Back

Lone Star Chevrolet

Houston, TX

4.8
556 Reviews
Contact Dealership

18900 Northwest Freeway

Houston, TX

77065

Directions

By Type

Showing 556 reviews

January 06, 2022

Great customer service with a very helpful staff. Have purchased many cars from Lone Star and use their service department for all service needs. Mary in service is phenomenal, the best service rep I’ve More

by comoco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary
Jan 08, 2022 -

Lone Star Chevrolet responded

Comoco, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 17, 2021

Waiting on a loaner car , Chevrolet is good sometimes but ,the customer service is good but the repairs are awful. Every week I have to take my car in . Right now I’m wai on a loaner. More

by Ivette.Mendoza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark, Doug, ,
Nov 24, 2021 -

Lone Star Chevrolet responded

Hi Ivette, We’re so sorry to hear about your poor experience and would love to connect with you. Please contact Johnnie Smith at 281-517-7000 in order for us to rectify this situation.

November 08, 2021

Kind people working there thanks to all of them I really appreciate them love you guys More

by jimenez Edwin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Damian, Kevin flores and Mike
Nov 10, 2021 -

Lone Star Chevrolet responded

Hi Jimenez Edwin, we are very happy to have provided you with such a positive experience! We are happy to pass along your comments to the team here at Lone Star Chevrolet! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 21, 2021

Y’all did a good job I am happy with your service department I am always pleased More

by Italianlady
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service man
Oct 25, 2021 -

Lone Star Chevrolet responded

Italianlady, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Lone Star Chevrolet. We sincerely thank you for the positive review, and look forward to seeing you again soon!

October 14, 2021

These guy sat here lying to me about fixing some paint on my truck got paint on everything over spray everywhere they were supposed to fix brakes. Didn’t happen fix my back up camera didn’t happen steering More

by Larry s
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wilson , Louis pastor
Oct 22, 2021 -

Lone Star Chevrolet responded

Larry S, it's upsetting to hear that you did not receive the top-notch service we strive to provide. If you are willing to give us another chance, please reach out to us at (281) 653-6119 to speak to our manager directly.

September 29, 2021

My experience was so pleasant actually it was awesome, Donavan was a breath of fresh air. He knew I was press for time because I had to go to work, he wasted no time, he showed me several vehicles and one More

by lashae.hitchens
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donavan Bassett
Sep 29, 2021 -

lashae.hitchens responded

Thank you

September 20, 2021

After dealing with hub hyundai in cypress, i realized just how great lone star chevy actually is. I bought my 2014 sonic there and its way passed its warranty at 95k miles but i still take it here for ev More

by Jodyramirez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary Delaney
Sep 21, 2021 -

Lone Star Chevrolet responded

Jodyramirez, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Lone Star Chevrolet. Thanks again for taking the time to leave us this information about your recent visit. Take care!

September 20, 2021

Owner of the dealership is Johnnie Smith , he help me with my truck and he is one of the nicest man I ever know I shook his hand and thanks him for helping me,, Also there are 2 salesman that help me w More

by Doyle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Smith ,, Brandon Johnson , Ted Dowell
Sep 21, 2021 -

Lone Star Chevrolet responded

Doyle, we're happy you found our staff to be so supportive during your experience here at Lone Star Chevrolet. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 11, 2021

Mark Kitchens, Doug Clare and techs always do a great job. I always recommend them. I use them for all my service needs and will going forward. More

by WCD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Clare, Mark Kitchens
Sep 21, 2021 -

Lone Star Chevrolet responded

Wcd, we're happy you found our staff to be so supportive during your experience here at Lone Star Chevrolet. We hope to be of service to you again in the future. Best wishes, Lone Star Chevrolet

Sep 21, 2021 -

WCD responded

My statement says it best. 5 Stars for great service!

August 06, 2021

I I was at Lone Star Chevrolet July 15th 2021 for an oil change and tire rotation decided to check my fluids yesterday 7 29-21 there was no fluids no antifreeze no bug windshield washer I had to go out and More

by Breen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown
Aug 06, 2021 -

Breen responded

Hope your service returns soon ,it was very poor my last visit

...
23
...