Lone Star Chevrolet

I went on a busy Saturday for an oil change. It seemed as if the digital oil meter was only reset and the actual oil was not. I trusted this dealer and my truck did not get that golden brown oil It seemed as if the digital oil meter was only reset and the actual oil was not. I trusted this dealer and my truck did not get that golden brown oil that I was charged for at a premium price. This is a classic trick and one of the oldest hussles in the dealer book to move cars out faster. I simply trusted a Chevy Dealership that claims to do right. Scoundrels at this dealership for doing this petty move. Reminds me of "Landshark Chevrolet" on 45. More

Awesome and timely service. However, the fact that the dealership now charges a fee to pay with a credit card is a bum deal. Due to my budget, I’ll have to shop around for anoth However, the fact that the dealership now charges a fee to pay with a credit card is a bum deal. Due to my budget, I’ll have to shop around for another service center going forward that accepts credit cards without charging a fee. More

Mr Mack handled my issue with care, the service was quick and excellent thank you. and excellent thank you. More

Im still not happy about my service. I paid money to remove factory sensors that were supposedly causing the squeaking but it has not stopped. I paid money to remove factory sensors that were supposedly causing the squeaking but it has not stopped. More

Jose was nice he explain how add an additive to the oil change provide a better performance on my 2014 being so old but well cap l will going back. change provide a better performance on my 2014 being so old but well cap l will going back. More

Jean was very friendly and was able to answer all my questions about my new car, I’m am very satisfied questions about my new car, I’m am very satisfied More

I purchased a 2024 Chevy Corvette, but after only about 200 miles, I decided to bring it back to the dealership to trade it in. Instead of working with me, I was basically told “you’re out of luck.” The of 200 miles, I decided to bring it back to the dealership to trade it in. Instead of working with me, I was basically told “you’re out of luck.” The offer they gave me was $15,000 less than what I had just paid for the vehicle and they claimed it was the best they could do. I ended up going to Doggett Ford, where they immediately stepped up. Not only did they treat me with respect, but they offered $13,000 more for the Corvette than Lone Star did. On top of that, they put together an incredible deal for me on a Ford Expedition Tremor. The difference in professionalism and customer care was night and day. Unfortunately, the problems with Lone Star didn’t stop there. I also purchased a 2022 Chevy truck from them that had some minor bed damage. Lone Star told me they wouldn’t even consider repairing it. Since it was meant to be a work truck, I decided not to push the issue because everything else appeared to function properly at the time. They also convinced me to purchase one of their extended warranties, which turned out to be essentially worthless. Only two weeks after leaving the lot, the truck’s sensors stopped working and the rear camera began malfunctioning. When I brought the truck in expecting them to stand behind what they sold me, I was instead told I needed to pay a $300 diagnostic fee just to have them look at it. To make matters worse, employees in the service department and even some people from new car sales openly admitted that the used car department frequently pushes these warranties because they add commission, even though the warranties cover almost nothing. At that point, I had completely lost confidence in the dealership. Once again, Doggett Ford came through. They offered me more money for the truck to help get me out of the situation and put me into a more reliable vehicle with a lower monthly payment. It’s honestly disappointing to see what has happened to Lone Star. The dealership used to have a reputation for taking care of customers and doing business the right way. Unfortunately, since Sonic Automotive took over, the place feels like the fast-food version of a car dealership, rushed, transactional, and focused on squeezing every dollar instead of building long-term relationships. After years of loyalty, this experience was extremely disappointing. I hope they eventually return to the level of customer service they used to be known for. More

I bought a vehicle from this dealership and it had problems the very same day I drove it home. I returned it under their satisfaction policy, and since then I’ve had repeated issues getting my refund. problems the very same day I drove it home. I returned it under their satisfaction policy, and since then I’ve had repeated issues getting my refund. I was told to come back multiple times, and no one has called me or given a clear answer. The lack of communication and professionalism has been very frustrating. Buying a car should not be this stressful. Would not recommend More

Great Job by the entire team, they made my purchase experience seamless, especially for an out of state purchase. I would highly recommend them experience seamless, especially for an out of state purchase. I would highly recommend them More