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Lone Star Chevrolet

Houston, TX

4.8
556 Reviews
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18900 Northwest Freeway

Houston, TX

77065

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Showing 556 reviews

April 13, 2020

My best experience with a new car purchase yet! This was by far my best car buying experience yet. The staff in every department was very friendly and helpful. In fact I did not meet a single person More

by Tammy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Jackson, Jorge Esquivel, Nicki Warr, and James Wilson.
Apr 14, 2020 -

Lone Star Chevrolet responded

Tammy, we are glad we could help! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

April 02, 2020

Excellent customer service, honest people made me feel comfortable for being a first time car owner, will recommend family and friends to visit the locations More

by msortiz26
Recommend Dealer
Yes
Employees Worked With
Joe fritz , Jorge , James Hill
Apr 03, 2020 -

Lone Star Chevrolet responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

March 09, 2020

Excellent service. Good prices and inventory. Personnel were friendly and knowledgeable. Very adept at guiding us through the process. They made it a pleasant and even fun experience. More

by chas.y
Recommend Dealer
Yes
Employees Worked With
Robert Jones, John Antonelli and Jorge Esquivel.
Mar 11, 2020 -

Lone Star Chevrolet responded

Chas.y, we're glad you had such a wonderful experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

December 28, 2019

Front receptionist and staff were very friendly and welcoming (ONE STAR). We received the car we wanted (ANOTHER STAR). Reason for lack of 3-STARS experience (time, salesmanship, and overall experi More

by Deshmond Johnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Harry Doggett
Feb 28, 2020 -

Lone Star Chevrolet responded

It is discouraging to learn of your experience with us. Your feedback helps us improve, and we will use your comments as a team building opportunity. Thank you for bringing this to our attention. Have a great day.

November 29, 2019

Worst service department ever! We bought a certified pre owned truck. The roof started leaking immediately. Brought it back to service department, we were told it would be priority to get it fixed. At this More

by chumley08
Recommend Dealer
No
Employees Worked With
George Castillo, Gordon Grima
Feb 28, 2020 -

Lone Star Chevrolet responded

That's certainly not the sort of experience we like to hear about. We want to earn your business again. If you would like to discuss your experience further, please reach out to us at the store.

September 09, 2019

Work with Robert Jones This review is for Robert Jones thank you for making my trip from Cali to Texas buying experience a great one! I don't like going into dealerships be More

by no
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Jones
Feb 28, 2020 -

Lone Star Chevrolet responded

Thank you for your kind review; we are happy to pass along your comments to the team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 15, 2019

Basically these people are scam artists Traded in a Subaru to this dealership and instead of taking the value of it off the price of the car I bought from them, they added it to the price so More

by hattalk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mix Coco
August 01, 2019

Very very disappointed Do not go to Lone Star service department! Took my ‘15 Silverado in for a noise in the front end. I was told they knew exactly want it was (shaft jus More

by CRP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John,Russell
July 11, 2019

Customer Service is the worst! Purchasing a used car. Our bank will give us a much better interest rate so we were going with them. They had already run our credit which 800+. Our More

by Unhappy
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Tim Vining and Tommy Savage
Feb 28, 2020 -

Lone Star Chevrolet responded

That's certainly not the sort of experience we like to hear about. We want to earn your business again. If you would like to discuss your experience further, please reach out to us at the store.

June 20, 2019

Best Service Writer Mark K! Mark makes life so much easier and is so knowledgeable about my vehicle. I feel very comfortable bringing my truck to him. I don’t trust a lot of d More

by Stephanie L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Kitchens
Feb 28, 2020 -

Lone Star Chevrolet responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

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