Lone Star Toyota of Lewisville

Taking advantage of I Called to see how much service was for 60k service. I was given a price which was around $500.00. I ask what does that entail and they told me. I sa I Called to see how much service was for 60k service. I was given a price which was around $500.00. I ask what does that entail and they told me. I said I don't need alignment cause I just had it done and my oil change is free and they minus those cost and it came up to $350. So I schedule my appointment and brought my car in and when I get there the service man quotes me a price without looking at my car of $886.00. I said what the heck that's not the price I got over the phone. I ask what does that entail he said transmission fluid change, fuel injection service, brake fluid , air filter, carbon filter. I told him I was quoted a difference price he said this is what 60k service is. I Called my fiancé and he told me to get my keys and leave so I did. I felt I was being taking advantage of because I'm a woman. The day I called other place to see about getting my car service and the most every place said was $220.00 I even called another Toyota and they gave me a quote of $220. 00. I ask what it entail and they did not mention the transmission fluid change , she said it was not due yet. Well after calling I took my car to another place and they said all I needed was a oil change and everything else looks good. Even thou I get a free oil change with Toyota lone star I will rather pay then bring my car back there. Just terrible. More

Free lifetime oilchanges Until new ownership I had no problem getting my oil changed on the free lifetime warranty I was given. The newcownership wants my contract from five y Until new ownership I had no problem getting my oil changed on the free lifetime warranty I was given. The newcownership wants my contract from five years ago. I have my lifetime card and they can see my service record. Very disappointed with this dealership trying to get out of doing my lifetime oil changes. It is almost time for me to buy a new car and won't be returning here and I have bought three pervious vehicles here before new ownership. More

Use another dealer The finance department, sales department and management department are all incompetent. They sold us a car with a major defect, had to give us another The finance department, sales department and management department are all incompetent. They sold us a car with a major defect, had to give us another car and after 3 months are still unable to fix the VIN #. More

Shady collision center Collision center is horrible never take your car there for any reason. A year ago my daughter's Toyota was stolen and we decided to take it here for Collision center is horrible never take your car there for any reason. A year ago my daughter's Toyota was stolen and we decided to take it here for the repair because that is where we purchased the car originally. Because it was stolen with a key left in the vehicle the instructions were written with specific instructions to replace the cylinders and keys so that the key used to steal it couldn't be used in the future. We assumed this was done correctly but two months ago the car was stolen again using the key the thief had from the first time. When my daughter took it back to them they said they would make it right but when it came to get the car they wanted to collect another deductible to fix what they should have done right the first time. They hide behind the excuse that they were not there a year ago and that the insurance company somehow didn't specify to rekey the new cylinders to a different key (not sure how more clear than replace all cylinders and keys you have to be). I will never do business with them again since they are borderline criminal in what they failed to do the first time and how they treated us in rectifying their error. More

Unable to connect with the right person Very upset with them, I'm not sure where to begin. Leased in January 2016. I thought I bought an extended maintenance policy, but I guess I didn't. Bo Very upset with them, I'm not sure where to begin. Leased in January 2016. I thought I bought an extended maintenance policy, but I guess I didn't. Bought a wheel/tire policy that when I needed it was told there was no such thing. Turns out there is but this has yet to be resolved. Sold a dent/ding policy that I thought was with Toyota - it's not. Company it is with has no record of it. Toyota Lewisville no longer works with this company. And since company doesn't have any record of it who knows what kind of coverage I actually have. Person on my business card is no longer there and number was for a totally different department. He was very nice and gave me phone numbers and policy numbers but didn't give me number to finance department. When I called the nice man's phone number I got voice mail that didn't accept messages. Called number I found on line. Got Service. He was very nice and transferred me but of course no one answered. I still don't have a number to finance. I left a message for finance to call me back. We'll see see if/when they do. I talked to a couple of very nice men. But I am not satisfied with this dealership. Twice they pushed me into a lease, playing on my fears of mechanical repair bills. I don't intend to buy another car from them ever. Some people have had good experience with them but I have not! More

