Lone Star Toyota of Lewisville

2 years ago I purchased a used car from this dealership. They were great, and everything went very well. So when my car started having problems My father and I thought we would call and see if there was any They were great, and everything went very well. So when my car started having problems My father and I thought we would call and see if there was anything they might be able to do to help us out. They assured us they could get us into a new car and that we should come in and they would get us squared away. All I needed to do was send them my information and I could leave with a car the next day. Cool. So I go up there, my father was co-signing and sent his stuff in prior, and I wait. I wait for 3 hours. Every update I get sounds like "We are working on it" or "Just a little bit longer, we think we found something that will work for you." Cool. At around that third hour someone comes up and says " We found something for you, and got it squared away with our credit department. We don't have the VIN number yet, because we are having a shortage on cars. If you come back Monday we will have a car for you, and all you will have to do is sign the papers and you will be good to go." That makes sense. Sure. I took off Monday, because I knew I was going to need to go up there. Before I left, I thought I would call to see if they had an ETA on when I would need to be there. They said "We are still trying to work this out with the bank." I told them I didn't understand why, because I had been promised that it was being taken care of, and all I would have to do is show up. Then I was told "I don't understand why someone would have said that because it's not true." Um. Weird. So I said I didn't understand why that would be said, or why it was taking so long. He said, and I quote, "Its taking a long time because you have bad credit. That's not our fault." First of all. I don't let my family talk to me like that, I am sure not gonna let a stranger do it. Second if you can't do anything SAY THAT. In case you were wondering how this ended, they ran my credit 16 times. 13 of those did not have my consent. We were lied to by multiple people through out the entire process. We have been at this for a MONTH, and the service department is being helpful, but that does not take away from fact they took my credit and RAN IT INTO THE GROUND instead of owning up to an inability to do something. Lies, lies, and more lies. That's what this business has to offer you. They say when you buy from them you are family. What they don't tell you is that they mean your toxic family. More

Pleased with the service I received from Stefan. The price was very reasonable. The appointment was made the night before. I got the repair done by 4;00 that day. price was very reasonable. The appointment was made the night before. I got the repair done by 4;00 that day. More

I am so excited for our new family car. Lone Star Toyota provided a seamless car buying process during such uncertain times. Thank you so much! provided a seamless car buying process during such uncertain times. Thank you so much! More

I had a great experience purchaisng my vehicle from Lone Star Toyota. I would definitely buy another car from Xavier and the team at Lone Star. Star Toyota. I would definitely buy another car from Xavier and the team at Lone Star. More

I like that it was quick in and fairly quick out. Thomas was efficient and helpful. I like that the process moved quickly. Good deal was efficient and helpful. I like that the process moved quickly. Good deal More

Douglas Howard was my Service Manager. He was courteous, professional, and prompt. Felt very comfortable. Would surely come back. Great Service and didn’t have to wait that long either. professional, and prompt. Felt very comfortable. Would surely come back. Great Service and didn’t have to wait that long either. More

Samuel went above and beyond to find out what was wrong with my car. He also offered to call my insurance company for a supplement with my car. He also offered to call my insurance company for a supplement More

Great buying experience with Lone Star Toyota! Allan kept me updated frequently on the process of my new car order. He was very helpful and courteous! kept me updated frequently on the process of my new car order. He was very helpful and courteous! More

Stefan was very great to work with. He has the best attitude and knows how to manage expectations. When he called to tell me my car was ready, I needed a ride. He sent a shuttle to pick me up and was attitude and knows how to manage expectations. When he called to tell me my car was ready, I needed a ride. He sent a shuttle to pick me up and was right on time. I especially appreciated that he warned me about the temporary fuel smell before I got in my car. Great service! More

This is the third time I have purchased a vehicle from this dealership and it was the best experience ever! The sales staff gave me lots of information that helped me make my decision. There was never any this dealership and it was the best experience ever! The sales staff gave me lots of information that helped me make my decision. There was never any pressure from the sales or finance departments. I will be returning to the Lone Star dealership. More