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Lone Star Toyota of Lewisville

Lewisville, TX

4.4
748 Reviews

1547 Stemmons Fwy

Lewisville, TX

75067

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Showing 748 reviews

December 18, 2021

The service dept. rep Stefan Walton provided great customer service. He's very detailed when addressing auto needs and concerns that requie immediate attention. Toyota of Lewisville Rocks!! More

by Nvelez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stefan Walton
Dec 21, 2021 -

Lone Star Toyota of Lewisville responded

Nvelez, this is great news! We're so happy to hear you had a positive experience and that you took the time to write about it. We will pass along the positive praise to Stefan as well.

December 18, 2021

Fast effective efficiency professional attention was successful Direct willing to cooperate customers needs plus new systems status vehicles More

by Al
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fantino
Dec 21, 2021 -

Lone Star Toyota of Lewisville responded

Al, thanks so much for this review!

December 17, 2021

10k service, Immediate assistance, prompt attention to details. Follow up by text and email. Excellent More

by Rpier1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cristina Rodriguez
Dec 17, 2021 -

Lone Star Toyota of Lewisville responded

Thanks for taking the time to write a review, we appreciate it!

December 15, 2021

The people are the key for the customer experience and JR provides extraordinary customer service with his professionalism and sincerity. In addition, based on my last three visits everyone I met with there More

by susie K
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JR (Sebastian)
Dec 15, 2021 -

Lone Star Toyota of Lewisville responded

We love to hear that you continuously have a great experience at our store. We hope that we are able to continue to provide you with top-tier service in the future. thanks so much for taking the time to write this review. We will pass along the positive praise to JR!

December 13, 2021

Nick took good care of me and I agreed with the recommended maintenance fixes (beyond those I already knew about). More

by rjmanchette
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick
Dec 15, 2021 -

Lone Star Toyota of Lewisville responded

We're so glad you felt our team was trustworthy and honest with your repairs, that is what we always strive for! We appreciate the review

December 13, 2021

They were courteous and answered all my questions. Nych even advised that I should check to see if insurance would cover the repair. More

by scottalott
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nych Warren, Collin Baker
Dec 15, 2021 -

Lone Star Toyota of Lewisville responded

Great to hear! We're happy you had a positive experience and took the time to write a review about it. Best

December 08, 2021

Jalon Smith and Serena Gossett were both awesome to work with. Both were VERY knowledgeable and extremely friendly! They were both excellent at their jobs and with people. The dealership is lucky to have t More

by xray.amy37
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Serena Gossett, Jaylon Smith
Dec 13, 2021 -

Lone Star Toyota of Lewisville responded

Amy, reading this review made us so happy! Not only did you have a positive experience but specific people on our team really stood out to you, which is so meaningful to us. Thanks so much for taking the time to write this review - it means more than you know!

December 08, 2021

Excellent work! My SA, Koleton, and the entire team were great addressing both warranty, parts and Remote Connect issues! Highly recommended! More

by veitenheimerjr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Venden, Koleton, Robert Vitela
Dec 13, 2021 -

Lone Star Toyota of Lewisville responded

Awesome! We are glad to hear you had a good experience and decided to share it. We will happily pass along the positive praise to Kole, as well.

December 07, 2021

Listed vehicle for about $16k. I reached out and they tried to make me come in to discuss. Finally forced them to give me a full price and they increased it to $22.5k. The online prices are fake. More

by MH Texas
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ahmad Caldwell, Jason Coleman
Dec 08, 2021 -

Lone Star Toyota of Lewisville responded

Our online prices only list MSRP (on new vehicles) and Market price (on used). Neither of these prices claims to be the final price, including taxes & fees, dealer adds, and a market adjustment fee (which unfortunately most dealers in the DFW area are being forced to add to vehicle prices due to inventory being the lowest it's been in over a decade). Online we ask the customer to call for the final price, which we are happy you did! We wish you the best with your car-shopping experience.

Dec 08, 2021 -

MH Texas responded

That's called a bait and switch. The used car ad literally calls out that you are selling below kbb value, Then you added 40% to the price after a painful amount of back and forth where you tried to convince me to come in without actually giving me the final price. Bottom line. If you have a more accurate price on hand, That should be what you list it for, not some arbitrary price you use to trick people into wasting time. Common courtesy goes a long way.

December 05, 2021

Great experience, left another dealership with poor relationship skills and I am happy with the decision. Would highly recommend switching if you are looking for personal service and a long term relat More

by pbtrvet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Price, Collin Baker
Dec 08, 2021 -

Lone Star Toyota of Lewisville responded

this is awesome to hear, we're glad we could make the experience as painless as possible for you! We appreciate the review

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