Lone Star Chevrolet

THIS WAS OUR SECOND PURCHASE FROM THIS DEALERSHIP. WE FEEL WE RECEIVED A FAIR PRICE ON BOTH OF OUR USED PURCHASES. OUR MOST RECENT SALESPERSON WAS MIKE BRODEUR, HE WAS VERY FRIENDLY AND WE WERE VERY COMF FEEL WE RECEIVED A FAIR PRICE ON BOTH OF OUR USED PURCHASES. OUR MOST RECENT SALESPERSON WAS MIKE BRODEUR, HE WAS VERY FRIENDLY AND WE WERE VERY COMFORTABLE WORKING WITH HIM. HE WAS NOT PUSHY AT ALL. HE LET US DRIVE OFF THE LOT WITHOUT A PURCHASE AND WITHOUT PRESSURE AND HASSLE FOR NOT DOING SO!!!! WE DID RETURN LATER TO MAKE THE PURCHASE. HE KEPT THE KIDS ENTERTAINED DURING THE BUSINESS END OF THE DEAL WITH LOTS OF CANDY AND USEAGE OF HIS IPAD. ALL AROUND EXPERIENCE WAS GOOD. More

I brought my van in for a transmission problem. It would shift extremely hard after about 20 minutes of freeway driving. When I arrived at Lone Star Chevrolet I was quickly greeted by Service Writer, Michae shift extremely hard after about 20 minutes of freeway driving. When I arrived at Lone Star Chevrolet I was quickly greeted by Service Writer, Michael Duffy. Michael listened to my complaint and made detailed notes for the mechanic to reference during the repair. About 8 hours later Michael called me at home to give me an update on the progress of the repair and said my van would be ready the next day. I might add at this point that I use my van for my business and without it, I'm not able to work. Michael understood this. The next day Michael called and said my van was ready to go. Considering they had to change the transmission torque converter and completely service the transmission during the process, I was extremely satisfied with their service. This is my second time using this dealership in three years. Each time, Michael Duffy and the mechanic did an excellent job. You can bet I'll continue to use them in the future. The only regret I have is I didn't buy my van from them, but I will definately buy the next one there. Thank you Lone Star Chevrolet. More

Service has always been excelent and Mike Sanchez has been the best service manager I have ever met at any dealership. The service on my van was completed on time and to my satisfaction. I will continu been the best service manager I have ever met at any dealership. The service on my van was completed on time and to my satisfaction. I will continue to use Lone Star Chevrolet for service on my van and my wife's Buick. More

The main problem that I have with this dealership is that they have tried to 'low-ball' the price for a vehicle that I was trying to trade in. They originally offered me 4K for my 05' Chevrolet Silverado tha they have tried to 'low-ball' the price for a vehicle that I was trying to trade in. They originally offered me 4K for my 05' Chevrolet Silverado that had only around 76K miles. After telling them that it wasn't near enough, they said 5K was the most they could do. At first I thought the offer was perhaps the best I could get if I were to trade it in to a dealer (after all, they are in the business for money). After going to Toyota and getting a offer of 8K (which they bumped up to 9K), I am now 100% sure that they were trying to rip me (mission unsuccessful). My dad has bought a truck from them in the past but after this kind of offer I don't plan on going back. They are friendly but cheap. More

I met Michelle via online sales. We then met in person on Feb 14th. Michelle was excellent to work with an did not pressure me. I had a goal to purchase a new Suburban for my wife for Valentines Day. With Mi Feb 14th. Michelle was excellent to work with an did not pressure me. I had a goal to purchase a new Suburban for my wife for Valentines Day. With Michelle's help, we made it happen and my wife was very surprised. I would recommend Michelle to anyone. Thank you for the great experience as well as the follow up support. That is one reason I bought again from Lone Star, they stand behind you and give excellent support in sales and service. I also had excellent support after the purchase from Jorge. Helped me with a lot of my technical questions. Thank you Team Loan Star! More

I've purchased 2 new vehicles with Michelle in the past 10 months. She is a friendly, helpful, courteous and no pressure salesperson. If you want buy a vehicle with someone who listens to your needs and 10 months. She is a friendly, helpful, courteous and no pressure salesperson. If you want buy a vehicle with someone who listens to your needs and desires and helps you find the best vehicle for you, Michelle is for you. More

Michelle went above and beyond in selling me a new Avalanche. I was looking for a very specific truck in a certain color and after contacting every dealership in town, only Michelle was willing to fin Avalanche. I was looking for a very specific truck in a certain color and after contacting every dealership in town, only Michelle was willing to find the truck outside of Houston and bring it back to the dealership. The correspondence with Michelle lasted almost two months and she never gave up on me. Thanks Michelle, I love the Avalanche! More

I wanted a new Equinox and they claimed to have one in San Antonio available the next day. That day passed. Then the following day passed, then Christmas, then another day and then finally, they produce San Antonio available the next day. That day passed. Then the following day passed, then Christmas, then another day and then finally, they produced it but I had to wait while they washed it, although they said to show up at noon. During the waiting game, we got two different stories on when the car would be available (one said Monday, the other said Tuesday) and when I called, on Thurs and Friday of last week, no one would call me back. I will tell all my friends to stay the xxxx out of Lone Star Chevy. More

I had an apointment set up for 8:00 am. I brought my tahoe in because all of the check engine lights were on. They were not friendly at all and called my name saying that my vehicle was ready. They said tahoe in because all of the check engine lights were on. They were not friendly at all and called my name saying that my vehicle was ready. They said the computer needed to be flashed and I paid them over $200. When I finally got in my tahoe to leave at 1:30 pm, all the lights were still on just like before. I told my service advisor(who is an idiot) and he said I would have to wait so they could look at it again, so I just left, I didn't have all day. I grew up in a small town and not used to being treated this way. I wound up bringing it to tegeler Chevy in industry,tx. They fixed it within 30 min for half the price. Lone star Chevy is a joke and will never see me again. More

They broke my glove box and stole $200.00 from the glove box when I left my SUV for repairs. I reported the theft to the manager of the service department and all they agreed to do was fix my glove box. I a box when I left my SUV for repairs. I reported the theft to the manager of the service department and all they agreed to do was fix my glove box. I am out the $200.00. More