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Lone Star Toyota of Lewisville

Lewisville, TX

4.4
746 Reviews

1547 Stemmons Fwy

Lewisville, TX

75067

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Showing 746 reviews

September 01, 2021

Toyota of Lewisville always gives me an honest appraisal of what needs to be done to my car at a fair price. I bought my 2010 Corolla from them 9 years ago, and they will help me keep it in great condition More

by long time customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fanstino Sebastian, Collin Baker
Sep 01, 2021 -

Lone Star Toyota of Lewisville responded

thank you for being a part of the lone star Toyota family for so long, we are so happy to hear you had a positive experience with us again. We truly appreciate you taking the time to write a review

August 31, 2021

I’m very satisfied with the service department. They are very conscientious, listen carefully, execute efficiently & answer all questions. They serviced my Toyota Highlander in a timely manner & kept me co More

by SNFM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Collin Baker, Robert Vitela
Sep 01, 2021 -

Lone Star Toyota of Lewisville responded

We love to see it! Happy you had a positive experience with our service department and we are so grateful you took the time to write a review. We hope to see you again.

August 30, 2021

I arrived earlier than scheduled and still was tended to promptly. Service provided was completed before estimated time. Service advisor and to Caleb were great More

by Buizatito
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Miss Martinez and Caleb
Sep 01, 2021 -

Lone Star Toyota of Lewisville responded

Thank you so much for taking the time to write a review, we love to hear you had a positive experience. We will surely pass along the positive praise to Caleb as well as his supervisor.

August 27, 2021

Found a car at this dealership brought in capital one pre approval the finance manager laughed at me they tacked on 5k in dealership fees and said this is what we will sell car for . Totally unprofessional a More

by daddio94
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cameron Bowie, Dennis Arellano, Roderick Adair, Amelia Agudelo, Sebastian Arellano, Sahily Armas, Zoe Avery, Meslier Cabrera, Miguel Cardenas, Michael Burnthorne
Sep 13, 2021 -

Lone Star Toyota of Lewisville responded

Most dealerships are doing market adjustment fees, as we are, due to extremely low inventory issues. As well as taxes. We are sorry you felt the price wasn't what you expected. We hope you found what you were looking for

August 26, 2021

The attention to detail was excellent. The workmanship obviously outstanding since my car hasnt operated this well since it was new 11 years ago. the service team really cares about the customer and follo More

by jblain27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The lady who checked me out was very friendly and easy to deal with , Collin Baker, Robert Vitela
August 26, 2021

Douglas Howard explained in detail the service I needed. Since the expense was unexpected for me, he offered the alignment at no charge. Toyota allowed him to worked with the customer which was satisfactory More

by CB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Douglas Howard in service.
Aug 27, 2021 -

Lone Star Toyota of Lewisville responded

CB, thanks so much for taking the time to write a review, we appreciate hearing about your experience and who aided in helping you. We will pass along the praise to Dougas. We look forward to serving you in the future.

August 25, 2021

My service agent Cole was very helpful and got my truck in and out as promised. More

by Cooper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Collin Baker
Aug 26, 2021 -

Lone Star Toyota of Lewisville responded

Cooper, thanks for taking the time to write a positive review, we will pass along the praise to cole as well.

August 22, 2021

Great job for the service! Friendly service at Toyota of Lewisville and will def recommend to people to go here for their service and all. More

by Anonymous
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John McMurtray
Aug 24, 2021 -

Lone Star Toyota of Lewisville responded

We appreciate you taking the time to leave an awesome review! We are so glad you had a great experience and are looking forward to having you back.

August 22, 2021

Lonestar Toyota of Lewisville advertised a 2018 F-150 King Ranch for $40k and told me the price was firm and they would hold the vehicle while I drive 3 hours from Austin to make the purchase. Upon arriv More

by JP
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Courtney Crawford, Jaylon Smith
Aug 24, 2021 -

Lone Star Toyota of Lewisville responded

Justin, I am so sorry you felt that there wasn't transparency and you wasted your time driving up here. A lot of dealerships are doing a $5,000 market adjustment price on their vehicles and are even showing that adjustment online, due to the industry's inventory levels. Although it isn't illegal, I am very sorry you had this experience. We are working to train our sales staff to better operate in the new state of the market. We appreciate you writing this review as it sheds light on where we need to focus our efforts more. If you feel we have not addressed your review properly please send us an email at lonestartoyotalewisville@gmail.com. Thank you,

August 21, 2021

The people were willing to go above and beyond for the car that I wanted. This is true dedication! More

by glohernandez1911
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Marshall, Serena Gossett
Aug 24, 2021 -

Lone Star Toyota of Lewisville responded

We are glad you had a great experience and thank you for taking the time to share a review!

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