will be here should you need us for any reason going forward. Your friends at Lombard Ford.

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