Lone Star Chevrolet - Service Center

I made an appointment for my first maintenance on my Chevrolet Equinox. My service representative was not there to meet me at the appointed time. After waiting for 5 minutes I finally went to ask for Chevrolet Equinox. My service representative was not there to meet me at the appointed time. After waiting for 5 minutes I finally went to ask for help. My service representative appeared at least 5 minutes late. I brought my car in for an oil change and tire rotation. After waiting an hour and 15 minutes I asked the cashiers to check and see when my car would be ready. They were very helpful. I was told my car was almost finished. My appointment was for 12:30, I drove out of the dealership at 2:00. Making an appointment did not seem to help me get in and out in a timely fashion. I will think twice before I return for another oil change. Jiffy Lube is near my home as well as Express Oil Change. I can be in and out in about 20 minutes. More

Having to wait over an hour, with an appointment, to get an oil change is far too long. I would also think tire pressure would have been checked and the hand and fingerprints all over the driver's window wo an oil change is far too long. I would also think tire pressure would have been checked and the hand and fingerprints all over the driver's window would have been cleaned off. A more detailed service report should be provided as I would like to know exactly what kind and weight of oil was used and if a "27 point" inspection was done. I got none of this. The service invoice shows a $129 an hour rate, cryptic charges and "insurance" discounts, shop fees etc. but nothing useful to me. Employees not friendly at all. The cashier had to finish her personal phone call (could tell as I overheard) before waiting on me then had me repeat my name 3 times even though she had called me to the cashier window. Two salesmen came in the waiting area and literally took the table I was sitting at away without saying a single word! Could not believe this! I have been very satisfied with Lone Star in the past and highly recommended them. After this experience my feelings have definately changed. More

My recent trip was for an oil change and other than taking a long time (I was made aware that it was a long wait) everything was OK - My previous visit for a "chesk engine" light was not a good expe taking a long time (I was made aware that it was a long wait) everything was OK - My previous visit for a "chesk engine" light was not a good experience - I feel taken advantage of due to the charge - a price comaprison with other dealers for the same work was as much as $185.00 less than I was charged. I revisited the Service Advisor and he did refund a protion of the charge - but still not a good experience More

good service and friendly staff, great location at 290/West Road. Got to love the service department staff - just want to buy them donuts and celebrate their attitude. 290/West Road. Got to love the service department staff - just want to buy them donuts and celebrate their attitude. More

Came in for a recall, but the part wasn't in. Had the oil changed, tires rotated and washed. Great job!!! Will be back for the part on the recall. changed, tires rotated and washed. Great job!!! Will be back for the part on the recall. More

I was truly impressed with everyone who helped me. When I first pulled up the man to greet me was friendly and extremely knowledgeable.He informed me of the wait. He offered me extra services, but was to I first pulled up the man to greet me was friendly and extremely knowledgeable.He informed me of the wait. He offered me extra services, but was to pushy. When I paid the lady was also friendly. More

Very satisfied with overall experience....Mike took very good care of me. Service was performed in a timely manner and all items addressed as stated. Thank you good care of me. Service was performed in a timely manner and all items addressed as stated. Thank you More

Service was great. Advisor's were friendly and on top of there game. I came in for a oil change and tire rotation. Had me ready to go in 1 hour. That's pretty good on a Saturday. Also while I waited, the pa there game. I came in for a oil change and tire rotation. Had me ready to go in 1 hour. That's pretty good on a Saturday. Also while I waited, the parts dept was very friendly and helpful with pricing accessories for my 2011 C/C truck. Their courtesy and knowledge was exceptional. The two ladies in the casher area, were also very friendly and courteous. After a long day, they still give you a big smile. Great job, to everyone at Lone Star. More

When I have to come in for service, it is always a pleasure to see George because he is always so helpful and if something is needed or not needed for the car, he will tell you so. pleasure to see George because he is always so helpful and if something is needed or not needed for the car, he will tell you so. More

Everyone I came in contact with was very nice to me. My service was great. I forgot my laptop computer and Ric told me he was going to call me to let me know! service was great. I forgot my laptop computer and Ric told me he was going to call me to let me know! More