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Lone Star Toyota of Lewisville

Lewisville, TX

Overview
Reviews
4.4
746 Reviews
Call Dealership (469) 290-0539
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1547 Stemmons Fwy

Lewisville, TX

75067

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Showing 746 reviews

September 28, 2021

Wonderful staff, great service, they really care about their customers. You will not be disappointed. More

by Thequeenofvees
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Collin Baker
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Sep 30, 2021 -

Lone Star Toyota of Lewisville responded

IT MEANS SO MUCH TO US THAT YOU TOOK THE TIME TO WRITE SUCH A NICE REVIEW, thank you!

September 25, 2021

In take for recall service was quick. Updates on progress was timely with MStatus app. Inspection came up with plausible items of which I agreed. I will return for service in the future. More

by Wdmccaryjr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elizabeth Portela was my service advisor.
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September 25, 2021

I have lost the the best service writer ever. Having to start over , giving them a shot at regaining my confidence in quality work . I have had some questionable recommendations in the past . I had a good More

by Peterkelly79
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kole
Report | Print
Sep 27, 2021 -

Lone Star Toyota of Lewisville responded

We are glad to hear Cole stepped up and rose to the occasion! Please don’t hesitate to bring anything else to our attention that you have any issues with. We look forward to serving you in the future. Thanks for taking the time to write this review.

September 24, 2021

Very fast, no pushy kind of service. reasonable price …I will highly recommend them for service needs.. More

by amish.hansoti
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Collin Baker
Report | Print
Sep 27, 2021 -

Lone Star Toyota of Lewisville responded

Collin our service director will love to hear this! I will pass along the positive praise. Thank you so much for taking the time to write a review about your experience

September 19, 2021

Wonderful customer service and care will recomond to friends and family for there future need. More

by Singhasha
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I do not remember the name of a person at this time
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Sep 23, 2021 -

Lone Star Toyota of Lewisville responded

This is so wonderful to hear, thank you so much!!

September 19, 2021

Good service as always. Nice waiting areas. Always enjoy getting a car wash, too, as part of the service. More

by ckjacobsen79
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Vitela, Collin Baker
Report | Print
Sep 23, 2021 -

Lone Star Toyota of Lewisville responded

We truly love seeing these reviews, thanks for taking the time to write one.

September 18, 2021

After Eric took over was handled professionally 👍, truck was in shop for oil change/catalytic converters got stolen took 2 months to get repairs completed??? More

by Billydougan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric, Collin Baker
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Sep 23, 2021 -

Lone Star Toyota of Lewisville responded

We appreciate your patience and the fact that you took the time to write a review. It sounds like the repair took much longer than expected. it is very tough to find those parts in stock right now due to inventory issues and also crime issues (they keep getting stolen around Texas so everyone is ordering new parts). We will surely pass along the positive feedback to Eric! Thanks

September 18, 2021

Service call person work for them to make their Service call person work for them to make their commission So there will try to make big ticket More

by Alexmavani
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brad
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Sep 23, 2021 -

Lone Star Toyota of Lewisville responded

We appreciate your feedback and want to thank you for writing a review and bringing this to our attention.

September 16, 2021

My experience has been mostly positive.Improvement could My experience has been mostly positive. Improvement could be made in the area of greeting customers on arrival. A friendlier attitude by service ad More

by Captivaron
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I worked with someone named Brad. Brenda checked me out and was most courteous. I had no interaction with Collin Baker?
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Sep 23, 2021 -

Lone Star Toyota of Lewisville responded

We really appreciate you took the time to write a review, your feedback has been passed along to the fixed ops director! :)

September 15, 2021

Stefan Walton was outstanding, Polite , Sufficient and Professional and the environment was clean and welcoming. More

by Nell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stefan Walton
Report | Print
Sep 16, 2021 -

Lone Star Toyota of Lewisville responded

Nell, thanks for taking the time to write a review, we appreciate it more than you realize! I will make sure the positive praise gets passed along to stefan

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