Lone Star Toyota of Lewisville

Hands down rudest sales person we have ever experienced. We were prepared to trade in and pay cash for a vehicle. They tried to convince us to finance. We declined. They said tell us your cash purchase but We were prepared to trade in and pay cash for a vehicle. They tried to convince us to finance. We declined. They said tell us your cash purchase but we won't negotiate. If you don't like it you can go somewhere else and do business with someone else. Rudest sales person ever. His name was Miguel. I am shocked at rude his behavior was. He wouldn't get his way at how the negotiations were going so he got frustrated and changed his demeanor and tone after a few minutes. We tried to address with management Miguel's demeanor and rude behavior. No one had addressed it nor apologized for this employee's behavior. We eventually walked out. Would never ever ever ever do business here nor give them our money for how they treated us. Stay as far away from this place as you can. There are other dealerships that can treat customers with respect and professionalism. If you attempt to do business with this dealership, hopefully you will be never encounter Miguel. It seems like his trigger word is "finance". If you decline or try to finance outside of their department, he will flip on you in a hot second. Consumer beware! More

I always receive great service when I come to the dealership. 😊However I will need to come back over so that they can reset my device (service reminder) in my truck. dealership. 😊However I will need to come back over so that they can reset my device (service reminder) in my truck. More

Very pleasant and personal employees. I will return and get things done as I can. Have always been treated kindly. I would recommend this dealership to others. get things done as I can. Have always been treated kindly. I would recommend this dealership to others. More

Toyota of Lewisville always gives me an honest appraisal of what needs to be done to my car at a fair price. I bought my 2010 Corolla from them 9 years ago, and they will help me keep it in great condition of what needs to be done to my car at a fair price. I bought my 2010 Corolla from them 9 years ago, and they will help me keep it in great condition for a long time to come. More

I’m very satisfied with the service department. They are very conscientious, listen carefully, execute efficiently & answer all questions. They serviced my Toyota Highlander in a timely manner & kept me co very conscientious, listen carefully, execute efficiently & answer all questions. They serviced my Toyota Highlander in a timely manner & kept me continuously informed regarding the status via texts. More

I arrived earlier than scheduled and still was tended to promptly. Service provided was completed before estimated time. Service advisor and to Caleb were great promptly. Service provided was completed before estimated time. Service advisor and to Caleb were great More

Found a car at this dealership brought in capital one pre approval the finance manager laughed at me they tacked on 5k in dealership fees and said this is what we will sell car for . Totally unprofessional a approval the finance manager laughed at me they tacked on 5k in dealership fees and said this is what we will sell car for . Totally unprofessional absolutely disgusted with their service they are bait and switch dealership bottom of the barrel Toyota dealership stay away from them . More

Douglas Howard explained in detail the service I needed. Since the expense was unexpected for me, he offered the alignment at no charge. Toyota allowed him to worked with the customer which was satisfactory Since the expense was unexpected for me, he offered the alignment at no charge. Toyota allowed him to worked with the customer which was satisfactory to customer and the company. More

My service agent Cole was very helpful and got my truck in and out as promised. in and out as promised. More