Lone Star Toyota of Lewisville

Horrible customer service I was told my car needed brake service and filter replacement. Something seemed off about this. Waited over 1.5 hours, when I asked the service advi I was told my car needed brake service and filter replacement. Something seemed off about this. Waited over 1.5 hours, when I asked the service advisor, he said I should have known that brake service took 2 hours or more. He also did not reply to any text messages, even though the automated service states that you can text or call your service advisor. Finally got car back after 3 hour wait. After paying for this, I went back to the person who did my 100,00 mile service 2 months ago (2000 miles ago). Sure enough, there was documentation that the brake work and filter replacement was done then. When I asked the Toyota manager about this he replied that they were lying to me about work performed, and stood by what was done today. Said he could show me the brake pads (how would I know they came off my car?). Another mechanic told my I was "taken" and should file a complaint. Bottom line, will never ever buy car from this dealership or use them for any service. More

Great Location This is my second car that I have purchased from Lone Star. Elvin Webb is always helpful and accommodating! I couldn't ask for a better deal than I This is my second car that I have purchased from Lone Star. Elvin Webb is always helpful and accommodating! I couldn't ask for a better deal than I received. More

Worst experience ever I have never experienced such a bad dealership in my life. I wanted to lease a 2019 Toyota rav4, I went there yesterday and gave them my clear expect I have never experienced such a bad dealership in my life. I wanted to lease a 2019 Toyota rav4, I went there yesterday and gave them my clear expectation and the range I want to be in per month. After a certain negotiation we were both kind of agreed to that offer but since my car has not been sold yet so I told them that give me 24 hrs I will sell my previou6car and then will take the vehicle. I did this cause I already booked my car selling appointment with carvana. Now, today morning I got a call from toyota of Denton and they told me to come with my vehicle to see if they can beat the carvana offers. So, I went there and apprised my vehicle and they gave me pretty good offer and most importantly I wanted to get ot done right away so I accepted it. After that their inventory directory director came in and he started from the beginning even though he knew all the things i wanted to. Then again he started comming with the different prices and all those stuff and led us to run my credit, even thou6i told them give me an estimate that we both can manage. So, after a long hours wait they were not telling me the numbers, infact, instead of that they put an inventory sticker and stock number of my car and were trying to apprise it without telling me the actual prize. So, when I denied, then they called me and gave me a paper which was the buyer's certificate and asked me to sign of that. When I denied and asked for the price of that car then they showed me some paper that I signed about paying the price they were made up off. So my question is, i told you guys about my range and i didn't want to apprise my car. You guys called me to come over and do the deal. So either make a communication within your salesperson and inventory or stop wasting ours time. Being a serious buyer I was always keeping my terms clear , if you cant do that, simply deny it. Do keep people wait for hours and hours , run their credit and make a fake promise. Its totally xxxx of an experience. I would rather recommend toyota of denton. More

Great Sales Service I have worked with Elvin Webb twice now and both times he has been extremely professional and supportive. I have leased a vehicle from Elvin and purch I have worked with Elvin Webb twice now and both times he has been extremely professional and supportive. I have leased a vehicle from Elvin and purchased a vehicle from Elvin and both deals worked out great. More

Beware of "OC" Took my vehicle in to trade. Devalued my truck by $8,000. Hard to believe they try this with all the tools on the internet to help value your vehicle. Took my vehicle in to trade. Devalued my truck by $8,000. Hard to believe they try this with all the tools on the internet to help value your vehicle. Also provided me with some untruthful information. Caught the salesman up to three lies. I'm sure everything else that came out of his mouth was a lie also. More

Great Service Best service under warranty one can get. Friendly and knowledgeable professionals. Lone Star Toyota of Lewisville service employees make you feel welc Best service under warranty one can get. Friendly and knowledgeable professionals. Lone Star Toyota of Lewisville service employees make you feel welcome. Great experience. Thank you. More

Bad to worst We went to buy Toyota Sienna the way they treated us is unbelievable even after we bought the van the guy force us to stand in front of the van to ta We went to buy Toyota Sienna the way they treated us is unbelievable even after we bought the van the guy force us to stand in front of the van to take our pictures .I try to complain to the manager I get blocked More

Dirty vehicle I was told my car was "washed and ready for the road" . Kinda of insulting to and unnecessary to tell customer something that's not true I was told my car was "washed and ready for the road" . Kinda of insulting to and unnecessary to tell customer something that's not true More

The service sucks! I bought a vehicle and love it! I also bought extended warranty, but wanted to cancel it after the fact! I called and left messages with a voicemail a I bought a vehicle and love it! I also bought extended warranty, but wanted to cancel it after the fact! I called and left messages with a voicemail and no returned phone call! I finally had to drive an hour and walk into someone’s office and demand a cancellation! Then when my plates came in they called and I asked for them to be mailed! The lady said she would overnight them, and here it is three days later with no plates! I tried to call today and left messages with no return call! Finally when I got someone they said the lady that handles that is gone for the day! “F” this place! I wouldn’t do recommend it to anyone! More

Amazing Service Love this dealership! Bought my last 4 vehicles from Lone Star Toyota. Decided on a whim to upgrade my 2016 Sienna, Got an amazing deal, Jack and Gabr Love this dealership! Bought my last 4 vehicles from Lone Star Toyota. Decided on a whim to upgrade my 2016 Sienna, Got an amazing deal, Jack and Gabriel worked extremely hard to meet my needs and totally succeeded. More