
Lone Star Toyota of Lewisville
Lewisville, TX
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The sales manger and salesman Thomas were great Thomas explained everything and made sure we were happy with our Tundra They made the deal happen Thanks Doug & Cathy Bishop explained everything and made sure we were happy with our Tundra They made the deal happen Thanks Doug & Cathy Bishop More
A few months back I took our 2013 Toyota Sienna van to the new Plano dealership on hwy 121. Told them that the DVD player is not working. But could be the radio/nav unit as well. The service advisor said the new Plano dealership on hwy 121. Told them that the DVD player is not working. But could be the radio/nav unit as well. The service advisor said they don't make parts for my van after 5 or 6 yrs.. I said no & left upset. 3 weeks our washer wiper motor went out. We have a extended warranty which they fixed the wiper motor, but I asked again about the radio/nav unit and the DVD player not working together. This different service Advisor told me they don't make parts for my van after 7 or 8 yrs. They flat out lied and just didn't want to even try to work on it, even though I have a extended warranty that will cover it. Now I have gone to the Lewisville Lone Star Toyota dealership and service Advisor Fatima and the service manager Rob both have taken excellent care of our van. They have install a new radio navigation unit. And they checked the DVD player to make sure it's good and we now found out the video display monitor for the movies has gone bad and they are working with me and the extended warranty company to get that fixed too. So if you need your Toyota to be fixed/worked on, go to the Lewisville Lone Star Toyota dealership and ask for Fatima the service advisor. Her and Rob and everyone there in service and the technicians in the back are very nice and very professional. More
I am very happy with my experience in purchasing Toyota Highlander from this place especially John! He is very kind, caring and experienced, he understood our needs and gave the best recommendations and he Highlander from this place especially John! He is very kind, caring and experienced, he understood our needs and gave the best recommendations and helped us a lot to go home with the car in the same visit. Also Eric did a really good job in finding us the best plans and options for the car. Both of them helped us a lot and the people in this are very friendly, highly recommending it! More
I was very impressed with the service and transparency throughout the entire process. I would recommend them to anyone interested in a new or used vehicle. Lliana is very special. throughout the entire process. I would recommend them to anyone interested in a new or used vehicle. Lliana is very special. More
I went to about 10 different dealerships looking for a new car. Lone Star Toyota was the only one that actually wanted to sell a car. I told them what I wanted and what I had to work with. I went home new car. Lone Star Toyota was the only one that actually wanted to sell a car. I told them what I wanted and what I had to work with. I went home with the Crown, a smile on my face, and I haven’t stopped talking about how great of an experience it was with my dad since. More
Zero stars if I could. Went to buy a Tacoma yesterday, John and cash (btw not their real names) jerked me around most of the day and were very rude and disrespectful. Havin Went to buy a Tacoma yesterday, John and cash (btw not their real names) jerked me around most of the day and were very rude and disrespectful. Having to make three trips and hour each way… price online shows 36k , I got there they showed a price of 47k on a sr5 model… I showed him the paper of his listing off the website and then said it’s 38k, finally get down to msrp and then they weren’t willing to make a deal. Mind you I’m buying in cash (no financing) anyways I end up leaving and going back to work. Get a call at 7pm telling me to come back and they would do the 35.5k I was willing to pay… then when I got there the price changed again. Manager called told me to come back for 35.5k, when I tried to reach a few minutes later his phone went to voicemail and couldn’t get a hold of anyone. Wasted my whole day from 12-8pm going back and forth for nothing. The snarky comments made by the salesmen were unprofessional and should never even been said. I’ve bought over 10+ brand new cars in cash and I’ve never dealt with a dealership or staff like this. Go to any other Toyota dealer in the area besides this one, you’ll have a much better experience and won’t get jerked around. Called me Saturday and told me the truck was sold when it’s still on the lot with no pending sales. Told me if I wanted it the price would be higher now without any reason. Pressured me into deleting my review, I agreed deleted it. They called me back said thank you and we won’t be selling you the truck. and then told me they have someone else buying the. So guess what take your one star. Scammy dealership… will be contacting Toyota north America as we speak. Got a case filed and I’m sure they’ll be hearing about it. If you want to be mistreated given 7 different prices, told lies about %7 Financing rate when Toyota shows 3.99. That’s doesn’t even matter though as I was buying in cash. Surprised one deal over less than $1000 caused the whole dealership to go against me, threaten me, lie, and just be overall scummy. Oh and John & cash I made sure to include a complaint against both of you to Toyota North America specifically. More