
Lone Star Toyota of Lewisville
Lewisville, TX
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Found a used car online. Test Drove it, sat down, let them run my credit. All of a sudden the car had a $3300 Dealer Adjustment Fee, and $2000 Protection package. Asked them to remove it and re-do the nu them run my credit. All of a sudden the car had a $3300 Dealer Adjustment Fee, and $2000 Protection package. Asked them to remove it and re-do the number for the financing. The would not remove it and then got argumentative. They lost the sale. Walked out, they obviously don't need my business. More
Awesome experience. Top rating would recommend Michael Burnthorne. As a personable professional. He has good intentions. Well rounded about the business he's in. Very nice young man Burnthorne. As a personable professional. He has good intentions. Well rounded about the business he's in. Very nice young man More
Worked with Collin and was very satisfied. He was very friendly and very helpful. Walked me thru exactly what I needed done. Great service Thank you! friendly and very helpful. Walked me thru exactly what I needed done. Great service Thank you! More
Amazing service EVERYTIME! Liz was so helpful and I received my car within a short amount of Time. Definitely coming back ! Recommend for sure to all my friends and family! received my car within a short amount of Time. Definitely coming back ! Recommend for sure to all my friends and family! More
The dealing was excellent, The waiting area and other facilities also good, after service vehicle was clean, i received notification for each steps, so, I can recommend this center. facilities also good, after service vehicle was clean, i received notification for each steps, so, I can recommend this center. More
Hands down rudest sales person we have ever experienced. We were prepared to trade in and pay cash for a vehicle. They tried to convince us to finance. We declined. They said tell us your cash purchase but We were prepared to trade in and pay cash for a vehicle. They tried to convince us to finance. We declined. They said tell us your cash purchase but we won't negotiate. If you don't like it you can go somewhere else and do business with someone else. Rudest sales person ever. His name was Miguel. I am shocked at rude his behavior was. He wouldn't get his way at how the negotiations were going so he got frustrated and changed his demeanor and tone after a few minutes. We tried to address with management Miguel's demeanor and rude behavior. No one had addressed it nor apologized for this employee's behavior. We eventually walked out. Would never ever ever ever do business here nor give them our money for how they treated us. Stay as far away from this place as you can. There are other dealerships that can treat customers with respect and professionalism. If you attempt to do business with this dealership, hopefully you will be never encounter Miguel. It seems like his trigger word is "finance". If you decline or try to finance outside of their department, he will flip on you in a hot second. Consumer beware! More
I always receive great service when I come to the dealership. 😊However I will need to come back over so that they can reset my device (service reminder) in my truck. dealership. 😊However I will need to come back over so that they can reset my device (service reminder) in my truck. More
Very pleasant and personal employees. I will return and get things done as I can. Have always been treated kindly. I would recommend this dealership to others. get things done as I can. Have always been treated kindly. I would recommend this dealership to others. More