Lone Star Toyota of Lewisville

I had purchased a 2020 avalon and brought it back home for a WHOLE WEEK! I signed the contract and everything look good. Yesterday I received a call that I needed to go back. I went in and suddenly my con for a WHOLE WEEK! I signed the contract and everything look good. Yesterday I received a call that I needed to go back. I went in and suddenly my contract was no longer approved after me and Toyota have signed the contract! The wanted to ask me to sign a new contract with a higher down payment and a higher interest. Which I said no. My trade-in which was a 2016 avalon had already a deal on it and thank god they had to tell the lady that the deal was off! This is not right for dealers to say it approved and then try to scam u by saying ur no longer approved and then trying to get u to sign off a new contract with higher interest, down payment and payments! Do not go here I do not recommend it and if you do make sure that u are 100% sure that the contract is fully approved even though mine was and the salesman told me they do not abide by the contract. Worst experience ever specially after showing that car off to your friends and family! If I could I would give them a 0 stars! More

Un excelente equipo que hace todo lo posible de darte el mejor trato para ti. Desde los vendedores Sahily Armas y finanzas el Sr. Vicente mejor trato para ti. Desde los vendedores Sahily Armas y finanzas el Sr. Vicente More

Quiero dar Gracias al señor Miguel Cardenas por ayudarme con la compra de mi Rav4, el señor muy amablemente me explico y aclaro todas mi dudas. Sabe muy bien todo lo referente a su trabajo. Excelente experi con la compra de mi Rav4, el señor muy amablemente me explico y aclaro todas mi dudas. Sabe muy bien todo lo referente a su trabajo. Excelente experiencia, si van a comprar auto, vayan directamente con el, se los recomiendo ampliamente. More

Got my first car from this dealership it’s Toyota Camry... It’s was Laura who take care of us and her customers was good and friendly..... Camry... It’s was Laura who take care of us and her customers was good and friendly..... More

Laura has always been helpful every time I come into the dealership. She always helps me with anything I need, or leads me to the right department. I have never had a bad experience talking with Laura! dealership. She always helps me with anything I need, or leads me to the right department. I have never had a bad experience talking with Laura! More

BUYER BEWARE The GM and salesman play games after I had bank financing and want to charge you a extra 1400 for some tint and floor mats really and wouldn't honor their internet price Never buy anything fro bank financing and want to charge you a extra 1400 for some tint and floor mats really and wouldn't honor their internet price Never buy anything from these thieves! More

On 9/19/20 I visited Lone Star Toyota of Lewisville on Stemmons Freeway. I have been in contact multiple times with Miguel Cardenas and had firmed up a price and deal on a used car that was listed on the Stemmons Freeway. I have been in contact multiple times with Miguel Cardenas and had firmed up a price and deal on a used car that was listed on their website. The price was plainly listed. On 9/18 I had worked out my financing arrangements through Capital One on that exact car stk number LX947899B. I emailed my approval showing all of the costs, interest rate etc to Lone Star, and Miguel. I asked him show this to his sales manager and make sure we were good to go, as I didn’t want games and any surprises upon my arrival. I set an appointment for 12:15 pm with Miguel. So far so good. This is where it went terribly bad. I showed up at 12:10 to be prompt. Miguel had other customers that just showed up. That was not a big issue. After waiting about 30 min, Miguel came by and gave us water and a seat on the floor. I was informed after another 30 min that there was an issue with the ac blower on the car and they were looking at it prior to pulling it around. An hour later finally we were led back to see the car still being worked on as a fuse was damaged. Finally I was getting tired of waiting, So I asked them to save time to start the paperwork. I gave them the necessary documents and went forward. Finally I was able to take it to the car for a drive. Car was fine, but evidently their 120 point inspection doesn’t check power mirrors as neither side worked, along with the tint being bubbled and a big rock chip in the front glass. This is where it goes real bad. Miguel comes up from the “manager” den with my buyers sheet. The agreed upon price was the same, but they had added a 995 dollar maintenance plan to the cost of the car, that in Miguels words was to cover the cost of the items that had been done to the car in the service department. I was explained that it was not some sort of additional warranty, which would provide any benefit to me after leaving. Needless to say I was not willing to pay for that and asked them to take off the 995.00. Miguel told me they were already losing 2k on the car and they WOULD NOT SELL ME THE CAR AT THE ADVERTISED PRICE UNLESS I PAID THE 995.00 MAINTENCE PACKAGE. My reaction was not pleasant. I had driven 2 hours and made to wait over 3.5 hours only to get the same ole car salesman run around that I had worked very hard to avoid. I cant give lower than one star or I would . Bottom line they lied to me, waisted my time, and I left the car there. Its sad to know the same old car salesman SLEEZE is still alive and well at LONE STAR TOYOTA OF LEWISVILLE. BUYER BE GOOD AT MATH AND BEWARE. More