Lone Star Toyota of Lewisville

Great customer service. Erik is the best. Right away, I knew I could trust him. Erik is very professional. I will be back because of him. Keep it up! Erik is the best. Right away, I knew I could trust him. Erik is very professional. I will be back because of him. Keep it up! More

Service department The worst service department I ever went to at dealership. Very rude and unfriendly poor service Makes me never want to buy a Toyota again! The worst service department I ever went to at dealership. Very rude and unfriendly poor service Makes me never want to buy a Toyota again! More

Terrible place to do business with!!! This dealership is one of the worst I ever had to deal with. Bad service; unprofessional; rude and bad at keeping their word. They are by far the wors This dealership is one of the worst I ever had to deal with. Bad service; unprofessional; rude and bad at keeping their word. They are by far the worst ever. DON’T DEAL WITH THEM!! I warning you, you will regret ever doing business with this dealership!!!!!!!!! More

DON'T WASTE YOUR TIME AND MONEY AT THIS DEALERSHIP. Check the color of your oil before you leave this dealership after service. They are smart thieves. Oil changed after 10 mins is black. Be careful whe Check the color of your oil before you leave this dealership after service. They are smart thieves. Oil changed after 10 mins is black. Be careful whenever you have free oil change. The service manager or whoever his name is "Austin" even mentioned how he previously worked in a dealership in Oklahoma where they never did oil change to vehicles in that dealership. I checked my oil after 10 minutes of oil change is black yet another car serviced in Toyota of Fort Worth the oil is yellowish after over a week of having oil changed. More

DON'T EVER GO TO THIS DEALERSHIP FOR SERVICE OR ANYTHING! Matt Davis, the service manager there is the worst. He doesn't care about his customers and will give you the run around on everything. It was the by Matt Davis, the service manager there is the worst. He doesn't care about his customers and will give you the run around on everything. It was the by far the worst customer service experience I have ever had. Just a heads up, do not go to this dealership because they will treat you and your car poorly. Also, never use the service rep Robert McMillan, he will lie straight to you face about work done to your car. It's sad you can't trust dealerships anymore. More

Great experience with Lone Star Toyota of Lewisville My experience with Lone Star Toyota of Lewisville was very good, as usual. I had a problem with my Toyota, which my service advisor Agrin Neani took c My experience with Lone Star Toyota of Lewisville was very good, as usual. I had a problem with my Toyota, which my service advisor Agrin Neani took care of with professionalism. Agin is knowledgeable, kind and very helpful. Grateful to have my car in care of Lone Star Toyota of Lewisville. More

Overall experience was good; till Lacy ruined it for me. My overall experience was good; my sales agent Tony Rabon was great; another person Lyman was great; finance guy Chris was helpful and great. The only My overall experience was good; my sales agent Tony Rabon was great; another person Lyman was great; finance guy Chris was helpful and great. The only person who ruined my experience was Oliver Lacy, very mean and un-professional, doesn't care about customer. I almost wanted to walk away from the car deal few times because of this guy. This guy is killing the dealership; the owner of the dealer really need to get rid of him or give him warnings to fix his behavior. Lyman and Tony is the reason I went back to the dealership and bought the car. Lacy is the only reason I will never recommend this dealer to any one. More

Bought a Prius Four I bought a Prius 4. After talking to salesman for four hours a deal was arrived out. Went back with finance person who had me sign paperwork that I I bought a Prius 4. After talking to salesman for four hours a deal was arrived out. Went back with finance person who had me sign paperwork that I did not see completely. When all was said and done, I had signed up for $800 of maintenance and $2200 extended warranty that I had not agreed to and was slipped by me without any discussion. The next week, when I received information in the mail on what I had not agreed to, I went down and cancelled all warranties and received a $3300 refund on my car loan, but did not get a break on amount to be paid each month, just time to pay off loan. If you buy from this dealership, just make sure you review all paperwork from finance before signing amount for loan. They were very dishonest about this. More

Worst car buying experience ever I was very skeptical about buying a car from them due to all the bad reviews but i took a chance and paid a huge price for that. Salesperson will call I was very skeptical about buying a car from them due to all the bad reviews but i took a chance and paid a huge price for that. Salesperson will call you call you everyday , answer your calls/texts instantaneously until the deal the deal is complete. I tried to reach the sales person after the salesperson. I realized my phone number is blocked by the salesperson. Buying/Leasing car for several years but not experienced anything like this. I can guarantee you that they will dump and treat you like a trash once you sign the paperwork. Never again to Lone Star Toyota of Lewisville!! More

Tried to sell unecccesary services. My wife took her car in for a quick oil change deal and they told her that the steering rack was leaking and needed to be replaced. The price for the My wife took her car in for a quick oil change deal and they told her that the steering rack was leaking and needed to be replaced. The price for the service would be almost $2000.00 dollars. I told her no and brought the car to Davenport Motors. Turns out it was just a hose leak. Watch out for this dealership, crooked as they come. More