Lone Star Chevrolet

Always great service and the waiting area is clean and the coffee is fresh. Service time is quick and efficient. No hassles for the oil and filter change. the coffee is fresh. Service time is quick and efficient. No hassles for the oil and filter change. More

I made an appointment for my first maintenance on my Chevrolet Equinox. My service representative was not there to meet me at the appointed time. After waiting for 5 minutes I finally went to ask for Chevrolet Equinox. My service representative was not there to meet me at the appointed time. After waiting for 5 minutes I finally went to ask for help. My service representative appeared at least 5 minutes late. I brought my car in for an oil change and tire rotation. After waiting an hour and 15 minutes I asked the cashiers to check and see when my car would be ready. They were very helpful. I was told my car was almost finished. My appointment was for 12:30, I drove out of the dealership at 2:00. Making an appointment did not seem to help me get in and out in a timely fashion. I will think twice before I return for another oil change. Jiffy Lube is near my home as well as Express Oil Change. I can be in and out in about 20 minutes. More

As usual I had an awesome experience. This is our 4th vehicle to purchase from Lone Star and we will always purchase our vehicles from Lone Star and Mike Thomasson. vehicle to purchase from Lone Star and we will always purchase our vehicles from Lone Star and Mike Thomasson. More

Having to wait over an hour, with an appointment, to get an oil change is far too long. I would also think tire pressure would have been checked and the hand and fingerprints all over the driver's window wo an oil change is far too long. I would also think tire pressure would have been checked and the hand and fingerprints all over the driver's window would have been cleaned off. A more detailed service report should be provided as I would like to know exactly what kind and weight of oil was used and if a "27 point" inspection was done. I got none of this. The service invoice shows a $129 an hour rate, cryptic charges and "insurance" discounts, shop fees etc. but nothing useful to me. Employees not friendly at all. The cashier had to finish her personal phone call (could tell as I overheard) before waiting on me then had me repeat my name 3 times even though she had called me to the cashier window. Two salesmen came in the waiting area and literally took the table I was sitting at away without saying a single word! Could not believe this! I have been very satisfied with Lone Star in the past and highly recommended them. After this experience my feelings have definately changed. More

Having bought from LS Chev. previously & receiving exceptional customer service I had to return for my next new vehicle! Everyone that I came in contact with was very courteous & friendly in conversat exceptional customer service I had to return for my next new vehicle! Everyone that I came in contact with was very courteous & friendly in conversation...felt like I was the ONLY customer in the building at the time! Got the BEST deal, BEST price, I'm a happy "driver". Happy motoring LSC. More

My recent trip was for an oil change and other than taking a long time (I was made aware that it was a long wait) everything was OK - My previous visit for a "chesk engine" light was not a good expe taking a long time (I was made aware that it was a long wait) everything was OK - My previous visit for a "chesk engine" light was not a good experience - I feel taken advantage of due to the charge - a price comaprison with other dealers for the same work was as much as $185.00 less than I was charged. I revisited the Service Advisor and he did refund a protion of the charge - but still not a good experience More

good service and friendly staff, great location at 290/West Road. Got to love the service department staff - just want to buy them donuts and celebrate their attitude. 290/West Road. Got to love the service department staff - just want to buy them donuts and celebrate their attitude. More

I enjoyed a very positive expierence the moment I entered the dealership and spoke with the receptionist. That continued when I met with Mr Doggett and he took me through the purchase process of my vehicle. the dealership and spoke with the receptionist. That continued when I met with Mr Doggett and he took me through the purchase process of my vehicle. I feel that I was treated extremely well and at no time felt like I was hurried through the purchasing process so that he could go on to 'another' customer. This says a lot in this hurry up world we find ourselves in. For these reason and many more this is a dealership and sales person I would highly recommend. Thank you so much for the great expierence and my beautiful car! More

Came in for a recall, but the part wasn't in. Had the oil changed, tires rotated and washed. Great job!!! Will be back for the part on the recall. changed, tires rotated and washed. Great job!!! Will be back for the part on the recall. More

I cannot express how much I appreciate how hard Harry worked for me to get me into my new Cruze. He went above and beyond to make me feel like I was more than just a sale. I am reffering everyone i know worked for me to get me into my new Cruze. He went above and beyond to make me feel like I was more than just a sale. I am reffering everyone i know to him. Words cannot express my gratitude to him for his hard work. I will never go to anyone else again! And I LOVE MY CAR!! THANK U HARRY!!!! More