I took my Toyota Tacoma Access Cab to Lone Star Toyota of Lewisville for a factory recall issue. While there, I asked them to look at the driver’s side rear (access) door. The handle had broken internally and it would not open. They said they would look at it and let me know. They called to say the door handle assembly was indeed broken, and it would cost $349 to repair. I declined. When I picked up my truck, I was charged $149 for “diagnosing” the door issue. Lone Star never disclosed it would be $149 to “look at it.” This seemed very high and there was no evidence they did anything except look at the door. I paid my bill and left feeling cheated.
Today, I watched a local body shop mechanic fix the door issue. He squeezed the handle once, and saw it had no resistance. He instantly said it was a broken clip on the handle and that it was fairly common. He took the inside door panel off, replaced the plastic clip (less than $10 part), and reattached the door panel. The whole thing took less than 12 minutes.
Lone Star did charge me $149 to squeeze my door handle, and then they wanted to charge me $349 for a 10 - 15 minute job that would use a less than $10 part. I will never use Lone Star Toyota of Lewisville again, for anything. They were untrustworthy and unethical! My warning is to stay away from Lone Star.