
Lone Star Chevrolet
Houston, TX
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My best experience with a new car purchase yet! This was by far my best car buying experience yet. The staff in every department was very friendly and helpful. In fact I did not meet a single person This was by far my best car buying experience yet. The staff in every department was very friendly and helpful. In fact I did not meet a single person that did not make me smile. The car itself was enchanting and I would recommend this dealership to everyone. Thank you Lone Star! More
Excellent customer service, honest people made me feel comfortable for being a first time car owner, will recommend family and friends to visit the locations comfortable for being a first time car owner, will recommend family and friends to visit the locations More
Excellent service. Good prices and inventory. Personnel were friendly and knowledgeable. Very adept at guiding us through the process. They made it a pleasant and even fun experience. were friendly and knowledgeable. Very adept at guiding us through the process. They made it a pleasant and even fun experience. More
Front receptionist and staff were very friendly and welcoming (ONE STAR). We received the car we wanted (ANOTHER STAR). Reason for lack of 3-STARS experience (time, salesmanship, and overall experi welcoming (ONE STAR). We received the car we wanted (ANOTHER STAR). Reason for lack of 3-STARS experience (time, salesmanship, and overall experience). We are pleased with the car; however, the process was not pleasant. More
Worst service department ever! We bought a certified pre owned truck. The roof started leaking immediately. Brought it back to service department, we were told it would be priority to get it fixed. At this owned truck. The roof started leaking immediately. Brought it back to service department, we were told it would be priority to get it fixed. At this time the truck has been there for 1 week at they haven’t touched it yet. I am making payments on a truck that I don’t even have possession of. More
Work with Robert Jones This review is for Robert Jones thank you for making my trip from Cali to Texas buying experience a great one! I don't like going into dealerships be This review is for Robert Jones thank you for making my trip from Cali to Texas buying experience a great one! I don't like going into dealerships because of the games that are generally played by the dealerships. I worked with Robert Jones, told him what type of truck I was searching for and he made it happen. When I was ready to find out my options Robert, provided the necessary comparable information I was searching. No hassle, no playing of games but straight business and we closed the deal in less than 45 minutes. More
Basically these people are scam artists Traded in a Subaru to this dealership and instead of taking the value of it off the price of the car I bought from them, they added it to the price so Traded in a Subaru to this dealership and instead of taking the value of it off the price of the car I bought from them, they added it to the price somehow. They sold a warranty that the car wasn't eligible for. The car broke down the next day. Had to beg for them to take it back. Mix Coco, the GM, is a nut case maniac. More
Very very disappointed Do not go to Lone Star service department! Took my ‘15 Silverado in for a noise in the front end. I was told they knew exactly want it was (shaft jus Do not go to Lone Star service department! Took my ‘15 Silverado in for a noise in the front end. I was told they knew exactly want it was (shaft just needed to be greased...140.00). Then I get a call saying it too late for the shaft the whole gearbox needs to be replaced (2400.00). Thinking that was the problem I tell them to go ahead. I pick the truck up and it’s still making the same noise. So looks like I was shafted out of 2400.00. I take it back and the they say they fixed it by tightening a bolt.?. I pick it up and It’s still making the noise so I take it back again. I have been there 5! times and it’s still making the same noise. The last time they said both front struts were loose and that was the problem. It’s still making the noise so were they really loose??? Or did they just tell me that. I will say they are saying they will fix it at no charge because I’ve already paid 2400.00 for NO REASON but it’s still very aggravating. I would like to take it to a different dealer but then I will have to pay all over again. I would be willing to just call it a loss if they would reimburse me SOMETHING. More
Customer Service is the worst! Purchasing a used car. Our bank will give us a much better interest rate so we were going with them. They had already run our credit which 800+. Our Purchasing a used car. Our bank will give us a much better interest rate so we were going with them. They had already run our credit which 800+. Our bank called them and told them we were pre-approved also, but would take a couple of days for the check to get to them. We we putting $6k down. They would not hold the truck with our $6k and pre'approval from our bank. They INSISTED we finance through them!! This is a bad way treat customers. Rest assured if I was buying a new car I would be going somewhere else! More
Best Service Writer Mark K! Mark makes life so much easier and is so knowledgeable about my vehicle. I feel very comfortable bringing my truck to him. I don’t trust a lot of d Mark makes life so much easier and is so knowledgeable about my vehicle. I feel very comfortable bringing my truck to him. I don’t trust a lot of dealerships especially the service departments, but this one is by far the best! More