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Lone Star Toyota of Lewisville

Lewisville, TX

4.4
749 Reviews

1547 Stemmons Fwy

Lewisville, TX

75067

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Showing 749 reviews

September 18, 2021

Service call person work for them to make their Service call person work for them to make their commission So there will try to make big ticket More

by Alexmavani
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brad
Sep 23, 2021 -

Lone Star Toyota of Lewisville responded

We appreciate your feedback and want to thank you for writing a review and bringing this to our attention.

September 16, 2021

My experience has been mostly positive.Improvement could My experience has been mostly positive. Improvement could be made in the area of greeting customers on arrival. A friendlier attitude by service ad More

by Captivaron
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I worked with someone named Brad. Brenda checked me out and was most courteous. I had no interaction with Collin Baker?
Sep 23, 2021 -

Lone Star Toyota of Lewisville responded

We really appreciate you took the time to write a review, your feedback has been passed along to the fixed ops director! :)

September 15, 2021

Stefan Walton was outstanding, Polite , Sufficient and Professional and the environment was clean and welcoming. More

by Nell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stefan Walton
Sep 16, 2021 -

Lone Star Toyota of Lewisville responded

Nell, thanks for taking the time to write a review, we appreciate it more than you realize! I will make sure the positive praise gets passed along to stefan

September 15, 2021

Service was good. No waiting and work completed as promised. I will be back again! More

by akbethke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Stephens
Sep 16, 2021 -

Lone Star Toyota of Lewisville responded

We appreciate you taking the time to write a review! We look forward to serving you again

September 13, 2021

Found a used car online. Test Drove it, sat down, let them run my credit. All of a sudden the car had a $3300 Dealer Adjustment Fee, and $2000 Protection package. Asked them to remove it and re-do the nu More

by ChadMan69
Quality Of Work
Recommend Dealer
No
Employees Worked With
Caleb Okeke
Sep 15, 2021 -

Lone Star Toyota of Lewisville responded

Chad, Thanks so much for taking the time to write a review, we appreciate your feedback! Unfortunately, due to the extremely limited inventory in the current market - most dealerships are doing a "market adjustment fee" We are very sorry you felt the pricing was not completely transparent. We wish you the best in your car-shopping endeavors

Sep 15, 2021 -

ChadMan69 responded

FYI, Toyota of Plano earned my business, Similar TRD tundra with 24000 less miles and no bait and switch "market adjustment fee".

September 12, 2021

Awesome experience. Top rating would recommend Michael Burnthorne. As a personable professional. He has good intentions. Well rounded about the business he's in. Very nice young man More

by Tonyajackson545
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derrick Mormon, Michael Burnthorne
Sep 13, 2021 -

Lone Star Toyota of Lewisville responded

Tonya, it is truly great to hear that you felt our team was helpful and professional. It really is nice that you took the time to write this awesome review. I will make sure to pass along the kind words to Michael as well.

September 12, 2021

Worked with Collin and was very satisfied. He was very friendly and very helpful. Walked me thru exactly what I needed done. Great service Thank you! More

by Karol.carter61
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Collin Baker
Sep 13, 2021 -

Lone Star Toyota of Lewisville responded

Thanks so much for taking the time to write a review, we really appreciate it. We will be sure to pass along the kind words to Collin as well.

September 12, 2021

Amazing service EVERYTIME! Liz was so helpful and I received my car within a short amount of Time. Definitely coming back ! Recommend for sure to all my friends and family! More

by misstexas702
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stefan Walton! , Collin Baker
Sep 13, 2021 -

Lone Star Toyota of Lewisville responded

We are so glad you felt your time was respected and we can't wait to serve you again in the future! We appreciate you taking the time to write a review.

September 12, 2021

They’re really friendly also they do a really good job, I also waited less time than what I thought I was gonna wait. Great Job! More

by Josue
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Miguel Cardenas, Robert Vitela, Collin Baker
Sep 13, 2021 -

Lone Star Toyota of Lewisville responded

Josue, we are so glad you felt your time was respected. We look forward to serving you in the future!

September 11, 2021

The dealing was excellent, The waiting area and other facilities also good, after service vehicle was clean, i received notification for each steps, so, I can recommend this center. More

by bejisaji
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Collin Baker
Sep 13, 2021 -

Lone Star Toyota of Lewisville responded

Thank you so much for taking the time to write a review about your experience. We are so glad you felt comfortable while you waited and felt well informed.

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