Service advisor tried to defraud me On April 7, 2018, I took my 2013 Tundra to dealership for repair of left turn signal. I was informed by a service advisor that I was in violation of On April 7, 2018, I took my 2013 Tundra to dealership for repair of left turn signal. I was informed by a service advisor that I was in violation of Toyota manufacturer's required service on my vehicle as to the replacement of brake fluid, power steering fluid and fuel system cleaning as required by the owners manual. He said I needed these services (without ever inspecting my vehicle) at a total cost of $459.85. I challenged him to find in my owners' manual where such "requirement" existed and it is not there. Only "inspection" is recommended periodically. When he perpetuated his lie to me and would not admit his error, I asked to see the "manager." My service advisor then called over a young man who was obviously not the manager (by his dress, in-managerial appearance, greasy short pants) and he identified himself as a manager. I would not be duped again so I again asked for the manager and was finally taken to the General Manager, Phillipe Ackerman. Mr Ackerman was abrupt, appeared disinterested, and said he saw no problem with the service advisor lying to me and told me all I had to do was to decline the service. More

Horrible I have to change my review! I went to get my 4th oil change! And now all of a sudden I am no longer get my free oil changes. NO I’m not at 60k miles a I have to change my review! I went to get my 4th oil change! And now all of a sudden I am no longer get my free oil changes. NO I’m not at 60k miles and NO I’m not a 3 years, it just disappeared into thin air! Even though I have the letter and my coupons stating that I get free oil changes. Car place are full of lies. Buy car here if you want( I wouldn’t recommend to anyone!!) but don’t buy into the extra crap that they try to sell! I did, and now I no longer get to take advantage of it! That snotty finance lady, wouldn’t even help, she just kept saying I guess you got free oil changes, well no xxxx Martha! More

A quick road to success For a pessimist car buyer like me, this last vehicle purchase has been an amazing experience. Lone Star was the second dealership I visited on the fir For a pessimist car buyer like me, this last vehicle purchase has been an amazing experience. Lone Star was the second dealership I visited on the first day of what I thought would be two weeks of car shopping. No need to waste my time going anywhere else. My sales guy, Charlie Sahagun was profesional, respectful, knowledable and right on target. Charles provided me with options available and kept me mindful of my budget even when I strayed from it. What sales person does that, miss the opportunity to sell a more expensive product? And yes, I went over my original budget but that was my choice and not because of the typical, pushy sales people often found at dealerships. I. Fought a car I love and charlie,as well as lone star, has a client for life. Thank y’all for Providing me with an amazing car buying experience. More

The Best Car Dealership in DFW My husband and I had the best experience in car buying(RAV4 LE 2018) at the Lone Star Toyota of Lewisville, our Salesman Mr. Edson Montoya was very ni My husband and I had the best experience in car buying(RAV4 LE 2018) at the Lone Star Toyota of Lewisville, our Salesman Mr. Edson Montoya was very nice, friendly, presentable and very professional in the manner he handled his clients, he knows exactly how to deal with the people like us. Very knowledgeable about what we were actually looking for, and most of all Mr. Ed treated us like how you like to be treated as a person. Job well done Mr. Edson....way to go! Not all that, our Finance Officer Mr. Sunghoo was also knowledgeable in the Finance, he did a great job in offering us the Insurance that is in our budget . We love them both, they are awesome!!! Mr. & Mrs Taylor Date of visit: January 15, 2018 More

Worth a try! Talked with Jack Mitchell and went for a test drive. I was disappointed things just didn’t come together for a deal. Jack was very knowledgeable and s Talked with Jack Mitchell and went for a test drive. I was disappointed things just didn’t come together for a deal. Jack was very knowledgeable and should be a model for sales personnel. Bottom line the dealership just didn’t have what I was looking for and struggled getting connected to do so. I’d say give them a shot and look up Jack Mitchell. Side note I did have 1 convo and follow up email with a sales manger named Dustin Johnston. He was a complete moron and represents the trash that gives car salesmen a bad name. He was/is worthless. Probably the ultimate reason I didn’t really give the dealership another chance to keep my business. What a shame! More