Lone Star Chevrolet

Jean was very friendly and was able to answer all my questions about my new car, I’m am very satisfied questions about my new car, I’m am very satisfied More

I purchased a 2024 Chevy Corvette, but after only about 200 miles, I decided to bring it back to the dealership to trade it in. Instead of working with me, I was basically told “you’re out of luck.” The of 200 miles, I decided to bring it back to the dealership to trade it in. Instead of working with me, I was basically told “you’re out of luck.” The offer they gave me was $15,000 less than what I had just paid for the vehicle and they claimed it was the best they could do. I ended up going to Doggett Ford, where they immediately stepped up. Not only did they treat me with respect, but they offered $13,000 more for the Corvette than Lone Star did. On top of that, they put together an incredible deal for me on a Ford Expedition Tremor. The difference in professionalism and customer care was night and day. Unfortunately, the problems with Lone Star didn’t stop there. I also purchased a 2022 Chevy truck from them that had some minor bed damage. Lone Star told me they wouldn’t even consider repairing it. Since it was meant to be a work truck, I decided not to push the issue because everything else appeared to function properly at the time. They also convinced me to purchase one of their extended warranties, which turned out to be essentially worthless. Only two weeks after leaving the lot, the truck’s sensors stopped working and the rear camera began malfunctioning. When I brought the truck in expecting them to stand behind what they sold me, I was instead told I needed to pay a $300 diagnostic fee just to have them look at it. To make matters worse, employees in the service department and even some people from new car sales openly admitted that the used car department frequently pushes these warranties because they add commission, even though the warranties cover almost nothing. At that point, I had completely lost confidence in the dealership. Once again, Doggett Ford came through. They offered me more money for the truck to help get me out of the situation and put me into a more reliable vehicle with a lower monthly payment. It’s honestly disappointing to see what has happened to Lone Star. The dealership used to have a reputation for taking care of customers and doing business the right way. Unfortunately, since Sonic Automotive took over, the place feels like the fast-food version of a car dealership, rushed, transactional, and focused on squeezing every dollar instead of building long-term relationships. After years of loyalty, this experience was extremely disappointing. I hope they eventually return to the level of customer service they used to be known for. More

I bought a vehicle from this dealership and it had problems the very same day I drove it home. I returned it under their satisfaction policy, and since then I’ve had repeated issues getting my refund. problems the very same day I drove it home. I returned it under their satisfaction policy, and since then I’ve had repeated issues getting my refund. I was told to come back multiple times, and no one has called me or given a clear answer. The lack of communication and professionalism has been very frustrating. Buying a car should not be this stressful. Would not recommend More

Great Job by the entire team, they made my purchase experience seamless, especially for an out of state purchase. I would highly recommend them experience seamless, especially for an out of state purchase. I would highly recommend them More

Very professional and efficient, wonderful service. Jean Lasso was wonderful and professional recommend him for service. Jean Lasso was wonderful and professional recommend him for service. More

I I purchase a volvo atlas 2019 come to find out the cadillac convertible was bad on it.When you get up to 65 Miles, it starts shaking the Sun started linking.Thank GodI was able to trade their car in.I cadillac convertible was bad on it.When you get up to 65 Miles, it starts shaking the Sun started linking.Thank GodI was able to trade their car in.I never made one payment on it. Even the finance department so I helped me get into a different part of I was able to get me a new never purchase a car from this dealership. The salesman did help. The finance manager didn't help, but I was able to get me a brand new car by trading that car in the finest company. Help me with that, so never purchase a vehicle. From this deal of ship , you will get screwed like I did , but thank god I was able to get out of it More

Buying the vehicle was fine. However, it has been over a month and our credit union has still not received any paperwork for the loan. Also, we are still waiting for our second k However, it has been over a month and our credit union has still not received any paperwork for the loan. Also, we are still waiting for our second key fob, and keys for the truck bed cover which we have been unable to open. Over a month!! More

This was my first time here! They were Fast and super friendly! Best pricing! Easiest and quick financing. Very caring and understanding to my wants and needs. Gave me the best v They were Fast and super friendly! Best pricing! Easiest and quick financing. Very caring and understanding to my wants and needs. Gave me the best value on my trade in. Will definitely return in the future to purchase again! Thank you to Nestor and Brad for all of your hard work and effort. I appreciate you guys! I Love my new SUV! More

Had a great experience buying my 2025 Chevy Silverado ,Rudy the car salesman , made the process super smooth and easy. I would 100% recommend him if you or anyone is looking on buying a new car/truck .Le ,Rudy the car salesman , made the process super smooth and easy. I would 100% recommend him if you or anyone is looking on buying a new car/truck .Lets not forget about Elvis, love his attitude and made the process super easy and explained everything I had to know about my new vehicle. More