Lone Star Toyota of Lewisville

Absolutely terrible experience. Worked out a deal with the sales team, had all the numbers finalized and in writing, and management came through trying to double the price in a jumble of numbers trying to the sales team, had all the numbers finalized and in writing, and management came through trying to double the price in a jumble of numbers trying to pull one over. Luckily I had the capacity to go through and break down their nonsense, and they still refused to honor the original negotiated agreement. Even when I broke down the numbers for them to highlight where they were wrong and that I wouldn't fall for their duplicity, they still refused to acknowledge their duplicity. The sales manager stayed that he didn't like the deal and refused to honor it. The fact that they had the audacity to commit to a deal in writing and immediately renege on it highlights the character of this dealership. Incompetence at best, but more likely indicative of negotiating in bad faith and their predatory nature. Would never recommend to anyone. Waste of time. More

Terrible service. Waited for over 2 hours for them to fix something Toyota of Plano did not fix. When I tried to get a replacement car so I could at least work today and not waste time at the dealership, the something Toyota of Plano did not fix. When I tried to get a replacement car so I could at least work today and not waste time at the dealership, they refused to give me one. I had proof of insurance, my license, and a credit card. I bought a brand new 2021 Camry and it has not even been 2 weeks and already I’ve taken it to the dealership twice since the first time, they ignored the problem. The employees at Lone Star Service have an attitude problem!! I know the car being defective isn’t their fault. However, why can I not get a car in the mean time so my livelihood isn’t affected? Made no sense. First off, don’t buy a new 2021 Camry SE...the fuel pumps are on recall and it will cause your engine to shut off while you’re driving...oh yeah, that happened twice! not worth the time, frustration, or the car. You are better off getting a used Lexus for the same amount of money but better quality car. Lesson learned—do not deal with Toyota of Plano or Lone Star. Side note: the car was towed to lone star instead of Toyota of plano(where it was purchased) because Toyota of Plano did not give that option and if I wanted it to go there, it would’ve been me that paid for the tow 🙃...makes so much sense. More

I wonder how many great employees lone star will lose because of Sarah Mann? it’s sad honestly. I have never worked with such a terrible person in all my life and I know every other employee there agrees because of Sarah Mann? it’s sad honestly. I have never worked with such a terrible person in all my life and I know every other employee there agrees. Not sure how she is still employed. More

In 2020 the customer service here is deplorable. If you expect information you can trust as to repairs needed to be done, do not use this dealership unless you want to get ripped off and treated like crap expect information you can trust as to repairs needed to be done, do not use this dealership unless you want to get ripped off and treated like crap while they are at it. mckinney is 30 mins away, where all their good service managers went. More

I now have to repair what the service department caused, beware they will not stand behind their work even after they had a chance to. beware they will not stand behind their work even after they had a chance to. More

Miriam was a great service advisor she really help me out with my car. I will definitely be coming back to see her for my next service. with my car. I will definitely be coming back to see her for my next service. More

Miriam Morales was amazing advisor supper nice answer all my questions, my car was in excellent hands definitely coming back for service with her-jes my questions, my car was in excellent hands definitely coming back for service with her-jes More

Susana brindó un servicio al cliente increíble. Esta fue mi primera compra con Toyota y no me decepcionó. ¡Susana hizo que el proceso fuera rápido y fácil! Le recomiendo encarecidamente que pregunte por ell mi primera compra con Toyota y no me decepcionó. ¡Susana hizo que el proceso fuera rápido y fácil! Le recomiendo encarecidamente que pregunte por ella al comprar un automóvil. Ella es bilingüe y muy bien informada. More

Susana assisted me and she was great! She made sure I was updated and was very sweet, I will def go back thank you Susana Mosqueda for great service. updated and was very sweet, I will def go back thank you Susana Mosqueda for great service. More

The worst I've ever accounted in my life. So unprofessional and disrespectful people. Wasted my time here. They will lie and lie some more unprofessional and disrespectful people. Wasted my time here. They will lie and lie some more More